Overview
Work History
Education
Skills
Timeline
Generic

Kelly Truman

Tucson,AZ

Overview

14
14
years of professional experience

Work History

Assistant Manager

Desert Inn
Sierra Vista, AZ
11.2016 - 08.2020
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Managed customer service inquiries and complaints in a timely manner.
  • Delegated work to staff, setting priorities and goals.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Communicated regularly with customers to gain insights into their needs.
  • Recruited and trained new employees to meet job requirements.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Established processes for monitoring customer satisfaction levels.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Server and Bartender

Various restaurants
Tucson, AZ
01.2007 - 07.2016
  • Prepared checks, itemizing total meal costs and taxes.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Assisted in training new servers.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Provided exceptional service to high volume of daily customers.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Operated POS terminals to input orders, split bills and calculate totals.

Education

High School Diploma -

Flowing Wells High Schoool
Tucson, AZ
05-2007

Some College (No Degree) -

Pima Community College
Tucson, AZ

Skills

  • Workload management
  • Financial Transaction Oversight
  • Strong Organizational Skills
  • Employee Oversight
  • Performance evaluation
  • Task delegation
  • Client Satisfaction Focus
  • Technical Proficiency

Timeline

Assistant Manager

Desert Inn
11.2016 - 08.2020

Server and Bartender

Various restaurants
01.2007 - 07.2016

High School Diploma -

Flowing Wells High Schoool

Some College (No Degree) -

Pima Community College

Similar Profiles

CREATE PROFILE
Kelly Truman