Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Timeline

Kelly Tyler

Houston

Summary

Dedicated Personal Assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

13
13
years of professional experience
1
1
Certification

Work History

PCA

Care Inc
06.2018 - 09.2024
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Prevented cross-contamination by cleaning and sterilizing equipment.

Personal Assistant

Superior Equipment Services
01.2017 - 01.2018
  • Displayed absolute discretion at handling confidential information.
  • Maintained appropriate filing of personal and professional documentation.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Kept detailed track of household and maintenance inventory and schedules.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Used discretion when handling confidential information.
  • Organized and attended meetings and compiled related documents and reports.
  • Sourced and ordered office equipment and supplies.
  • Answered high volume of phone calls and email inquiries.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
  • Updated and maintained confidential databases and records.
  • Filed paperwork and organized computer-based information.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Upheld strict timetables by maintaining accurate, balanced calendars.
  • Screened personal and business calls and directed to appropriate party.
  • Used QuickBooks to produce monthly invoices, reports, and other deliverables.

Scanner Technician

Schoen CPA Firm
01.2012 - 10.2016
  • Gathered, sorted and scanned documents to enter into computer system.
  • Archived documents to locate quickly by strictly following storage methods.
  • Provided access to records for digital and non-digital storage and retrieval.
  • Assisted with document troubleshooting and recovery of corrupt documents and files.
  • Transmitted documents, organized revisions and tracked changes.
  • Maintained legally compliant, highly secure and user-friendly content to facilitate smooth use by internal and external stakeholders.
  • Remained informed on current regulations, especially concerning research industry and document creation.
  • Worked with internal staff to process documents and sent for closing.
  • Managed regulatory requirements and audit support needs by completing and submitting accurate paperwork.
  • Promoted efficient document processing by maintaining orderly and clean control room.
  • Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.

Education

Associate of Science - Forensic Science

Ashworth College, Norcross, GA
05-2008

English Literature - English Literature

Ashworth College, Norcross, GA
08-2006
  • 3.5 GPA
  • Book completion
  • Published Book, The Key to Immortality

Skills

  • Discretion and confidentiality
  • Personal hygiene assistance
  • Medication reminders
  • Office management
  • Meal preparation
  • Vital signs monitoring
  • Meeting coordination
  • HIPAA compliance
  • Calendar management
  • Compassionate care
  • File organization
  • Patient documentation
  • Expense tracking
  • Document preparation
  • Database entry
  • Errands management

Accomplishments

  • Worked as a Personal Assistant to Courtney Taylor from 2017 to 2018.
  • Customer Service - Managed high turn-over rate while maintaining quality service.
  • Dispatched technicians to locations
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Achieved invoices by completing Quickbooks with accuracy and efficiency.

Certification

  • HIPPA Certification
  • First Aid Certification
  • Bloodborne Pathogens Certification

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

PCA - Care Inc
06.2018 - 09.2024
Personal Assistant - Superior Equipment Services
01.2017 - 01.2018
Scanner Technician - Schoen CPA Firm
01.2012 - 10.2016
Ashworth College - Associate of Science, Forensic Science
Ashworth College - English Literature, English Literature

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Kelly Tyler