KELLY TEER
Roslindale,MA
Summary
Dynamic senior non-profit leader and accomplished fundraiser with a proven track record in leveraging strategic planning, robust database management, and innovative solutions to achieve impactful results. Expertise in developing and implementing comprehensive fundraising strategies that enhance organizational growth and community engagement. Committed to fostering collaborative relationships with stakeholders to maximize resources and drive mission-driven initiatives. Passionate about creating sustainable change through effective leadership and strategic vision.
Overview
20
20
years of professional experience
Work History
Membership Manager
Isabella Stewart Gardner Museum
02.2019 - 10.2022
- Secures $1.3 million annually through the strategic management and executed all household-level membership programs (individual levels ranging from $50 to $1,200 annually), the Museum’s Annual Fund program as well as large-scale University and Library memberships.
- Drove significant program growth and sustained revenue, increasing all membership households from 6,500 to 8,600 and growing the individual membership program into a million-dollar program for three consecutive years.
- Maintained a robust program renewal rate of 66%, exceeding the industry average across a diverse range of annual membership levels.
- Led the redesign of the member program structure and benefits in 2021, including the successful launch of a Young Adult Membership Program that retains 700 members annually.
- Developed and implemented comprehensive, data-informed strategies for all membership communications, solicitations, stewardship, and cultivation events.
- Serves as the primary Database Administrator for the Membership team, leading all aspects of gift processing, acknowledgements, list building, and critical data management for a team of 2.5 full-time staff
- Improved data integrity and reporting efficiency by overseeing accurate data entry and ensuring the database supported complex segmentation required for effective solicitation and stewardship strategies.
- Senior Manager, Membership and Annual Fund (October 2022 to present)
Director of Individual Giving
Boston Center for the Arts
01.2015 - 01.2019
- Responsible for the strategic direction, execution and management of all individual giving channels including: BCA Annual Fund and The Circle, raising over $220,000 annually
- Grew the donor prospect pool by 20% annually through improvements with audience acquisition and database management
- Maintained a 62% individual donor retention rate and increased new individual donors by 37%
- Designed, launched and managed the young patron membership program and advisory council
- Individual Giving Manager (December 2013 to December 2014)
Development Manager
Arsenal Center for the Arts (now The Dorothy and Charles Mosesian Center for the Arts)
09.2012 - 12.2013
- As the only full-time Development employee on staff, raised over $250,000 annually through individuals, foundations and corporate support
- Chief Database Administrator overseeing all gift processing, acknowledgements, and reporting, improving data management processes; simultaneously designed and executed annual appeals, member/donor cultivation, and the fundraising budget, communication, and strategic plans.
- Instrumental in helping the Center achieve their first balanced budget in five years (two year in a row)
- Oversaw the grant calendar and proposals, increasing foundation revenue by 16% in 2012 and 27% in 2013
- Implemented new member/donor benefit program which improved donor retention and increased individual donations by 34%
- Development Coordinator (February 2012 to September 2012)
Development Coordinator
Boston Lyric Opera
12.2010 - 02.2012
- Directed all essential fundraising and stewardship operations, including VIP ticketing, gift processing, acknowledgement tracking, successfully supported the organization of the annual Gala, which raised a record-breaking $500,000 in 2011.
- Enhanced department efficiency by developing advancements in prospect research, donor profile systems, and databases; generated crucial contributed revenue reports, data analytics, and targeted list production.
- Spearheaded the planning and execution of over 40 events annually, managing all logistics from preliminary budgeting and vendor liaison to post-event reconciliation; developed and managed the comprehensive annual email and print communications schedule.
- Development Associate (February 2009 to December 2010)
House Manager for Public Programs
Museum of Fine Arts, Boston
10.2002 - 09.2008
- Organized over 700 public events annually, programming and coordinating from conception to conclusion, example series: The Shapiro Celebrity Lecture Series, College Night, Community Open House, and numerous film festivals
- Hired, supervised, scheduled, and sustained a team of over 15 front line staff members and 40-60 volunteers
- Initiated and led a multi-departmental committee to unify immediate and long-term organizational goals; successfully drafted annual building/budgeting plans and 5/10-year strategic proposals for the theater.
- Served as Administrator of point-of-sale (POS) and member database systems, overseeing all in-house and web operations. Constructed new database reporting and implemented policies and guidelines (e.g., ticketing standards, scheduling) that enhanced organizational efficiency across an environment serving over one million visitors annually.
- Designed and initiated successful subscription programs, restructured staff/volunteer training and managed complex member and visitor service issues.
- Information Center Manager (August 2000 to October 2002)
Education
B.F.A. -
Tufts University and School of the Museum of Fine Arts
Boston08.2002
Skills
- Proficient in: Microsoft Suite, Tessitura, Wordfly, Prospect2, Salesforce, Patron Manager, Donor Perfect, ProVenue, Paciolan, Oracle Enterprise, Mail Chimp, Constant Contact, Sitebots, web site administration and social media
- CRM software proficiency
- Event planning support
- Cross-functional coordination
- Relationship building
- Operations management
- Documentation and reporting
Awards
Received the Boston Lyric Opera Standing Ovation Staff Achievement Award in 2011, Awarded the Boston Society of Film Critics 2008 Special Commendation Award
OTHER
- What about the DEAI group I was on?
- Presentations I've done at conferences?
Timeline
Membership Manager
Isabella Stewart Gardner Museum
02.2019 - 10.2022
Director of Individual Giving
Boston Center for the Arts
01.2015 - 01.2019
Development Manager
Arsenal Center for the Arts (now The Dorothy and Charles Mosesian Center for the Arts)
09.2012 - 12.2013
Development Coordinator
Boston Lyric Opera
12.2010 - 02.2012
House Manager for Public Programs
Museum of Fine Arts, Boston
10.2002 - 09.2008
B.F.A. -
Tufts University and School of the Museum of Fine Arts