Summary
Overview
Work History
Education
Skills
Affiliations
Hobbies and Interests
References
Timeline
Generic

KELLY TOOLS

ATLANTA,GA

Summary


Detail-oriented, organized, diligent and reliable senior administrative professional with experience in assisting C-Level executives on multiple organizational levels throughout working career in three countries.

Overview

20
20
years of professional experience

Work History

HR SPECIALIST

MAJOR DRILLING AMERICA
Salt Lake City, UT
04.2021 - 10.2023
  • Maintain Records Management Process for all employee files; gatekeeping confidentiality and access
  • Coordinate new employee input, e.g. compile onboarding paperwork and verify information
  • Complete new hire/rehire on-boarding process in ADP and change/correct employee profiles as needed
  • Maintain employee ID number tracking and distribution
  • Administer I9 documents; process E-Verify ensuring document requirements are met; maintain timeframes and storage of both forms in compliance with USCIS regulations
  • Handle confidential recruiting, training, and HR issues
  • Record data for each employee ensuring all HR files and records are maintained in accordance with legal requirements, company policies, and procedures
  • Assist with recruitment and hiring activities
  • Assist with benefits administration
  • Coordinate with coworkers and outside vendors to ensure success in administering HR programs
  • Code bi-weekly invoices from 3rd party vendors for accounting purposes
  • Dispatch/track/record Daily Per Diem Cash to new hires attending weekly class
  • Make travel/hotel/food arrangements for new hire classes
  • Attend weekly Recruiting Meetings with Management
  • Attend weekly Safety Meetings with entire US office
  • Maintain inventory and dispatch all drug screen equipment to drilling sites
  • Demonstrated attention to detail with ability to work fully unsupervised and in a team environment
  • Other duties as assigned with ability to prioritize/multitask workload
  • Demonstrated reliability in attendance and task completion
  • Microsoft Office Suite knowledge.

( 1) SR. EXECUTIVE ASST/HR ADMINISTRATOR

BEST WESTERN PLUS HOTEL & CONF. CENTER
Baltimore, MD
01.2006 - 03.2021
  • Responsible representative of the VP of Operations office, upholding a high level of professionalism, integrity, and judgment at all times while utilizing advanced problem solving skills when necessary and ensuring the continuity of a smooth workflow in an ever-changing and re-prioritizing management office
  • Provide exemplary customer service skills every minute of every operational day
  • Carry out heavy coordination of calendar, meetings, actions from guest feedback, reservations, domestic and international travel arrangements
  • Demonstrated thorough knowledge and understanding of goals and deadlines with independent resolve in scheduling conflicts, continually prioritizing requests for VP's time
  • Schedule and attend staff meetings/activities/events, all with minimal ease to ensure smooth operations continue
  • Disseminate and process all incoming mail for the VP/GM/Hotel
  • Meet with all State Inspectors for Licensing, Health, Alcohol issues as scheduled. Ensured all required updates and changes were carried out within required timeframes
  • Execute special projects as assigned
  • Assisted with required Corporate inspections
  • Attend and record weekly staff meetings, following up to ensure tasks are completed as required
  • Informed and/or updated management and peers on relevant hotel information in a timely manner
  • At all times worked to achieve maximum results in order to meet deadlines and goals of the Management office.
  • Heavy composition of correspondence for and on behalf VP and hotel.
  • Meeting regularly with department managers for and on behalf of VP
  • Attended and minuted weekly Staff Meetings
  • Conducted initial interviews for all positions in the hotel. Recommended 2nd interview process with VP
  • Carried out initial paperwork process of new hires/rehires
  • Participated in Employee Orientation sessions
  • Carried out on-boarding paperwork process for all new/rehire employees
  • Recommended monthly and quarterly staff awards and coordinated celebration event.
  • Organized annual staff Christmas party and gifts

( 2) CATERING SALES MANAGER

BEST WESTERN PLUS HOTEL & CONF. CENTER
Baltimore, MD
01.2006 - 03.2021
  • Worked closely with sales team in finalizing all Corporate/SMERF business related events in selling maximum event space of 25,000 square feet in order to meet/exceed sales budgets
  • Duties included solicitation, negotiations and booking of new/repeat business via sales calls, mailings, networking, etc
  • Heavy coordination between hotel departments in order to execute all BEO requirements for client events
  • Assisted in territorial marketing strategies to achieve/exceed sales goals to include up-selling space, menus, themes/decorations, etc
  • Completed BEO contracts to include all requirements for clients and hotel departments
  • Prepare status of period end reports to keep management abreast of activities
  • Maintain up-to date knowledge of corporate/hotel procedures and products including competitive set
  • Perform special projects and other responsibilities as assigned
  • Participate in task forces and committees as required
  • Requirements of the position also included a thorough knowledge of the practices and procedures of the catering and food & beverage departments; effective communication skills, and the ability to negotiate, influence and sell to professionals and/or prospective hotel guests.

SALES COORDINATOR

MARRIOTT RESIDENCE INN
Baltimore, MD
08.2003 - 12.2005
  • On the opening team for property - 2004 awarded Employee of the Year
  • Performed general office duties to support Director of Sales
  • Prepared sales-related documents throughout the sales process, e.g., proposals, contracts, and banquet event orders
  • Continually promoted awareness of brand image
  • Gathered materials and assembled information packages
  • Entered, retrieved, reconciled, and verified information, commissions, leads, third parties, in MARSHA software sales process
  • Answered guest questions about property, facilities/services, hours of operation, rates/room types, packages, promotions, entertainment, special events
  • Served as the point of contact for clients and communicated with them by phone and email to respond to questions and requests
  • Followed all company policies and procedures
  • Maintained confidentiality of proprietary information; protecting company assets
  • Welcomed and acknowledged all guests according to Marriott standards; anticipated and addressed guests’ service needs
  • Prepared and reviewed written documents accurately and completely in-keeping with Marriott guidelines and policies
  • Developed and maintained positive working relationships with others; supported team to reach common goals; listened and responded appropriately to the concerns of employees
  • Complied with quality assurance expectations and standards.

Education

Secretarial And Business Management Degree -

Christchurch Technical Institute
Christchurch, New Zealand

Accredited University Entrance -

Mairehau High School
Christchurch, New Zealand

Skills

  • 25 years strong C-level administrative support in all aspects of office procedures including consummate skills in integrity, discretion, ethics, problem solving, and organization
  • 25 years in customer service environment with a thorough understanding of delivering exemplary service on a daily basis to every customer
  • Strong organizational skills excelling in responsibility
  • High level of professionalism, dedication, conscientiousness, flexibility while being consistent and reliable
  • Able to work independently or as a team player, able to meet deadlines and adept at communicating with all levels of Management and personnel

Affiliations

  • Member of Philantropic Educational Organization
  • Member of Baltimore Real Estate Investors Association

Hobbies and Interests

  • World Travel
  • Volunteer Aid at Helping-Up Mission
  • Volunteer Aid at Our Daily Bread Mission
  • Continuously serve Church members requiring home relief
  • Reading
  • Crafting

References

FURNISHED UPON REQUEST

Timeline

HR SPECIALIST

MAJOR DRILLING AMERICA
04.2021 - 10.2023

( 1) SR. EXECUTIVE ASST/HR ADMINISTRATOR

BEST WESTERN PLUS HOTEL & CONF. CENTER
01.2006 - 03.2021

( 2) CATERING SALES MANAGER

BEST WESTERN PLUS HOTEL & CONF. CENTER
01.2006 - 03.2021

SALES COORDINATOR

MARRIOTT RESIDENCE INN
08.2003 - 12.2005

Secretarial And Business Management Degree -

Christchurch Technical Institute

Accredited University Entrance -

Mairehau High School
KELLY TOOLS
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