Kelly Trevizo

Dispatcher

Mastercorp

11.2012 - 06.2023

Answered phone calls and responded to customer emails.
Assisted in resolving customer complaints and grievances.
Received new orders, prepared documentation, and assigned personnel.
Monitored flow of paperwork and directed information to appropriate departments.
Utilized customer feedback to improve customer service.
Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
Closely monitored dispatch board to triage and prioritize daily calls.
Trained new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction.
Maintained updated and detailed records of calls in physical and electronic database.
Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Followed detailed directions from management to complete daily paperwork and computer data entry.
Completed daily logs for management review.
Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
Remained solutions-oriented in face of complex problems to assist management and overall business direction.
Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.