Executive Director/ Director of Resident Care/RN
Delta Retirement Center
06.2012 - 10.2023
- Responsible for complete management and oversight of 114 unit independent and assisted living facility for seniors
- Interacting with various local vendors, county and state enforcement agencies to ensure building compliance
- Developed marketing strategies, visited similar senior living facilities to build relationships as well as coordinated community events with other facilities for local, community enrichment purposes
- Fostering a positive and supportive working environment by maintaining open-door policy with employees, residents and family members to develop and encourage ongoing relationship for purpose of enriching lives of residents
- Recruiting and training team members who share senior living company's commitment to providing comprehensive, top-quality resident care in a nurturing, home-like environment
- Maintain high level of customer satisfaction, rapidly and readily addressing potential concerns from family members and referral sources, developing win-win solutions in line with company's vision and long-term goals
- Coordinated and facilitated care with home care companies, physicians, hospitals, hospice and private duty caregivers
- Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization
- Strengthened internal communication channels to facilitate cross-functional collaboration and decision making
- Represented organization to local public by giving presentations and speeches and participating in community events
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover
