Summary
Overview
Work History
Education
Skills
Timeline
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Kelly Tucker

Kansas City,United States

Summary

Proficient Healthcare Center Manager skilled in enabling across-the-board improvements to key service and operational areas. Adept at maintaining compliance, increasing efficiency and driving growth. Pursuing new professional challenges and eager for growth and career advancement opportunities. Excellent reputation for resolving problems and improving consumer satisfaction.

Overview

8
8
years of professional experience

Work History

Center Manager

HCA Healthcare
Kansas City, MO
07.2021 - Current
  • Checked facility, employee work and service levels to maintain compliance with company and industry standards.
  • Directed daily operations at busy healthcare clinic.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Processed payroll for over 15 employees as part of sound human resources and financial management strategies.
  • Handled problematic patients, consumers and employer clients to assist clinical and administrative employees and maintain excellent customer service and patient care.
  • Managed purchasing, invoices, marketing and customer accounts and balances efficiently.
  • Managed work and performance of more than 15 healthcare employees.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast clinic and patient needs

Consumer Affairs Manager

Optum Specialty/United Healthcare
Overland Park, Kansas
01.2015 - 06.2021
  • Identified plans and resources required to meet project goals and objectives.
  • Achieved project deadlines by coordinating with vendor management to manage performance.
  • Maintained open communication by presenting regular updates on project status to clients.
  • Eliminated discrepancies in progress by reviewing performance, discrepancies and timeline.
  • Created and maintained reports and databases to track and evaluate follow-through on consumer affairs issues.
  • Identified and resolved consumer issues with thorough research and follow-through.
  • Investigated and resolved client inquiries and complaints quickly.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Prioritized project-related tasks to efficiently complete essential tasks.
  • Kept up-to-date with changes in regulatory legislation and guidelines and obtained marketing permissions.
  • Scheduled and taught in class and online courses to increase learning opportunities.

Education

Bachelor of Science -

American Public University System
Charles Town, WV
04.2020

Skills

  • Program Optimization
  • Performance Monitoring and Evaluation
  • Originality and Creativity
  • Policy Development and Enforcement
  • Hiring and Onboarding
  • Presentation Development
  • Training Software
  • Community Relations
  • Microsoft Teams
  • Microsoft Visio
  • Microsoft Office
  • Organization and Time Management
  • EPIC EMR
  • Epic Software
  • Social Media Management
  • Agile Work Processes

Timeline

Center Manager

HCA Healthcare
07.2021 - Current

Consumer Affairs Manager

Optum Specialty/United Healthcare
01.2015 - 06.2021

Bachelor of Science -

American Public University System

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Kelly Tucker