Kelly Urtiaga-Gottschalt

• Diagnose and treat patients according to Traditional Chinese Medicine theory and perform acupuncture in a community-treatment room setting; treating a variety of conditions including but not limited to reproductive health, mental health, chronic pain, digestive disorders; treating up to 5 patients per hour.
•Develop individualized treatment plans based on patient’s health history, presenting symptoms, and health and wellness goals; communicate treatment and lifestyle recommendations with patients.
• Maintain detailed and complete records of treatment plans and prognoses.
• Adhere to local, state, and federal laws, regulations, and statutes.

• • Diagnose and treat patients according to Traditional Chinese Medicine theory using local and distal points; treating a variety of conditions including, but not limited to, acute and chronic pain, mental health, fertility, gynecological and reproductive health, facial rejuvenation, digestive disorders, neurological conditions, and autoimmune disorders; treating up to 4 patients per hour.
  •Conduct patient assessments and implement techniques to balance and restore the body.
  •Develop individualized treatment plans based on patient’s health history, presenting symptoms, and health and wellness goals; communicate treatment and lifestyle recommendations with patients.
  • Maintain detailed and complete records of treatment plans and prognoses.
  • Adhere to local, state, and federal laws, regulations, and statutes.
  •Selling treatment plans based on patient’s condition and recommended treatment plan and frequency to receive optimal results.
  •Responsible for creating website and social media content for outlets including Facebook. Instagram, TikTok, and Youtube.

• First point of contact for clientele; answer phones, schedule appointments, input new clientele data, upload documents to clients’ profiles, maintain general cleanliness of studio
• Open and prepare studio at beginning of the day: respond to voicemail and emails, prepare laundry and hot towels for therapists, confirm next day appointments
• Provided clerical support to company employees by copying, faxing and filing documents.
• Kept reception area clean and neat to give visitors positive first impression.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Managed multiple tasks and met time-sensitive deadlines.
• Build revenue for company by promoting sales of wellness memberships, packages and gift cards and providing positive customer service
• Close studio and for following day: print reports, count cash for accuracy, clean and restock restrooms, laundry, lock studio once all employees have exited studio

• Cultivated positive guest relations by managing information and orchestrating speedy seating.
• Took reservations, answered customer questions and informed of accurate wait times.
• Assigned patrons to tables suitable for needs and restaurant section rotation.
• Supported servers, food runners and bussers with keeping dining area ready for every guest.
• Monitored seating area and checked restrooms regularly to keep spotless.
• Documented reservations, alerted servers and managers of large groups and prepared seating.

• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
• Handled 6-8 customers at a time in fast-paced Live Chat setting completing 60-100 chats per day, or answering up to 50 calls per day in coordination with solid team of 400+ customer service associates.
• Assist with sales by providing detailed information about products and services to increase company revenue
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Resolved concerns with products or services to help with retention and drive sales.
• Recommended products to customers, thoroughly explaining details.

• Answered central telephone system and directed calls accordingly.
• Confirmed appointments, communicated with clients and checked clients in and out for appointments.
• Kept reception area clean and neat to give visitors positive first impression.
• Collected fees and payments and ran daily reports.

• Received extensive training on domestic violence with regards to education, dynamics of a healthy relationship, emotional support, and safety planning.
• Responded to incoming calls on the NDVH from victims, advocates, general public and service providers, taking 5-20 calls per shift.
• Provide crisis intervention, referrals, problem-solving and safety planning to all callers.
• Collected demographic information on all calls and document caller’s needs, options, and referrals.