Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Kelly Torres

DeLand,FL

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

10
10
years of professional experience

Work History

Representative

Foundever/ Bank of America
DeLand, FL
01.2025 - Current
  • Managed client accounts, ensuring satisfaction and retention through regular communication and problem resolution.
  • Answered customer inquiries promptly and professionally.
  • Participated in training sessions designed to improve overall job performance.
  • Assisted customers with order placement, returns, exchanges, and refunds.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Participated in regular team meetings to discuss performance, strategies, and goals.
  • Assisted with customer requests and answered questions to improve satisfaction.

Veterinary Assistant /Customer Service Representative

Woodland Animal Clinic
Deland, FL
05.2021 - 09.2024
  • Administered immunizations, blood plasma and other medications to animals as prescribed by veterinarians.
  • Restrained and stabilized animals during examination and treatment to prevent injuries.
  • Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
  • Scrubbed, counted, and packed surgical instruments and drapes for autoclave sterilization, while ensuring that cages were kept clean at all times. Cleaned and sterilized exam rooms between appointments.
  • Maintained accurate medical records of all patients by obtaining information and history from clients.
  • Engaged in conversation with customers to understand their needs, resolve issues, and answer product questions, developing a positive relationship with customers through friendly interactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Scheduling appointments, checking clients in and out, handling phone calls, and processing payments.

Customer Service Representative

TJX Companies
DeLand, FL
10.2021 - 02.2024
  • Greet customers, and provide them with prompt, courteous service, and assistance to ensure customer satisfaction.
  • Maintain the appearance of the store's interior and exterior to company standards.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.

Credit Account Representative

Rent A Center
Deland, FL
06.2015 - 08.2020
  • Kept detailed reports of client and account data, consistently updating database with latest information.
  • Verified applicants' references pertaining to employment.
  • Negotiated repayment arrangements with customers as necessary.
  • Reviewed customer applications for accuracy and completeness.
  • Provided excellent customer service by responding promptly to inquiries.
  • Performed administrative tasks such as filing documents, preparing letters.
  • Followed up with customers on payment status and account balances.
  • Maintained inventory of office supplies and placed orders when necessary.

Education

Certificate of Technical Studies - Computer Repairs & Inst Network

Universidad Del Este
Carolina, PR
06-2013

High School Diploma -

Pedro Falu Orellano
Rio Grande, PR
07-2011

Skills

  • Paperwork processing
  • Scheduling
  • Customer service
  • Tracking complaints
  • Empathy and patience
  • Microsoft Office Suite
  • Computer proficiency
  • Adaptive team player
  • Multitasking and organization
  • Filing
  • Hospitality and accommodation
  • Cash management
  • Attention to detail
  • Phone etiquette
  • Payment processing
  • Basic math
  • Claim submission
  • Bilingual Verbal and written communication

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Representative

Foundever/ Bank of America
01.2025 - Current

Customer Service Representative

TJX Companies
10.2021 - 02.2024

Veterinary Assistant /Customer Service Representative

Woodland Animal Clinic
05.2021 - 09.2024

Credit Account Representative

Rent A Center
06.2015 - 08.2020

Certificate of Technical Studies - Computer Repairs & Inst Network

Universidad Del Este

High School Diploma -

Pedro Falu Orellano

Similar Profiles

CREATE PROFILE
Kelly Torres