Kelly Trask
Detroit,ME
Summary
Dynamic professional with experience as a Receptionist Assistant at Alltime Towing & Automotive, excelling in appointment scheduling and office organization. Known for compassionate patient management and adaptability, I effectively enhanced workflow efficiency and maintained meticulous records, ensuring high-quality service delivery and client satisfaction.
Overview
12
12
years of professional experience
Work History
Receptionist Assistant
Alltime Towing & Automotive
05.2017 - 11.2025
- Managed incoming calls, directing inquiries to appropriate departments for efficient customer service.
- Scheduled appointments and coordinated tow requests, optimizing workflow efficiency for operations.
- Assisted in maintaining accurate records of customer interactions and transactions to ensure data integrity.
- Developed and implemented filing systems for client documents, enhancing retrieval speed and organization.
Home Health Aide
Hometown Health Center
05.2014 - 02.2016
- Provided personalized care to clients, ensuring comfort and safety during daily activities.
- Assisted clients with medication management, promoting adherence to prescribed treatment plans.
- Monitored client health status and reported changes to healthcare professionals for timely interventions.
- Developed and maintained strong relationships with clients and their families, fostering trust and communication.
- Coordinated transportation for medical appointments, enhancing access to necessary healthcare services.
- Educated clients on nutrition and wellness practices, supporting overall health improvement goals.
- Trained new aides on caregiving protocols and best practices, ensuring quality of care standards were met.
- Implemented efficient workflow strategies that improved service delivery within the home care setting.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Improved patient well-being by providing compassionate and attentive personal care.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Followed nutritional plans to prepare optimal meals.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Provided transportation and appointments management.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Prevented pressure ulcers through frequent repositioning and regular skin assessments, maintaining patient comfort while reducing complications.
- Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
- Implemented therapeutic interventions as directed by healthcare providers, improving patient comfort and mobility.
Education
GED -
Bangor Adult Ed
Bangor, MECNA
EMCC
Bangor, ME08-2007
Skills
- Reception area maintenance
- Maintaining cleanliness
- Appointment scheduling
- Office organization
- Vital signs monitoring
- Direct patient care
- Compassionate
- Adaptable
- Patient management
Timeline
Receptionist Assistant
Alltime Towing & Automotive
05.2017 - 11.2025
Home Health Aide
Hometown Health Center
05.2014 - 02.2016
GED -
Bangor Adult Ed
CNA
EMCC