Summary
Overview
Work History
Education
Skills
Timeline
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Kelly Vander Feer

Redlands,CA

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

5
5
years of professional experience

Work History

Guest Service Representative

Target
12.2015 - 03.2017
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.

Behavioral Aide

Dysinger Elementary School
06.2014 - 06.2015
  • Quickly identified problematic changes in student behavior and progress by closely monitoring students and keeping data on progress.
  • Assisted main teacher and other aides with multiple students on campus, aided in problematic/disruptive behavior in the classroom.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Identified issues, analyzed information and provided solutions to problems.

Developmental Specialist

Children's Learning Connection
07.2012 - 09.2014
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
  • Documented student behaviors, interventions, and outcomes to enable lead aide to address pertinent issues.
  • Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
  • Interacted physically and verbally with students throughout each day.
  • Maintained positive attitude and affirmatively communicated with each student.
  • Offered student support through special accommodations, extra assistance, and assessments.
  • Liaised one-on-one with learners to provide additional support tailored to specific learning needs.
  • Worked with students to promote learning and pro-social development.
  • Observed students' performance and recorded relevant data to assess progress.
  • Collaborated with teachers and specialists to assess student progress.
  • Responded to emergency situations to resolve immediate safety concerns or direct appropriate personnel for resolution.
  • Assisted with communication methods to keep parents informed about child's development and behavioral issues.

Education

Bachelor of Arts - Psychology

California Baptist University
Riverside, CA
05.2012

Skills

  • Data Entry
  • Guest Relations
  • Customer Service
  • Issue Resolution
  • Guest Accommodations
  • Detail Oriented
  • Financial Transactions
  • Computer Skills
  • Active listening
  • Excellent communication
  • Time management
  • Interpersonal skills
  • Computer literacy

Timeline

Guest Service Representative

Target
12.2015 - 03.2017

Behavioral Aide

Dysinger Elementary School
06.2014 - 06.2015

Developmental Specialist

Children's Learning Connection
07.2012 - 09.2014

Bachelor of Arts - Psychology

California Baptist University

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Kelly Vander Feer