Detail-oriented, organized, diligent and reliable senior administrative professional with experience in assisting C-Level executives on multiple organizational levels throughout working career in three countries.
Overview
20
20
years of professional experience
Work History
HR SPECIALIST
MAJOR DRILLING AMERICA
Salt Lake City, UT
04.2021 - 10.2023
Maintain Records Management Process for all employee files; gatekeeping confidentiality and access
Coordinate new employee input, e.g. compile onboarding paperwork and verify information
Complete new hire/rehire on-boarding process in ADP and change/correct employee profiles as needed
Maintain employee ID number tracking and distribution
Administer I9 documents; process E-Verify ensuring document requirements are met; maintain timeframes and storage of both forms in compliance with USCIS regulations
Handle confidential recruiting, training, and HR issues
Record data for each employee ensuring all HR files and records are maintained in accordance with legal requirements, company policies, and procedures
Assist with recruitment and hiring activities
Assist with benefits administration
Coordinate with coworkers and outside vendors to ensure success in administering HR programs
Code bi-weekly invoices from 3rd party vendors for accounting purposes
Dispatch/track/record Daily Per Diem Cash to new hires attending weekly class
Make travel/hotel/food arrangements for new hire classes
Attend weekly Recruiting Meetings with Management
Attend weekly Safety Meetings with entire US office
Maintain inventory and dispatch all drug screen equipment to drilling sites
Demonstrated attention to detail with ability to work fully unsupervised and in a team environment
Other duties as assigned with ability to prioritize/multitask workload
Demonstrated reliability in attendance and task completion
Microsoft Office Suite knowledge.
( 1) SR. EXECUTIVE ASST/HR ADMINISTRATOR
BEST WESTERN PLUS HOTEL & CONF. CENTER
Baltimore, MD
01.2006 - 03.2021
Responsible representative of the VP of Operations office, upholding a high level of professionalism, integrity, and judgment at all times while utilizing advanced problem solving skills when necessary and ensuring the continuity of a smooth workflow in an ever-changing and re-prioritizing management office
Provide exemplary customer service skills every minute of every operational day
Carry out heavy coordination of calendar, meetings, actions from guest feedback, reservations, domestic and international travel arrangements
Demonstrated thorough knowledge and understanding of goals and deadlines with independent resolve in scheduling conflicts, continually prioritizing requests for VP's time
Schedule and attend staff meetings/activities/events, all with minimal ease to ensure smooth operations continue
Disseminate and process all incoming mail for the VP/GM/Hotel
Meet with all State Inspectors for Licensing, Health, Alcohol issues as scheduled. Ensured all required updates and changes were carried out within required timeframes
Execute special projects as assigned
Assisted with required Corporate inspections
Attend and record weekly staff meetings, following up to ensure tasks are completed as required
Informed and/or updated management and peers on relevant hotel information in a timely manner
At all times worked to achieve maximum results in order to meet deadlines and goals of the Management office.
Heavy composition of correspondence for and on behalf VP and hotel.
Meeting regularly with department managers for and on behalf of VP
Attended and minuted weekly Staff Meetings
Conducted initial interviews for all positions in the hotel. Recommended 2nd interview process with VP
Carried out initial paperwork process of new hires/rehires
Participated in Employee Orientation sessions
Carried out on-boarding paperwork process for all new/rehire employees
Recommended monthly and quarterly staff awards and coordinated celebration event.
Organized annual staff Christmas party and gifts
( 2) CATERING SALES MANAGER
BEST WESTERN PLUS HOTEL & CONF. CENTER
Baltimore, MD
01.2006 - 03.2021
Worked closely with sales team in finalizing all Corporate/SMERF business related events in selling maximum event space of 25,000 square feet in order to meet/exceed sales budgets
Duties included solicitation, negotiations and booking of new/repeat business via sales calls, mailings, networking, etc
Heavy coordination between hotel departments in order to execute all BEO requirements for client events
Assisted in territorial marketing strategies to achieve/exceed sales goals to include up-selling space, menus, themes/decorations, etc
Completed BEO contracts to include all requirements for clients and hotel departments
Prepare status of period end reports to keep management abreast of activities
Maintain up-to date knowledge of corporate/hotel procedures and products including competitive set
Perform special projects and other responsibilities as assigned
Participate in task forces and committees as required
Requirements of the position also included a thorough knowledge of the practices and procedures of the catering and food & beverage departments; effective communication skills, and the ability to negotiate, influence and sell to professionals and/or prospective hotel guests.
SALES COORDINATOR
MARRIOTT RESIDENCE INN
Baltimore, MD
08.2003 - 12.2005
On the opening team for property - 2004 awarded Employee of the Year
Performed general office duties to support Director of Sales
Prepared sales-related documents throughout the sales process, e.g., proposals, contracts, and banquet event orders
Continually promoted awareness of brand image
Gathered materials and assembled information packages
Entered, retrieved, reconciled, and verified information, commissions, leads, third parties, in MARSHA software sales process
Answered guest questions about property, facilities/services, hours of operation, rates/room types, packages, promotions, entertainment, special events
Served as the point of contact for clients and communicated with them by phone and email to respond to questions and requests
Followed all company policies and procedures
Maintained confidentiality of proprietary information; protecting company assets
Welcomed and acknowledged all guests according to Marriott standards; anticipated and addressed guests’ service needs
Prepared and reviewed written documents accurately and completely in-keeping with Marriott guidelines and policies
Developed and maintained positive working relationships with others; supported team to reach common goals; listened and responded appropriately to the concerns of employees
Complied with quality assurance expectations and standards.
Education
Secretarial And Business Management Degree -
Christchurch Technical Institute
Christchurch, New Zealand
Accredited University Entrance -
Mairehau High School
Christchurch, New Zealand
Skills
25 years strong C-level administrative support in all aspects of office procedures including consummate skills in integrity, discretion, ethics, problem solving, and organization
25 years in customer service environment with a thorough understanding of delivering exemplary service on a daily basis to every customer
Strong organizational skills excelling in responsibility
High level of professionalism, dedication, conscientiousness, flexibility while being consistent and reliable
Able to work independently or as a team player, able to meet deadlines and adept at communicating with all levels of Management and personnel
Affiliations
Member of Philantropic Educational Organization
Member of Baltimore Real Estate Investors Association
Hobbies and Interests
World Travel
Volunteer Aid at Helping-Up Mission
Volunteer Aid at Our Daily Bread Mission
Continuously serve Church members requiring home relief
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