Summary
Overview
Work History
Education
Skills
Affiliations
Hobbies and Interests
References
Timeline
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KELLY TOOLS

ATLANTA,GA

Summary


Detail-oriented, organized, diligent and reliable senior administrative professional with experience in assisting C-Level executives on multiple organizational levels throughout working career in three countries.

Overview

20
20
years of professional experience

Work History

HR SPECIALIST

MAJOR DRILLING AMERICA
04.2021 - 10.2023
  • Maintain Records Management Process for all employee files; gatekeeping confidentiality and access
  • Coordinate new employee input, e.g. compile onboarding paperwork and verify information
  • Complete new hire/rehire on-boarding process in ADP and change/correct employee profiles as needed
  • Maintain employee ID number tracking and distribution
  • Administer I9 documents; process E-Verify ensuring document requirements are met; maintain timeframes and storage of both forms in compliance with USCIS regulations
  • Handle confidential recruiting, training, and HR issues
  • Record data for each employee ensuring all HR files and records are maintained in accordance with legal requirements, company policies, and procedures
  • Assist with recruitment and hiring activities
  • Assist with benefits administration
  • Coordinate with coworkers and outside vendors to ensure success in administering HR programs
  • Code bi-weekly invoices from 3rd party vendors for accounting purposes
  • Dispatch/track/record Daily Per Diem Cash to new hires attending weekly class
  • Make travel/hotel/food arrangements for new hire classes
  • Attend weekly Recruiting Meetings with Management
  • Attend weekly Safety Meetings with entire US office
  • Maintain inventory and dispatch all drug screen equipment to drilling sites
  • Demonstrated attention to detail with ability to work fully unsupervised and in a team environment
  • Other duties as assigned with ability to prioritize/multitask workload
  • Demonstrated reliability in attendance and task completion
  • Microsoft Office Suite knowledge.

( 1) SR. EXECUTIVE ASST/HR ADMINISTRATOR

BEST WESTERN PLUS HOTEL & CONF. CENTER
01.2006 - 03.2021
  • Responsible representative of the VP of Operations office, upholding a high level of professionalism, integrity, and judgment at all times while utilizing advanced problem solving skills when necessary and ensuring the continuity of a smooth workflow in an ever-changing and re-prioritizing management office
  • Provide exemplary customer service skills every minute of every operational day
  • Carry out heavy coordination of calendar, meetings, actions from guest feedback, reservations, domestic and international travel arrangements
  • Demonstrated thorough knowledge and understanding of goals and deadlines with independent resolve in scheduling conflicts, continually prioritizing requests for VP's time
  • Schedule and attend staff meetings/activities/events, all with minimal ease to ensure smooth operations continue
  • Disseminate and process all incoming mail for the VP/GM/Hotel
  • Meet with all State Inspectors for Licensing, Health, Alcohol issues as scheduled. Ensured all required updates and changes were carried out within required timeframes
  • Execute special projects as assigned
  • Assisted with required Corporate inspections
  • Attend and record weekly staff meetings, following up to ensure tasks are completed as required
  • Informed and/or updated management and peers on relevant hotel information in a timely manner
  • At all times worked to achieve maximum results in order to meet deadlines and goals of the Management office.
  • Heavy composition of correspondence for and on behalf VP and hotel.
  • Meeting regularly with department managers for and on behalf of VP
  • Attended and minuted weekly Staff Meetings
  • Conducted initial interviews for all positions in the hotel. Recommended 2nd interview process with VP
  • Carried out initial paperwork process of new hires/rehires
  • Participated in Employee Orientation sessions
  • Carried out on-boarding paperwork process for all new/rehire employees
  • Recommended monthly and quarterly staff awards and coordinated celebration event.
  • Organized annual staff Christmas party and gifts

( 2) CATERING SALES MANAGER

BEST WESTERN PLUS HOTEL & CONF. CENTER
01.2006 - 03.2021
  • Worked closely with sales team in finalizing all Corporate/SMERF business related events in selling maximum event space of 25,000 square feet in order to meet/exceed sales budgets
  • Duties included solicitation, negotiations and booking of new/repeat business via sales calls, mailings, networking, etc
  • Heavy coordination between hotel departments in order to execute all BEO requirements for client events
  • Assisted in territorial marketing strategies to achieve/exceed sales goals to include up-selling space, menus, themes/decorations, etc
  • Completed BEO contracts to include all requirements for clients and hotel departments
  • Prepare status of period end reports to keep management abreast of activities
  • Maintain up-to date knowledge of corporate/hotel procedures and products including competitive set
  • Perform special projects and other responsibilities as assigned
  • Participate in task forces and committees as required
  • Requirements of the position also included a thorough knowledge of the practices and procedures of the catering and food & beverage departments; effective communication skills, and the ability to negotiate, influence and sell to professionals and/or prospective hotel guests.

SALES COORDINATOR

MARRIOTT RESIDENCE INN
08.2003 - 12.2005
  • On the opening team for property - 2004 awarded Employee of the Year
  • Performed general office duties to support Director of Sales
  • Prepared sales-related documents throughout the sales process, e.g., proposals, contracts, and banquet event orders
  • Continually promoted awareness of brand image
  • Gathered materials and assembled information packages
  • Entered, retrieved, reconciled, and verified information, commissions, leads, third parties, in MARSHA software sales process
  • Answered guest questions about property, facilities/services, hours of operation, rates/room types, packages, promotions, entertainment, special events
  • Served as the point of contact for clients and communicated with them by phone and email to respond to questions and requests
  • Followed all company policies and procedures
  • Maintained confidentiality of proprietary information; protecting company assets
  • Welcomed and acknowledged all guests according to Marriott standards; anticipated and addressed guests’ service needs
  • Prepared and reviewed written documents accurately and completely in-keeping with Marriott guidelines and policies
  • Developed and maintained positive working relationships with others; supported team to reach common goals; listened and responded appropriately to the concerns of employees
  • Complied with quality assurance expectations and standards.

Education

Secretarial And Business Management Degree -

Christchurch Technical Institute
Christchurch, New Zealand

Accredited University Entrance -

Mairehau High School
Christchurch, New Zealand

Skills

  • 25 years strong C-level administrative support in all aspects of office procedures including consummate skills in integrity, discretion, ethics, problem solving, and organization
  • 25 years in customer service environment with a thorough understanding of delivering exemplary service on a daily basis to every customer
  • Strong organizational skills excelling in responsibility
  • High level of professionalism, dedication, conscientiousness, flexibility while being consistent and reliable
  • Able to work independently or as a team player, able to meet deadlines and adept at communicating with all levels of Management and personnel

Affiliations

  • Member of Philantropic Educational Organization
  • Member of Baltimore Real Estate Investors Association

Hobbies and Interests

  • World Travel
  • Volunteer Aid at Helping-Up Mission
  • Volunteer Aid at Our Daily Bread Mission
  • Continuously serve Church members requiring home relief
  • Reading
  • Crafting

References

FURNISHED UPON REQUEST

Timeline

HR SPECIALIST

MAJOR DRILLING AMERICA
04.2021 - 10.2023

( 1) SR. EXECUTIVE ASST/HR ADMINISTRATOR

BEST WESTERN PLUS HOTEL & CONF. CENTER
01.2006 - 03.2021

( 2) CATERING SALES MANAGER

BEST WESTERN PLUS HOTEL & CONF. CENTER
01.2006 - 03.2021

SALES COORDINATOR

MARRIOTT RESIDENCE INN
08.2003 - 12.2005

Secretarial And Business Management Degree -

Christchurch Technical Institute

Accredited University Entrance -

Mairehau High School

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KELLY TOOLS