Kelly Tevogt

Credit Specialist - Finance

Whirlpool Corporation

08.2004 - 04.2022

Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
Devised collection recovery strategies to resolve customer issues and delinquent cases.
Managed additional responsibilities by filling in for unavailable supervisors to maintain smooth operations.
Developed effective relationships with customers, which helped improve overall payment processes.
Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
Monitored appropriateness of credit limits on customers, making changes to realign operations with policies and targets.
Obtained and interpreted financial statements to assist in credit limit reviews.
Optimized credit approval and collection processes, improving operational efficiencies by over 30%.
Provided hands-on training in daily processes and job duties.
Collaborated with management to evaluate credit strategies and develop improvements.
Investigated and evaluated customers for creditworthiness and potential risk factors.
Updated client accounts with new information and verified data for informed credit approvals.
Referred delinquent accounts to collections department or outside resources.
Collected data and performed trend and variance analysis to mitigate risk arising from bad debt.
Attended ongoing professional training to facilitate accurate and productive credit management.
Monitored accounts for signs of fraud and non-payment issues.
Managed account data and verified information with clients, past creditors and other involved parties.