Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Kelly Trinh

Houston,TX

Summary

Front Desk Coordinator with a solid 5-year background in administrative support and customer service, adept at streamlining operations and enhancing patient experiences. Proficient in communication, organization, and multitasking, with proven skills in Microsoft Excel and Word. Committed to leveraging expertise in problem-solving and time management to contribute effectively to a dynamic team environment.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Front Desk Coordinator/ Administrative Role

Pinpoint Rehab
Houston, Texas
06.2024 - Current
  • Fostered a welcoming environment for patients, enhancing their experience and promoting a positive atmosphere within the clinic.
  • Expertly manage communications, scheduling, and appointment adjustments with accuracy.
  • Maintain a tidy front desk and lobby, enhancing the clinic's welcoming atmosphere.
  • Answered incoming calls, responded to customer inquiries, and directed customers to the appropriate department or personnel.
  • Coordinate administrative tasks, collaborating with team for seamless operations.
  • Streamlined appointment scheduling processes, improving patient flow and reducing wait times, leading to increased satisfaction scores.
  • Analyzed patient feedback to identify areas for improvement, resulting in measurable enhancements to service quality and patient retention.

CSR/ Customer Service Representative

Kwik Kopy Printing
Houston, Texas
11.2023 - 06.2024
  • Greet Customers in a polite manner, respond to emails, answer daily phone calls regarding about inquires or concerns that customers may have. Provide customers with product knowledge and store sales.
  • Creating estimates based on what the client is looking for.
  • Sending invoices, take/input payments from the client. Following up with the customers about past due invoices.
  • Checking our inventory, making sure the company has what is needed in stock to be able to fulfill clients orders, and maintain monthly inventory reports.
  • Communicate with the production team about turnover dates, new projects, and scheduling.
  • Assist manager with other administrative and operational duties as needed and assigned by Supervisor.
  • Followed up with customers to ensure their satisfaction.
  • Maintained up-to-date knowledge of company products and services.
  • Developed strong customer relationships to encourage repeat business.

CSR/ Customer Service Representative

Seidl's Bindery Inc.
Houston, Texas
08.2023 - 11.2023
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Build and maintain loyalty with customers by providing service based on their needs and preferences.
  • Followed up with customers to ensure their satisfaction.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Customer Service & Sales Associate

Yaga's Clothing Store
Galveston, Texas
01.2021 - 07.2023
  • Greeted customers and provided exceptional customer service.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Greeted customers to determine wants or needs.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Sales Associate/ Beauty Advisor

Sally's Beauty Supply Store
Galveston, Tx
01.2020 - 01.2021
  • Greeted customers as they entered the store, and helped them immediately with any concerns.
  • Handled customer complaints in a professional manner.
  • Assisted customers with product selection, sizing and styling.
  • Developed promotional strategies to increase sales volume.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.

Education

Associate of Science - Psychology

Texas A&M College
College Station, TX
01-2017

Skills

  • Organization skills
  • Creative thinking
  • Proficient in Microsoft word/ excel
  • Time management
  • Self Motivated
  • Ability to multitask
  • Fast learner
  • Ability to stay calm in a faced paced environment
  • Computer savvy
  • Appointment scheduling
  • Patient check-in
  • Office organization
  • Customer relationship management
  • Inventory management

Certification

  • CPR Certified

Languages

Vietnamese
Limited

Timeline

Front Desk Coordinator/ Administrative Role

Pinpoint Rehab
06.2024 - Current

CSR/ Customer Service Representative

Kwik Kopy Printing
11.2023 - 06.2024

CSR/ Customer Service Representative

Seidl's Bindery Inc.
08.2023 - 11.2023

Customer Service & Sales Associate

Yaga's Clothing Store
01.2021 - 07.2023

Sales Associate/ Beauty Advisor

Sally's Beauty Supply Store
01.2020 - 01.2021

Associate of Science - Psychology

Texas A&M College

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