Kelly Trevizo
Las Vegas,NV
Summary
Highly organized and detail-oriented professional with 10 years of experience providing exceptional administrative support to various departments. Skilled in prioritizing tasks, multitasking, and delivering excellent customer service.
Overview
18
18
years of professional experience
Work History
Dispatcher
Mastercorp
75 East Harmon Ave, 89109, Las Vegas Nevada
11.2012 - 06.2023
- Answered phone calls and responded to customer emails.
- Assisted in resolving customer complaints and grievances.
- Received new orders, prepared documentation, and assigned personnel.
- Monitored flow of paperwork and directed information to appropriate departments.
- Utilized customer feedback to improve customer service.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Closely monitored dispatch board to triage and prioritize daily calls.
- Trained new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction.
- Maintained updated and detailed records of calls in physical and electronic database.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Completed daily logs for management review.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
Office Manager
Team Compete LLC
Las Vegas, NV
03.2005 - 10.2012
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Coordinated special projects and managed schedules.
- Reported to senior management on organizational performance and progress toward goals.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Skills
- Task prioritization and delegation
- Active listening and negotiation
- Call dispatching and personnel monitoring
- Microsoft Outlook, Excel, and Word
- Database management and customer file maintenance
- Training and onboarding new hires
- Work order preparation and ticket closure
- Multitasking and adaptability
- Exceptional organizational skills
bilingual
**Bilingual Skills**
Fluent in Spanish and English.
Proficient in reading, writing, and speaking both languages.
12 years of experience working in a bilingual environment