Kelly Thornton
Virginia Beach,VA
Summary
Dynamic sales leader with proven expertise in business development and customer relationship building, honed at Northern Tool + Equipment Company. Excelled in delivering sales presentations and developing strategies that significantly improved performance metrics. Skilled in sales training and performance tracking, achieving notable revenue growth through effective sales consultation and market research. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
34
34
years of professional experience
Work History
Sales Inspector
Massey Services
2023.06 - Current
- Evaluated potential risks associated with certain deals or partnerships before making recommendations on whether to proceed.
- Provided comprehensive reports on sales activities, ensuring transparency within the organization about progress towards goals.
- Delivered engaging presentations at industry events, positioning the company as an authority in its field.
- Developed strong client relationships through consistent communication and timely followups.
- Assisted in the development of sales strategies that led to improved overall performance metrics.
- Conducted regular market research to stay informed of industry trends and competitor activity.
- Streamlined sales processes, resulting in more efficient transaction times for clients.
- Increased sales revenue by identifying and targeting new market segments.
- Improved customer satisfaction with thorough product knowledge and demonstrations.
Manager Trainee
Land & Coates
2022.04 - 2023.05
- Streamlined operational efficiency by identifying areas of improvement and developing targeted action plans.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Implemented innovative solutions to address complex business challenges, driving positive change within the organization.
- Reviewed financial accounts for accuracy and resolved discrepancies.
- Explained services and products to customers in friendly and engaging way.
- Gained knowledge of company policies, protocols and processes.
- Handled day-to-day customer or client questions via telephone or email.
- Described product to customers and accurately explained details and care of merchandise.
Store Manager, Distribution Center Operations Mgr
Northern Tool + Equipment Company
1990.11 - 2020.11
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Supervised team of 250 employees and oversaw all activities for 850,000 square foot warehouse.
Education
No Degree - Business Management
Furman University
Greenville, SCSkills
- Sales Presentations
- Sales Reporting
- Sales Training
- Closing Techniques
- Upselling strategies
- Cross-selling techniques
- Customer Relationship Building
- Product and service knowledge
- Sales consultation
- Performance Tracking
- Business Development
- Objection handling
- Sales strategy development
Timeline
Sales Inspector
Massey Services
2023.06 - Current
Manager Trainee
Land & Coates
2022.04 - 2023.05
Store Manager, Distribution Center Operations Mgr
Northern Tool + Equipment Company
1990.11 - 2020.11
No Degree - Business Management
Furman University
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