Kelly Vanderveer
Freehold,NJ
Summary
highly motivated, dedicated, and service-oriented professional seeking employment into the healthcare industry utilizing my problem-solving skills, extensive customer service expertise, and ability to excel in a fast-paced environment. Enthusiastic Front Desk Coordinator with 2 years of experience. Offering friendly, solution-oriented problem-solving and organizational skills. Cultivating office community of professionalism and functionality. Driven Front Desk Agent highly skilled in managing r telephone calls and patient inquiries. Poised and professional with total commitment to patient satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Flexible Front Desk Receptionist known for prioritizing patient care experience and supporting individual needs on personal level. Empathetic liaison between physician and doctor with focus on balancing patient concern with physician caseload. Multitalented, diplomatic communicator of broad-scale announcements to patients with confidence and sensitivity to unique impacts on community members. Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using EHR, EPIC, INTERIGITY for appointment scheduling system to manage over 680 patients weekly. Organized and accurate in managing patient flow. Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 2 years.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient care tech
Change of Heart Cardiology
Sea girt , Nj
2023.08 - Current
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Passionate about learning and committed to continual improvement.
- Skilled at working independently and collaboratively in a team environment.
Front Desk Receptionist
Del Negro eye associates
Neptune , Nj
2023.04 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Front Desk Coordinator
Shore Heart Group
Neptune , NJ
2021.02 - Current
- Answered phone calls and messages for 12-physician 5 medical facility, scheduling appointments and handling patient inquiries.
- Registered and verified patient records before triage with most up-to-date information.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Received and routed laboratory results to correct clinical staff members.
- Increased office productivity by transcribing over 20 daily meetings and appointments and implementing organizational systems for documents.
- Organized patient files and streamlined operations to improve efficiency.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Managed office bookkeeping with insurance billing and patient payments.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Managed financial documentations such as expense reports and invoices.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Accurately completed insurance and Medicaid billing and OASIS documentation for patient visits.
- Obtained payments from patients and scanned identification and insurance cards.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Completed clerical duties and tasks for clinic administration.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
- Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Enhanced office productivity by handling high volume of callers per day.
- Completed and filed financial documentation for accounting purposes.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Supported office staff and operational requirements with administrative tasks.
- Completed patient referrals to other medical specialists.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- EHR Systems and software
- Epic ( hospital discharges,labs, procedures,testing (stress,echo,catherization,TEE)
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Followed document protocols to safeguard confidentiality of patient records.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained energy and enthusiasm in fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Server
All Seasons Diner
Freehold , NJ
2016.07 - Current
- Greet customers and seat them according to their preferences
- Take orders and provide information about menu items; suggest menu items when requested
- Accurately and efficiently serve food and beverages
- Ensured that patrons enjoyed their meals and resolving any issues that arose
- Prepared checks that itemize and total meal costs and sales tax.
Medical Receptionist
Princeton Radiology
Princeton , NJ
2020.06 - 2021.02
- Answered phones, scheduled and confirmed patient appointments using EHR
- Greeted patients in a welcoming manner while following check-in procedures
- Accurately checked-out patients while taking payments in the form of co-pays, deductibles and co-insurance
- Performed authorizations and clarified all prescriptions were accurately written, if not requested correction from physician offices
- Worked in medical records having all documentation for patient copies
- Updated all HIPPA information for patients yearly.
Product Inspector
Excelsior Medical Corporation
Freehold , NJ
2016.12 - 2017.12
- Assured that saline solution injectors were particle free
- Accurately utilized field specific lighting fixtures to perform proper inspections
- Separated injectors with particles present and disposed of them following company procedures
Customer Service
Clover Computer Parts
, NJ
2015.12 - 2016.12
- Efficiently responded to customer questions and comments via email
- Received, prepared and processed orders of all computer and printer parts requested
- Performed quality assurance, packaging, labelling and shipping of parts .
Education
Bachelor of Science - Registered Nurse
Lincoln Technical Institute - Edison
Iselin, NJ11.2024
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Advantage Career Institute Medical and Dental School
5.2019
Skills
- Customer Service-Oriented
- Positive Attitude and Energetic
- Multi-Line Phone Systems
- Documentation and Reporting
- Data Entry and Database Software
- Records Management
- Delivery Coordination
- Research and Data Analysis
- Payment Processing
- Microsoft Office Suite
- Scheduling and Calendar Management
- Administrative Support
- Reliable and Punctual
- Courteous and Professional
- Positive Attitude
- Computer Proficiency
- Accounting and Billing Software
- Word Processing
- Equipment Troubleshooting
- CRM Software
- Billing and Invoicing
- Claims Handling
Certification
National Healthcareer Association (NHA):
Certified Medical Administrative Assistant (CMAA)
Certified Electronic Health Record Specialist (CEHRS)
Certified Billing and Coding Specialist (CBCS)
Timeline
Patient care tech
Change of Heart Cardiology
2023.08 - Current
Front Desk Receptionist
Del Negro eye associates
2023.04 - Current
Front Desk Coordinator
Shore Heart Group
2021.02 - Current
Medical Receptionist
Princeton Radiology
2020.06 - 2021.02
Product Inspector
Excelsior Medical Corporation
2016.12 - 2017.12
Server
All Seasons Diner
2016.07 - Current
Customer Service
Clover Computer Parts
2015.12 - 2016.12
Bachelor of Science - Registered Nurse
Lincoln Technical Institute - Edison
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Advantage Career Institute Medical and Dental School
National Healthcareer Association (NHA):
Certified Medical Administrative Assistant (CMAA)
Certified Electronic Health Record Specialist (CEHRS)
Certified Billing and Coding Specialist (CBCS)
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