Summary
Overview
Work History
Education
Skills
Volunteer Experience
Languages
Timeline
Generic

Kelly Tran

Quincy,MA

Summary

As a third-year Sociology major with a focus on Asian American Studies, I bring a unique blend of academic insight and real-world experience to the table. My coursework has equipped me with a deep understanding of sociological frameworks and cultural dynamics. Concurrently, my part-time roles as a nail technician and restaurant hostess have honed my interpersonal skills, adaptability, and ability to thrive in fast-paced environments. I excel in balancing academic rigor with practical experience, leveraging my diverse skill set to contribute effectively in both academic settings and in customer-facing roles.

Overview

5
5
years of professional experience

Work History

Restaurant Hostess

Le Madeline
03.2024 - Current
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Answered customer questions about hours, seating, and menu information.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
  • Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Complied with food safety and food hygiene regulations to safeguard public health.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Used cash registers and credit card machines to cash out customers.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.

Nail Technician

Princess Nails
06.2019 - Current
  • Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
  • Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
  • Established strong client relationships through exceptional customer service and communication skills.
  • Communicated effectively with management concerning important customer issues.
  • Used acrylics, gels and glitters to create custom nail art designs for clients.
  • Collaborated with other salon staff members to create a positive work environment and seamless customer experiences.
  • Registered customer information on database to enable tracking history and maintain accurate records.
  • Oversaw schedule to manage appointments of new and existing clients.
  • Utilized time management skills effectively when multitasking between multiple clients, ensuring all received timely and quality service.
  • Supported overall salon operations by assisting with administrative duties, such as answering phones, booking appointments, and handling transactions when necessary.
  • Expanded client base by promoting the salon''s services via social media platforms and word-of-mouth referrals.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Performed high-quality manicures, pedicures, and nail enhancements for a diverse clientele.
  • Remained current on emerging nail trends, techniques, and tools through ongoing professional development.
  • Managed inventory levels efficiently, ensuring all necessary supplies were stocked for daily operations without excess waste or expense.

Education

Bachelor of Arts - Sociology

University of Massachusetts Boston
Boston, MA
05.2025

High School Diploma -

Great Path Academy
Manchester
05.2020

Skills

  • Customer Service
  • Fast Learner
  • Organizational skills
  • Strong multitasking
  • Cleanliness and hygiene
  • Scheduling
  • Time Management
  • Coordinating tasks
  • POS system operations
  • Social Perceptiveness
  • Team Collaboration

Volunteer Experience

Volunteer Second Grade Teacher's Assistant at Naylor Elementary School in Hartford, Connecticut

06/2017-08/2017

- Monitored student behavior and classroom dynamics, addressed disruptions and promoted a respectful and inclusive atmosphere conducive to learning.

- Provided one-on-one and small group assistance to students, offering guidance and reinforcement in areas such as reading, writing, mathematics, and other subject areas as directed by the teacher.

- Demonstrated patience, empathy, and strong interpersonal skills in working with young learners, fostering a nurturing and supportive educational experience.


Volunteer After-School Program Monitor at Opportunities Industrialization Center (OIC) of New Britain

06/2018-08/2018

- Supervised and monitored children in an afterschool program, ensuring their safety and well-being in accordance with program guidelines and regulations.

- Assisted with homework assignments and provided academic support as needed, fostering a productive learning environment.

- Planned and organized recreational activities and games to engage children and promote physical activity and social development. 


Volunteer at DAVA: The Da Nang Association For Victims Of Agent Orange/ Dioxin

06/2019-08/2019

- Assisted with daily living activities such as feeding and ensuring the comfort and dignity of individuals affected by the consequences of Agent Orange exposure.

- Offered emotional support and companionship to both victims and their families, fostering a sense of community and understanding in coping with the challenges posed by Agent Orange-related health issues.

- Advocated for the rights and needs of Agent Orange victims and their families, raising awareness about their struggles and facilitating access to relevant support services and benefits.

- Participated in fundraising initiatives and community outreach programs to generate funds and resources for the ongoing assistance and rehabilitation of affected individuals and communities.

- Maintained confidentiality and professionalism in handling sensitive information and respecting the privacy of those receiving assistance. 

Languages

English
Native or Bilingual
Vietnamese
Professional Working
Spanish
Elementary

Timeline

Restaurant Hostess

Le Madeline
03.2024 - Current

Nail Technician

Princess Nails
06.2019 - Current

Bachelor of Arts - Sociology

University of Massachusetts Boston

High School Diploma -

Great Path Academy

Similar Profiles

CREATE PROFILE
Kelly Tran