Kelly Turner

• Led company-wide software/CRM conversion project, integrating systems across multiple brands to grow sales while enhancing efficiency and data accuracy.
• Segment Labor Champion increasing schedule compliance by >12%
• Conducted regular P&L reviews, ensuring financial health and identifying opportunities for cost reduction and process improvement.
• Led region-wide standardization of presentation for stations, tray-passed hors d'oeuvres, and dessert tapas
• Provided interim General Manager coverage, focusing on resolving financial and operational issues while maintaining or increasing customer satisfaction. Earned nickname "One Woman SWAT Team."
• Onboarded and trained new General Managers in VP's portfolio; served as GM or systems trainer for other VPs upon request
• Audited and corrected financial reporting, labor compliance, and procurement compliance procedures for VP's portfolio.
• Enhanced team productivity by providing ongoing training and development opportunities.
• Facilitated change management initiatives, leading teams through transitions smoothly while minimizing disruptions in operations performance

• For $5 million, 80 employee account oversaw all financial operations, including budgeting, forecasting, and payroll, ensuring accuracy and compliance.
• Brought in to repair strained client relationship and improve customer service. Both assignments were completed successfully.
• Revamped and led seasonal hiring and training of guest facing food service workers.
• Revised catering menus to enhance sales response times and profitability
• Utilized unit as training ground for new GMs and model for refreshing programs at other sites.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

• Contract successfully renewed under leadership.
• Increased client satisfaction through numerous methods, including data driven models to negotiate requests.
• Directed all food and beverage operations, integrating sustainability initiatives into day-to-day practices
• Exceeded EBITDA budget by over $100k in first year and by $50k in second year
• Combined roles of General Manager and Director of Catering, also acting as Event Manager
• Developed sales and marketing strategies to generate more qualified wedding leads and increase corporate leads.

Special Projects/Assignments Completed :

General Manager Coverage – New York Historical Society (Feb 2020 – March 2020) :

• Managed 3 separate P&Ls: catering, café, and full-service restaurant.
• Provided GM training during transition, eventually covering role due to COVID-19.

Super Bowl (Feb 2020) : Assisted in leadership roles for Super Bowl-related events.

Controller/GM Trainer Apollo Account Opening (Jan 2020)

• :Managed pre-opening budget and financials.
• Trained GM on back-office systems and reporting.
• Oversaw hiring and onboarding.

Trainer California Academy of Science Opening (Dec 2019) :

• Trained multiple managers on back-office systems.

Controller/Catering & Pantry Trainer Cooley Account Opening (April 2019) :

• Managed pre-opening budget and financials.
• Trained catering and pantry staff.

Controller/Micro Mart/Catering Trainer Converse Account Opening (Nov 2018)

• Managed pre-opening budget and financials.
• Trained staff on self-serve micro mart and catering drop standards.

• Served as unit controller from opening, managing cash and financials for 3 cafes and licensed Starbucks with $15,000 daily sales
• Developed reporting systems for catering operations handling drop-off events, full-scale events, and 77 pantries
• Provided on-floor coverage for one of 3 cafes.

Special Projects/Assignments :

Controller/Pantry Trainer Group M Account Opening :

• Managed financials and trained pantry staff for new account opening.

• Led business unit opening, overseeing job fairs, onboarding, and training
• Managed financials for café and catering operations
• Developed and managed onsite teams.

Special Projects/Assignments :

Catering Trainer Ogilvy Account Opening (Jan 2018) :

• Trained catering staff for new account opening.

Unit Manager Coverage Citadel Greenwich (Oct 2017) :

• Provided coverage for unit management.

• Managed planning and execution of 400+ events, including large galas, weddings, and promotional events
• Led operational planning for DNC-related events, coordinating with Secret Service
• Assessed and reported financials for catering division, achieving over $5 million in sales
• Increased Group Tour Food and Beverage sales by 150%
• Collaborated closely with clients to meet their vision and budget.

• Hired as Catering Coordinator at Philadelphia Museum of Art, promoted to Senior Catering Coordinator during tenure to reward and recognize work in training and onboarding new mangers
• Enhanced profitability by optimizing staffing and labor
• Developed onboarding SOP for new hires
• Created SOP for managing accounts receivable, ensuring no outstanding invoices upon promotion
• Trained new hires for Catering Department
• Planned wide range of events, from small lunches to large conventions
• Assessed and reported financials for catering division
• Fulfilled roles of Conference Dining Manager and Event Services Manager as needed
• Assisted Director of Catering with various tasks.