Kelly Van Poppelen
Summary
Highly motivated and committed Medical Assistant with proven past history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
21
21
years of professional experience
Work History
Administrator
Self Employed
07.2008 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Entered and maintained departmental records in company database.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
Medical Receptionist & Medical Assistant
Memorial Medical Associates & Memorial Healthcare
01.2003 - 09.2008
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Organized paperwork such as charts and reports for office and patient needs.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Called and faxed pharmacies to submit prescriptions and refills.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Education
Associate of Applied Science - Medical Assistant
Davenport University, Lansing MI, US
Lansing, MI05.2005
Skills
- Customer Service
- Attention to Detail
- Recordkeeping and File Management
- Office Administration
- Medical terminology knowledge
- Patient Scheduling
- HIPAA Compliance
- Patient-focused care
- Reliable team player
- Electronic Medical Records
Timeline
Administrator
Self Employed
07.2008 - Current
Medical Receptionist & Medical Assistant
Memorial Medical Associates & Memorial Healthcare
01.2003 - 09.2008
Associate of Applied Science - Medical Assistant
Davenport University, Lansing MI, US