Kelly Trost
Downingtown,PA
Summary
Dynamic professional with extensive experience in housekeeping management. Known for strong leadership and quality control skills, contributing to seamless operational workflows and elevated guest experiences. Ready to leverage expertise to enhance service delivery and uphold rigorous cleanliness standards. Dedicated Housekeeping Manager with over 13 years of experience in the hospitality industry. Skilled in problem-solving, communication, and time management, consistently achieving high guest satisfaction ratings by implementing effective cleaning techniques and training staff on best practices. Experienced Housekeeping Manager with substantial knowledge in managing housekeeping operations in diverse settings. Strengths include maintaining high standards of cleanliness, team management and training, inventory control, and budgeting. Have led teams to enhance operational efficiency and guest satisfaction in previous roles. Possess strong problem-solving skills and decision-making abilities for effective housekeeping management. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Housekeeping Manager
Hotel Warner
West Chester, Pennsylvania
07.2012 - Current
- Trained and supervised housekeeping staff on best practices and procedures.
- Managed daily housekeeping operations for Hotel Warner ensuring cleanliness standards.
- Developed cleaning schedules to optimize efficiency and coverage throughout the hotel.
- Coordinated inventory management of cleaning supplies and equipment for operations.
- Conducted performance evaluations to provide feedback and support staff development.
- Implemented new cleaning techniques to enhance service delivery and guest satisfaction.
- Collaborated with other departments to ensure seamless guest experiences through cleanliness.
- Resolved customer complaints in a timely manner.
- Ordered cleaning supplies, linens, chemicals, amenities. as needed.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Monitored employees' work hours to ensure proper staffing levels were maintained at all times.
- Performed quality control inspections for guest rooms and public areas.
- Reported damage or theft of hotel property to management.
Maintenance Crew Member
Holiday inn
West Chester, Pennsylvania
09.2005 - 10.2011
- Maintained cleanliness and organization in guest areas and back-of-house spaces.
- Assisted in routine inspections to identify maintenance needs and safety hazards.
- Operated cleaning equipment to ensure high standards of hygiene throughout the hotel.
- Collaborated with team members to perform repairs and routine upkeep tasks efficiently.
- Responded promptly to maintenance requests from staff and guests to ensure satisfaction.
- Followed safety protocols while handling tools and chemicals during cleaning tasks.
- Participated in training sessions to enhance skills in maintenance procedures and safety practices.
- Performed routine maintenance and repair of buildings, grounds, and equipment.
- Assisted with painting projects both inside and outside the facility.
- Installed new locks on doors when requested by management staff.
- Assisted with installation of new equipment when necessary.
- Maintained inventory of tools and supplies used for repairs and maintenance projects.
- Operated hand tools and power tools to make minor maintenance repairs and maintain grounds and walks.
- Responded quickly to emergency situations involving damage caused by storms or other natural disasters.
- Sealed cracks in concrete surfaces to protect against water damage.
- Cleaned air conditioning units to ensure proper functioning.
- Checked fire alarms regularly for proper operation.
- Cleaned vents and replaced filters to verify proper air flow.
- Changed air conditioning filters to improve indoor air quality and help HVAC system perform properly.
- Operated a variety of hand and power tools safely and efficiently.
- Inspected and replaced light fixtures and bulbs.
- Coordinated with management to prioritize maintenance tasks.
Warehouse Worker
CTDI - Communications Test Design
West Chester, Pennsylvania
04.2000 - 06.2004
- Loaded and unloaded trucks following safety protocols and standards.
- Inspected incoming shipments for quality and accuracy before processing.
- Maintained organized inventory using warehouse management systems effectively.
- Collaborated with team members to ensure smooth workflow throughout shifts.
- Assisted in training new employees on safety procedures and operational tasks.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Used pallet jacks to move items to and from warehouse locations.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Operated scanners, computers, and other equipment to track orders.
- Received and tracked incoming inventory shipments.
- Inspected damaged goods prior to disposal or return to vendor.
- Investigated any reported problems regarding shipping errors or damages.
- Identified discrepancies between physical count and computer data.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Used scanners to track parcel information, condition or receipt.
- Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
Education
High School Diploma -
Henderson High
West Chester, PA05-1985
Skills
- Staff training
- Cleaning procedures
- Inventory management
- Quality control
- Guest satisfaction
- Safety compliance
- Performance evaluation
- Problem solving
- Customer service
- Communication skills
- Time management
- Customer service-focused
- Guest relations
- Scheduling and planning
- Training and mentoring
- Department coordination
- Staff evaluations
- Employee evaluations
- Work prioritization
- Staff scheduling
- Room inspection
- Team performance management
Accomplishments
perfect attendance
Certification
CPO
Timeline
Housekeeping Manager
Hotel Warner
07.2012 - Current
Maintenance Crew Member
Holiday inn
09.2005 - 10.2011
Warehouse Worker
CTDI - Communications Test Design
04.2000 - 06.2004
High School Diploma -
Henderson High