Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kelly Thorsen

BRICKTOWN,NJ

Summary

With a proven track record at Old Navy, I excel in retail merchandising and complaint management, demonstrating both keen attention to detail and strong communication skills. My experience spans retail sales and security, ensuring operational excellence and customer satisfaction, highlighted by a significant improvement in store organization and safety protocols.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Retail Sales Associate

Old Navy
Brick, NJ
10.2024 - Current
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Maintained thorough knowledge of store merchandise, current sales, and promotions.
  • Operated cash registers and processed transactions including sales, returns, and exchanges.

Security Officer

People Ready Staffing
Vineland, NJ
10.2024 - Current
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Monitored security cameras to identify and respond to suspicious activity.
  • Responded to alarms and conducted investigations as required.
  • Provided escorts for visitors as needed throughout the facility.
  • Verified photo IDs and tickets to allow guests passage.
  • Searched bags manually to identify prohibited items and contraband.
  • Assisted with crowd control during large events held at the facility.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Maintained accurate logs of all security related activities.
  • Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
  • Observed patrons and customers to quickly address security situations.
  • Reported safety hazards for remediation response.
  • Searched individuals and baggage for weapons and other prohibited items.

Retail Sales Associate

Walmart
Brick, NJ
04.2024 - 11.2024
  • Maintained thorough knowledge of store merchandise, current sales, and promotions.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Helped customers by answering questions and locating merchandise.
  • Adhered to loss prevention policies, identifying and reporting potential security issues.
  • Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
  • Processed and organized shipments, restocking merchandise on the sales floor promptly.

Security Officer

Green Mountain Concert Services
Williston, VT
01.2023 - 10.2024
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Monitored security cameras to identify and respond to suspicious activity.
  • Provided escorts for visitors as needed throughout the facility.
  • Provided assistance to other departments as needed such as deliveries from vendors or contractors.
  • Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
  • Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
  • Searched bags manually to identify prohibited items and contraband.
  • Assisted with crowd control during large events held at the facility.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Maintained accurate logs of all security related activities.
  • Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
  • Operated communication systems between officers stationed throughout the facility.
  • Monitored premises and recorded activity in daily officer reports.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
  • Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
  • Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
  • Adhered to post orders while maintaining a visible presence around the property.
  • Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
  • Inspected fire extinguishers to ensure they were properly charged and operational.

Office Manager

TUCKERTON MARINE
TUCKERTON, NJ
04.2016 - 04.2023
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Developed and implemented office policies and procedures.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Reviewed files and records to obtain information and respond to requests.
  • Managed office inventory and placed new supply orders.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Maintained filing system for records, correspondence and other documents.

Education

High School Diploma -

TOTTENVILLE. HIGH. SCHOOL
Staten Island, NY
06-1980

Skills

  • Department reset
  • Retail merchandising expertise
  • Returns and exchanges
  • Retail sales
  • Point-of-sale system
  • Complaint management

Certification

  • AED. AND. CPR. CERTIFIED.

Timeline

Retail Sales Associate

Old Navy
10.2024 - Current

Security Officer

People Ready Staffing
10.2024 - Current

Retail Sales Associate

Walmart
04.2024 - 11.2024

Security Officer

Green Mountain Concert Services
01.2023 - 10.2024

Office Manager

TUCKERTON MARINE
04.2016 - 04.2023

High School Diploma -

TOTTENVILLE. HIGH. SCHOOL

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