Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
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Kelly Turner

Moberly,USA

Summary

Dynamic merchandising professional with a proven track record of enhancing store layouts and product presentations to maximize sales potential. Expertise in inventory management, visual merchandising, and innovative sales strategies ensures optimal product placement and increased customer engagement. A collaborative approach fosters strong teamwork, driving cohesive efforts that consistently meet and exceed goals in fast-paced environments. Additionally, a successful office manager adept at coordinating employees, client outreach, and streamlining office operations contributes to overall organizational efficiency and effectiveness.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Merchandiser

Driveline
01.2024 - Current
  • Travel to retail stores. Perform resets for merchandise using plan-o-grams, surveys of products and displays, assist with store remodels, data entry, upload photos of displays and stores. Work independently and with others.

Office Manager, Pyrotechnician

Haley Brothers Fireworks
04.1998 - 05.2021
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Optimized office space utilization, leading to more efficient and productive work environment.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Spearheaded community outreach initiatives, improving company's local reputation and engagement.
  • Enhanced communication within office by implementing centralized digital messaging platform.
  • Reduced environmental impact by initiating recycling program and promoting paperless processes.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Monitored front areas so that questions could be promptly addressed.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Enhanced audience experience by designing and executing visually stunning pyrotechnic displays for various events.
  • Collaborated with event planners to create tailored pyrotechnic solutions, ensuring client satisfaction and successful shows.
  • Troubleshot equipment issues quickly under high-pressure situations to minimize delays or disruptions during events.
  • Coordinated with technical teams to integrate lighting, sound, and special effects seamlessly into comprehensive live productions.
  • Conducted post-event evaluations analyzing feedback from clients and crew, adjusting practices as needed to continually improve service quality.
  • Contributed to the development of new pyrotechnic products by collaborating with research teams and providing feedback based on field experience.
  • Streamlined project timelines by efficiently managing resources and delegating tasks among crew members during setup and breakdown processes.
  • Managed inventory of pyrotechnic materials, maintaining organization and ensuring proper storage according to guidelines.
  • Improved client relationships through consistent communication regarding project updates, expectations, and any necessary adjustments or revisions.
  • Performed regular maintenance checks on tools and equipment used in setups to ensure optimal performance throughout operations.
  • Mentored junior technicians in the field, fostering professional growth and development within the team.
  • Reduced potential risks by implementing strict safety protocols during set-up, operation, and clean-up of pyrotechnic displays.
  • Increased safety standards by conducting thorough site inspections and adhering to federal, state, and local regulations in all projects.
  • Ensured compliance with environmental guidelines by managing waste disposal processes associated with pyrotechnic materials.
  • Provided expert consultation services for clients seeking guidance on appropriate pyrotechnics for their specific event needs.
  • Communicated with guests clearly and with good humor to encourage laughter and excitement.
  • Received coaching to refine skills and abilities.
  • Adapted to various performance styles to suit diverse audiences.
  • Performed themed sets and shows with minimal repetition to provide original content for returning guests.
  • Collaborated with other departments in facility to promote teamwork and heighten service quality.
  • Engaged with audiences to create memorable experiences at live performances.
  • Performed live shows at various venues throughout region.
  • Used social media to promote events and build audience.
  • Implemented creative techniques to create unique performances.
  • Managed variety of technical equipment used in performances.

Retail Sales Specialist

Advantage Solutions
10.2017 - 07.2018
  • Work with store managers to meet and exceed sales goals through use of merchandising and data analysis.
  • Ability to communicate effectively both internally with management and externally with all customers.
  • Create and maintain merchandising sets, promotional items, and seasonal displays.
  • Achieve client goals and objectives by effectively managing stores within my territory and executing projects and standards.
  • Complete accurate and timely paperwork and reports, recaps, itineraries, timesheets, expense reports, etc.
  • Travel required to multiple cities and states according to a mapped route determined by my division.

Aisle Lead / Retail Reset Merchandiser

Advantage Solutions
02.2014 - 07.2018
  • Supervision of Team up to 20 Employees, Coordination of Efforts with Store Management and Supervisors to Ensure Quality Construction of Displays, Signage, and Corporate Policies
  • Construction and Demolition of Store Fixtures, Placement of Merchandise according to Corporate Templates, use of Reasoning and Spacial understanding to ensure Proper Placement of Merchandise, Use of Loading Equipment, Shipping and Receiving, and Specialized Construction Equipment
  • Quality Control and Inventory Management Signing of Fixtures and Displays
  • Ability to be Flexible depending on the Needs of the Store or Project including but not limited to:
  • In-store Displays, New Store Construction, Existing Fixtures, Fuel Center Construction and Layouts, Tobacco Displays, Cooler and Freezer Projects, and Safe Handling of Perishable Merchandise.

Sales Associate

Walmart
11.2011 - 07.2014
  • Ensured customer satisfaction across various sales departments.
  • Merchandising New and Existing Products through Creation and Construction of New Displays, Signage, Pricing, and Inventory Control
  • Supervised and Trained 5 Sales Personnel in Corporate Policies and Procedures
  • Managed orders
  • Trained in use of Data Entry Software, Handheld Inventory Scanners, and Power Lifting Equipment, Stockroom Operations, Including: Shipping, and Receiving, Inventory, Management, and - Wal Mart Super Center
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.

Front Desk and Concierge

Hotel Frederick
06.2007 - 02.2011
  • Primary Responsibility Included: Ensuring Guest Comfort, Satisfaction, Booking and Reservation Management, Sales and Marketing, and Cashiers Operations
  • Data Entry in Spreadsheet Style System for Tracking Room Reservations, Meetings, and Banquets
  • Managed Gift Shop Inventory and Displays, Housekeeping Supplies, Kitchen Supplies and Office Supplies
  • Performed Housekeeping and Custodial Responsibilities
  • Provided Guided Tours to Guests of the Historic Boutique-style Hotel

Education

Bachelor of Arts - Sociology

Columbia College
Columbia, MO
05.2028

No Degree - Pyrotechnics

Shooter Training School
Huntsville, MO

Associate of Arts - General Studies

Columbia College
Columbia, MO
12.2022

Skills

  • Staff training (10 years)
  • Guest Services (5 years)
  • Marketing (5 years)
  • Computer Skills (10 years)
  • DATA ENTRY (5 years)
  • SALES Service (10 years)
  • MERCHANDISING (10 years)
  • Leadership (10 years)
  • Microsoft Office (10 years)
  • Assistant Manager Experience (4 years)
  • Security (2 years)
  • Employee Orientation (5 years)
  • Inventory Control (10 years)
  • Management (5 years)
  • Conflict Management
  • Administrative Experience
  • SALES (10 years)
  • Shipping & Receiving (5 years)
  • Time Management
  • Custodial Experience (10 years)
  • Assembly
  • Supervising Experience (10 years)
  • Retail Management (4 years)
  • Loss Prevention
  • Research (10 years)
  • Cash Handling (10 years)
  • POS (10 years)
  • Retail Sales (10 years)
  • Mentoring
  • CUSTOMER SERVICE (10 years)
  • Sales Management
  • Planograms (10 years)
  • Freight Experience (10 years)
  • Store Management Experience (10 years)
  • Fireworks (10 years)
  • Pricing (10 years)
  • Visual merchandising
  • Store maintenance
  • Sales techniques
  • Vendor relations
  • Retail sales professional
  • Planogram design
  • Space planning
  • POS systems
  • Floor set design
  • Retail buying
  • Visual displays
  • Retail
  • Display signage
  • Plan-o-gram implementation
  • Fixture placement
  • Brand presentations
  • POS
  • Stock control
  • Visual display installations
  • Time management
  • Multitasking
  • Product knowledge
  • Adaptability and flexibility
  • Organizational skills
  • Teamwork and collaboration
  • Problem-solving
  • Clear communication
  • Attention to detail
  • Critical thinking
  • Team collaboration
  • Laptop and mobile device use
  • Multitasking Abilities
  • Decision-making
  • Relationship building
  • Quality assurance
  • Product expertise
  • Overstock management
  • Task prioritization
  • New display creation
  • Active listening
  • Display building
  • In-store event promotion
  • Placement optimization
  • New store setups
  • Idea brainstorming
  • Staff training
  • Originality and creativity
  • Excellent communication
  • Hand and power tool operation
  • Interpersonal communication
  • Work documentation
  • Analytical thinking
  • Merchandising plan creation
  • Project coordination
  • Workflow coordination
  • Interior and exterior displays
  • Event coordination
  • Computer terminal operation
  • Product launch support
  • Remote video conferencing
  • Written communication
  • Visual media production
  • Needs assessment
  • Interior and window display maintenance
  • Reliable and punctual
  • Friendly and outgoing
  • Stock rotation
  • Pricing and shelf labeling

Certification

  • Driver's License January 2004 to January 2026
  • Pyrotechnic Operator June 2006 to August 2010 supervises, manages, or directs the discharge of outdoor display fireworks, either by manual or electrical means; who has met additional requirements established by promulgated rule and has successfully completed a display fireworks training course and examination recognized and approved by the state fire marshal.
  • Security license February 2004 to September 2008 Background check and license issued by the city of Columbia, MO and Missouri Highway Patrol.
  • First Aid Certification January 1998 to January 2001 Training in first aid, CPR, infant CPR, and first response/reporting. Expired, but can be renewed.

Additional Information

  • SKILLS:
  • - Multiple years experience in Merchandising in a Retail Setting.
  • - Management Experience supervising a crew of 50 associates in retail sales and merchandising.
  • - Multiple years experience in Data Entry and Clerical Duties.
  • - Several years of customer service experience in multiple forums, including wait staff, retail service and management, and guest services.
  • - Previously held certification for Pyrotechnics Handling, Transport, and Use of Class B and C Fireworks.
  • - Previously held Certification for First Aid, CPR, and Life Saving Techniques
  • - Previously held Certification and Licensing in the State of Missouri for Security Officers

Timeline

Merchandiser

Driveline
01.2024 - Current

Retail Sales Specialist

Advantage Solutions
10.2017 - 07.2018

Aisle Lead / Retail Reset Merchandiser

Advantage Solutions
02.2014 - 07.2018

Sales Associate

Walmart
11.2011 - 07.2014

Front Desk and Concierge

Hotel Frederick
06.2007 - 02.2011

Office Manager, Pyrotechnician

Haley Brothers Fireworks
04.1998 - 05.2021

Bachelor of Arts - Sociology

Columbia College

No Degree - Pyrotechnics

Shooter Training School

Associate of Arts - General Studies

Columbia College

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Kelly Turner