Kelly Ulrich
Ardmore,PA
Summary
Dedicated individual with an inspiring 11-year recovery journey eager to utilize personal insights to assist others in overcoming addiction. Proven ability to build rapport, provide empathetic support, and effectively manage responsibilities. Passionate about giving back to the recovery community and contributing to a positive, supportive environment.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Rosati Plumbing
10.2017 - 03.2024
- Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to tcorrect recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Scheduled office meetings and client appointments for staff teams.
- Supported executive staff by scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure smooth integration to team.
- Billed customers by sending statements and invoices via fax or email.
- Entered bills for Accounts Payable requiring payment and disbursed amounts via check, electronic transfer, or bank draft.
Deli Clerk
Catering By The Family
02.2013 - 10.2017
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Provided enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across team.
- Increased customer satisfaction by providing exceptional service and maintaining clean, organized deli counter.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
Education
High School Diploma -
Lower Merion High School
Ardmore, PA06.1997
Skills
- Customer Service
- Data Entry
- Scheduling
- Documentation and Recordkeeping
- Office Management
- Office Administration
- Microsoft Word
- Microsoft Excel
- Time Management
- File Organization
- Microsoft Outlook
- Customer and client relations
- Computer Proficiency
- Verbal Communication
- Meticulous attention to detail
- Complex Problem-Solving
Timeline
Administrative Assistant
Rosati Plumbing
10.2017 - 03.2024
Deli Clerk
Catering By The Family
02.2013 - 10.2017
High School Diploma -
Lower Merion High School
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