Kelly Thornton
richmond,VA
Summary
Dynamic Patient Services Supervisor with a proven track record at VCU Health, excelling in food safety and customer service. Enhanced dining experiences through effective problem-solving and team collaboration, while maintaining high standards of cleanliness and compliance. Recognized for reducing food waste and boosting employee morale through ongoing training and support.
Professional in healthcare support with experience in dietary services. Expertise in meal preparation, food safety, and nutrition. Strong focus on team collaboration and achieving results. Reliable and adaptable, with skills in communication, organization, and customer service.
Overview
15
15
years of professional experience
Work History
Dietary Aide
Sitter & Barefoot
11.2023 - Current
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Followed all food safety regulations while preparing meals for patients.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Discarded outdated food products and maintained waste disposal procedures.
- Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
Patient Food Service Supervisor
Bon Secure Health System
05.2018 - 12.2021
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Closely monitored food safety procedures ensuring consistent adherence to HACCP guidelines, preventing foodborne illnesses.
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
Patient Services Supervisor
VCU Health
05.2010 - 10.2018
- Ordered new supplies and food to maintain service levels.
- Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Enhanced overall dining experience by attentively addressing customer concerns or complaints, taking appropriate actions to rectify issues and prevent future occurrences.
Education
High School Diploma -
Huguenot
Henrico Va06-1988
Skills
- Time management
- Problem-solving
- Cleaning and sanitizing
- Customer service
- Patient communication
- Team collaboration
- Verbal communication
- Food handling safety
- Detail-oriented
Accomplishments
- Cleaned an average of 19 rooms per day.
Timeline
Dietary Aide
Sitter & Barefoot
11.2023 - Current
Patient Food Service Supervisor
Bon Secure Health System
05.2018 - 12.2021
Patient Services Supervisor
VCU Health
05.2010 - 10.2018
High School Diploma -
Huguenot