KELLY TOC, CPhT
Jamaica,USA
Summary
Detail oriented career professional with a proven track record of success in providing compassionate patient care for over 13 years. A deep commitment to facilitating smooth medical office operations through strong patient interaction and administrative skills. Adept at managing patient records, scheduling appointments, and coordinating between medical staff and patients with empathy and patience. Persuasive communicator focused on ensuring clear and effective exchanges, contributing to welcoming and efficient healthcare environment. Utilizes collaborative approach to problem-solving and supports healthcare team in delivering exceptional patient care.
Overview
11
11
years of professional experience
Work History
Lead Specialty Pharmacy Financial Access Coord- VMM
MOUNT SINAI HOSPITAL
New York, NY
05.2025 - Current
- Enhance patient access, reducing wait times, improving satisfaction, and optimizing scheduling
- Implement solutions from patient flow analysis, boosting service delivery and resources allocation.
- Lead patient communication improvements, increasing appointment adherence and engagement.
- Promote interdepartmental teamwork, improving resource sharing and reducing delays.
- Fostering patient-centric care, enhancing team collaboration and building patient trust.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Medical Secretary- Sleep Medicine
NYU LANGONE HEALTH
Lake success, NY
05.2023 - 04.2025
- Managed patient information and medical records accurately utilizing electronic health record systems.
- Organized and scheduled appointments with patients, physicians, and other healthcare providers.
- Responded to patient inquiries regarding appointment scheduling, consultations, medication issues and sleep apnea-related questions.
- Validated insurance information and obtained insurance referrals prior to patient visit.
- Ensured compliance with HIPAA regulations regarding the release of confidential information.
- Updated and maintained Epic patient files and information.
- Maintained filing system for patient records, medical reports, insurance forms and related documents; retrieved records as needed.
- Scanned documents into patient files according to established protocols.
- Prepared correspondence for physician's signature as requested.
- Reviewed and explained insurance plans to patients to educate on payment policies and procedures.
- Processed insurance claims using appropriate software programs.
Manager of Patient Services
Shields Health Solutions- NYU Langone Health
US
11.2021 - 01.2023
- Oversee the daily tasks of the staff team and assign responsibilities to optimize performance and provide quality patient care.
- Apply technical and analytical skills gathering, analyzing, and summarizing information used to provide education about the care model.
- Make appropriate referrals to medical providers on behalf of patients.
- Engage with each patient to maintain their comfort and safety while undergoing treatment.
- Follow up with providers to obtain prior authorizations for medications and procedures.
- Properly document all patient data in computer software systems maintaining confidentiality at all times.
- Collaborate with the internal teams to identify trends, resolve issues, and recommend process improvements.
- Conduct research to determine financial assistance and resources available to patients.
- Responsible for properly archiving medical records.
- Maintain knowledge of all medications in order to improve the patient treatment experience.
National Integration Pharmacy Liaison
Shields Health Solutions- NYU Langone Health
US
08.2021 - 11.2021
Specialty Pharmacy Liaison NYU Oncology
Shields Health Solutions- NYU Langone Health
US
03.2018 - 08.2021
Patient Advocate
Paramount Specialty Pharmacy
10.2014 - 03.2018
Education
Certified Pharmacy Technician -
Pharmacy Technician Certification Board (PTCB)
03.2019
High School Diploma - undefined
John Bowne High School
06.2003
Skills
- Epic
- Epic Willow
- NYU Langone MyChart
- QS1
- Micro Merchant Systems
- Opus
- Fluent in Spanish (written and verbal)
- Tableau
- ICD 9/10 Codes
- Medical Terminology
- Pharmaceutical Terminology
- HIPAA
- Payment collection
- Time management mastery
- Patient scheduling proficiency
- HIPAA compliance
- Adaptable to change
- Telephone customer support
- Critical thinking
- Strong organizational skills
- Medical terminology expertise
- Insurance verification
- Detail-oriented approach
- Patient scheduling
- Medical terminology
- Appointment coordination
- Conflict resolution techniques
- Administrative support experience
- Patient confidentiality adherence
- Interpersonal relationship building
- Self-motivation
- Teamwork and collaboration
- Multitasking
- Problem-solving
- Reliability
- Adaptability
- Computer proficiency
- Task prioritization
Timeline
Lead Specialty Pharmacy Financial Access Coord- VMM
MOUNT SINAI HOSPITAL
05.2025 - Current
Medical Secretary- Sleep Medicine
NYU LANGONE HEALTH
05.2023 - 04.2025
Manager of Patient Services
Shields Health Solutions- NYU Langone Health
11.2021 - 01.2023
National Integration Pharmacy Liaison
Shields Health Solutions- NYU Langone Health
08.2021 - 11.2021
Specialty Pharmacy Liaison NYU Oncology
Shields Health Solutions- NYU Langone Health
03.2018 - 08.2021
Patient Advocate
Paramount Specialty Pharmacy
10.2014 - 03.2018
High School Diploma - undefined
John Bowne High School
Certified Pharmacy Technician -
Pharmacy Technician Certification Board (PTCB)