Kelly Thomas
Liberty Lake,WA
Summary
Proven expertise in loan processing and fraud investigation, honed at Heritage Home Loans and Franco Inc., showcases my ability to analyze financial documents and solve complex problems. With a knack for meticulous attention to detail and exemplary professional conduct, I excel in delivering customer service excellence and fostering team collaboration, ensuring a high level of trust and efficiency.
Overview
7
7
years of professional experience
Work History
Loan Officer Assistant
Heritage Home Loans
Spokane Valley, USA
02.2024 - 08.2024
- Conducted credit checks, verified income and employment information, and obtained other required documentation from applicants.
- Assisted loan officers with the preparation of loan documents and closing packages.
- Input data into loan origination system accurately and timely.
- Monitored loan progress from application to closing, keeping all parties informed.
- Assisted in preparing loan application packages for submission to underwriting.
Mortgage Fraud Investigator
Franco Inc.
Orange County, USA
11.2023 - 01.2024
- Identified patterns of suspicious activity across multiple accounts or transactions.
- Analyzed customer data for potential fraud indicators.
- Prepared and presented comprehensive fraud analysis reports to senior management, enabling informed decision-making.
Loan Processor • Transaction Coordinator • Receptionist
Heritage Home Loans
Spokane Valley, USA
10.2017 - 09.2023
- Analyzed loan applications and supporting documents to determine eligibility for approval.
- Reviewed credit reports and financial information to evaluate creditworthiness of applicants.
- Performed detailed calculations to verify income, assets, liabilities and other data provided by applicants.
- Submitted loan applications to underwriting department for review and approval process.
- Maintained accurate records in computer database system during loan origination process.
- Collaborated with underwriters to resolve any discrepancies in applicant's financial profile or documentation issues.
- Supported loan officiant and underwriter teams by ensuring timely, judicious and accurate loan processing.
- Reviewed and verified borrowers' income, credit reports and property appraisals to prepare documents for underwriting.
- Maintained fast-paced schedule by consistently providing satisfactory application approval turnaround times.
- Provided excellent customer service, maintaining high satisfaction levels among borrowers.
Education
Dental Assisting Degree -
Bryman College
SeaTac, WA01.2002
High School Diploma -
Kings High School
Shoreline, WA01.1996
Some College (No Degree) -
Western Washington University
Bellingham, WASkills
- Analytical Problem-Solving
- Effective Multitasking
- Strong Speaking Abilities
- Effective Time Management
- Strong Organizational Skills
- Trustworthy Performance
- Exemplary Professional Conduct
- Analytical Problem Solving
- Customer Service Excellence
- Team Collaboration
- Correct Paperwork Discrepancies
- File Handling Expertise
- Processing procedures
- Financial document review
- Strong interpersonal skills
- Meticulous attention to detail
References
- Crystal Windhorst, Operations Manager, 509.230.2913
- Tara Kautzman, Processing Manager, 916.215.5144
Leadership Experience
- Loan Processor of the Year in 2020
- Successfully trained multiple candidates as Transaction Assistants for my company
- Took on dual roles within the company when the need arose
Accomplishments
- Won Top Processor Award for 2020
References
References available upon request.
Timeline
Loan Officer Assistant
Heritage Home Loans
02.2024 - 08.2024
Mortgage Fraud Investigator
Franco Inc.
11.2023 - 01.2024
Loan Processor • Transaction Coordinator • Receptionist
Heritage Home Loans
10.2017 - 09.2023
Dental Assisting Degree -
Bryman College
High School Diploma -
Kings High School
Some College (No Degree) -
Western Washington University
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