Kelly Turner
Moberly,USA
Summary
Dynamic merchandising professional with a proven track record of enhancing store layouts and product presentations to maximize sales potential. Expertise in inventory management, visual merchandising, and innovative sales strategies ensures optimal product placement and increased customer engagement. A collaborative approach fosters strong teamwork, driving cohesive efforts that consistently meet and exceed goals in fast-paced environments. Additionally, a successful office manager adept at coordinating employees, client outreach, and streamlining office operations contributes to overall organizational efficiency and effectiveness.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Retail Sales Specialist
Advantage Solutions
10.2017 - 07.2018
- Work with store managers to meet and exceed sales goals through use of merchandising and data analysis.
- Ability to communicate effectively both internally with management and externally with all customers.
- Create and maintain merchandising sets, promotional items, and seasonal displays.
- Achieve client goals and objectives by effectively managing stores within my territory and executing projects and standards.
- Complete accurate and timely paperwork and reports, recaps, itineraries, timesheets, expense reports, etc.
- Travel required to multiple cities and states according to a mapped route determined by my division.
- Delivered exceptional customer service to enhance shopping experience and drive repeat business.
- Assisted in product merchandising and inventory management to optimize store layout and stock levels.
- Collaborated with team members to achieve monthly sales targets and maintain high performance standards.
Aisle Lead / Retail Reset Merchandiser
Advantage Solutions
02.2014 - 07.2018
- Supervision of Team up to 20 Employees, Coordination of Efforts with Store Management and Supervisors to Ensure Quality Construction of Displays, Signage, and Corporate Policies
- Construction and Demolition of Store Fixtures, Placement of Merchandise according to Corporate Templates, use of Reasoning and Spacial understanding to ensure Proper Placement of Merchandise, Use of Loading Equipment, Shipping and Receiving, and Specialized Construction Equipment
- Quality Control and Inventory Management Signing of Fixtures and Displays
- Ability to be Flexible depending on the Needs of the Store or Project including but not limited to:
- In-store Displays, New Store Construction, Existing Fixtures, Fuel Center Construction and Layouts, Tobacco Displays, Cooler and Freezer Projects, and Safe Handling of Perishable Merchandise.
- Led store resets, ensuring compliance with planograms and brand standards.
- Trained new team members on merchandising strategies and product placement techniques.
Merchandiser
Driveline
01.2024 - Current
- Travel to retail stores. Perform resets for merchandise using plan-o-grams, surveys of products and displays, assist with store remodels, data entry, upload photos of displays and stores. Work independently and with others.
- Trained and mentored junior team members on best merchandising practices.
- Conducted regular store visits to ensure compliance with visual merchandising standards.
- Collaborated with retail partners to optimize shelf space and inventory management.
- Developed and implemented merchandising strategies to enhance product visibility and sales.
Administrative Assistant, Pyrotechnician
Haley Brothers Fireworks
04.1998 - 05.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Spearheaded community outreach initiatives, improving company's local reputation and engagement.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Enhanced audience experience by designing and executing visually stunning pyrotechnic displays for various events.
- Troubleshot equipment issues quickly under high-pressure situations to minimize delays or disruptions during events.
- Streamlined project timelines by efficiently managing resources and delegating tasks among crew members during setup and breakdown processes.
- Managed inventory of pyrotechnic materials, maintaining organization and ensuring proper storage according to guidelines.
- Increased safety standards by conducting thorough site inspections and adhering to federal, state, and local regulations in all projects.
- Ensured compliance with environmental guidelines by managing waste disposal processes associated with pyrotechnic materials.
- Received coaching to refine skills and abilities.
- Performed live shows at various venues throughout region.
- Used social media to promote events and build audience.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
Sales Associate
Walmart
11.2011 - 07.2014
- Ensured customer satisfaction across various sales departments.
- Merchandising New and Existing Products through Creation and Construction of New Displays, Signage, Pricing, and Inventory Control
- Managed orders
- Trained in use of data entry software, handheld scanners, and power lifting equipment, stockroom operations including: shipping, and receiving, as well as inventory management andshrink reduction.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer experiences.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer
Front Desk and Concierge
Hotel Frederick
06.2007 - 02.2011
- Ensured guest comfort, satisfaction, booking and reservation management, sales and marketing, and cashier.
- Data entry in spreadsheet format for tracking reservations, meetings, and banquets and meals.
- Managed gift shop inventory and displays, housekeeping, kitchen and office supplies,
- Performed housekeeping and custodial responsibilities as needed.
- Provided guided tours to guests of the historic boutique-style hotel.
- Managed guest inquiries, ensuring prompt resolution and exceptional service delivery.
- Coordinated transportation arrangements, enhancing guest convenience and satisfaction.
- Developed relationships with local vendors to provide guests with exclusive offers and experiences.
- Oversaw concierge team operations, mentoring staff to uphold service excellence standards.
- Organized special events and activities, tailoring experiences to guest preferences and needs.
- Analyzed guest feedback to identify improvement areas, driving enhancements in service offerings.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
Education
Bachelor of Arts - Sociology
Columbia College
Columbia, MO05.2028
No Degree - Pyrotechnics
Shooter Training School
Huntsville, MOAssociate of Arts - General Studies
Columbia College
Columbia, MO12.2022
Skills
- Staff training (10 years)
- Guest Services (5 years)
- Computer Skills (10 years)
- Sales (10 years)
- Merchandising (10 years)
- Leadership (10 years)
- Microsoft Office (10 years)
- Management Experience (4 years)
- Security (2 years)
- Inventory Control (10 years)
- Conflict Management
- Administrative Experience
- Shipping & Receiving (5 years)
- Time Management
- Loss Prevention
- Research (10 years)
- Cash Handling (10 years)
- POS (10 years)
- Mentoring
- Planograms (10 years)
- Fireworks (10 years)
- Multitasking
- Adaptability and flexibility
- Organizational skills
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Attention to detail
- Critical thinking
- Active listening
- New store setups
- Remote video conferencing
- Written communication
- Needs assessment
Certification
- Driver's License January 2004 to January 2026
- Pyrotechnic Operator June 2006 to August 2010 supervises, manages, or directs the discharge of outdoor display fireworks, either by manual or electrical means; who has met additional requirements established by promulgated rule and has successfully completed a display fireworks training course and examination recognized and approved by the state fire marshal.
- Security license February 2004 to September 2008 Background check and license issued by the city of Columbia, MO and Missouri Highway Patrol.
- First Aid Certification January 1998 to January 2001 Training in first aid, CPR, infant CPR, and first response/reporting. Expired, but can be renewed.
Timeline
Merchandiser
Driveline
01.2024 - Current
Retail Sales Specialist
Advantage Solutions
10.2017 - 07.2018
Aisle Lead / Retail Reset Merchandiser
Advantage Solutions
02.2014 - 07.2018
Sales Associate
Walmart
11.2011 - 07.2014
Front Desk and Concierge
Hotel Frederick
06.2007 - 02.2011
Administrative Assistant, Pyrotechnician
Haley Brothers Fireworks
04.1998 - 05.2021
Bachelor of Arts - Sociology
Columbia College
No Degree - Pyrotechnics
Shooter Training School
Associate of Arts - General Studies
Columbia College