Kelly Turner
Moncks Corner,SC
Summary
Claims Generalist with extensive experience in auto evaluation and Total Loss investigation. Demonstrated success in improving customer satisfaction through superior service and decisive action. Proficient in legal documentation and reporting, consistently meeting high-quality standards while effectively managing complex cases and workloads.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Claims Generalist
Progressive
North Charleston, SC
03.2025 - Current
- Reviewed policies to determine coverage levels and facilitated approval or denial decisions.
- Analyzed claim information, recommending actions per company policies to ensure compliance.
- Processed large volumes of data accurately while meeting deadlines for claims submissions.
- Documented all claim activities in accordance with state regulations to ensure accountability.
- Conducted thorough reviews of customer claims to assess liability, coverage, and damages.
- Maintained open communication within the organization to expedite resolution of claims.
- Drafted statements summarizing damages, payments, and underlying policy coverage for clarity.
- Interviewed witnesses and claimants to gather pertinent information for accurate assessments.
Senior Auto Damage Appraiser
Better Collision
Mount Pleasant, SC
01.2022 - 12.2024
- Utilized specialized software to generate detailed reports on inspection damages.
- Analyzed photographs and data to determine necessary repairs accurately.
- Conducted meetings with insurance adjusters during disputes over repair estimates.
- Evaluated claims for potential fraud, coordinating with relevant departments for investigations.
- Documented vehicle conditions meticulously through notes and photographs.
- Provided technical guidance to junior appraisers on estimation techniques and procedures.
- Maintained updated knowledge of automotive technology advancements affecting repairs.
- Delivered exceptional customer service by promptly addressing inquiries, boosting repeat business.
Service Advisor
Baker Motor Company - Charleston Sc
Charleston, SC
08.2021 - 01.2023
- Mentored junior team members, fostering professional growth and effective relationships.
- Participated in ongoing training to stay updated on automotive technology advancements.
- Presented valuable service and product information to assist customer decision-making.
- Prepared invoices and collected payments for services rendered.
- Maintained up-to-date product knowledge to provide optimal service and achieve sales quotas.
- Monitored customer satisfaction through surveys and feedback, implementing improvements as needed.
- Handled customer inquiries promptly, ensuring accurate responses and resolutions.
- Inspected vehicles for repairs, advising customers on necessary maintenance services.
Service Advisor
Palmetto Ford Lincoln
Charleston, SC
09.2020 - 01.2021
- Utilized technical expertise to identify issues and deliver rapid resolutions.
- Engaged customers via calls and in-person interactions to provide product information and take orders.
- Resolved customer complaints efficiently, promoting high satisfaction through friendly service.
- Monitored customer satisfaction levels using surveys and feedback forms.
- Coordinated with internal teams to ensure timely delivery of solutions based on client requirements.
- Inspected vehicles for necessary repairs and advised customers on maintenance needs.
- Prepared invoices for services rendered, collecting payments accurately from customers.
- Demonstrated proficiency in advanced diagnostic equipment used in the shop.
Assistant Service Manager
Fred Anderson Toyota of Charleston
Charleston, SC
07.2019 - 01.2021
- Established key performance indicators (KPIs) to measure service team productivity and success.
- Oversaw daily operations, including scheduling and workflow management.
- Implemented customer feedback mechanisms to enhance service offerings.
- Recruited and trained new employees to fulfill job requirements effectively.
- Handled customer complaints promptly to maintain positive relationships.
- Negotiated vendor contracts to secure favorable terms for the organization.
- Utilized technology to streamline service operations and improve customer experience.
- Mediated employee conflicts and facilitated effective resolutions.
Education
High School Diploma -
North Gwinnett HS
Buford, GA01-2008
Skills
- Claim evaluation and fraud investigation
- Data entry and policy interpretation
- Settlement negotiation and determination
- Customer service and support
- Complex mathematics and analytical skills
- Legal documentation and reporting
- Decision-making and organizational skills
- Active listening and teamwork
- Medical records review and policy investigations
- Insurance policy coverage expertise
Certification
- Property,casualty,marine,surety Adjuster license
- Tesla and Riven certified
- ICAR Gold certified
- Ford and Lincon certified
Accomplishments
- Employee Of the Month
- CSI Top award
- Metrics number one in the state
References
References available upon request.
Timeline
Claims Generalist
Progressive
03.2025 - Current
Senior Auto Damage Appraiser
Better Collision
01.2022 - 12.2024
Service Advisor
Baker Motor Company - Charleston Sc
08.2021 - 01.2023
Service Advisor
Palmetto Ford Lincoln
09.2020 - 01.2021
Assistant Service Manager
Fred Anderson Toyota of Charleston
07.2019 - 01.2021
High School Diploma -
North Gwinnett HS
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