Hi, I’m
Kelly Van Wagenen
Operations Management
Los Angeles,CA
Summary
Dynamic operations and sales professional with over 7 years of experience in the home furnishings industry. Known for delivering results and ensuring timely execution of projects, driving team performance, and building strong client relationships, I’m eager to apply my skills to the real estate sector. With a proven track record of managing large-scale projects, enhancing operational efficiency, and achieving high-impact outcomes in client-centered settings, I am well-prepared to support agents and leadership as the Director of Office Operations at Keller Williams. As I complete my 135-hour pre-licensing education and work toward obtaining my California real estate license, I am enthusiastic about integrating my background in results-driven operations management with Keller Williams’ innovative systems and culture to contribute to a productive and supportive environment.
Overview
7
years of professional experience
1
Certification
Work History
GigaCloud Technology
Visual Merchandising Manager
11.2022 - 01.2024
Job overview
- Directed a comprehensive online marketplace, driving $600M+ annual GMV through strategic product optimization and cross-functional team collaboration.
- Streamlined communication and integration processes across major retail platforms, enhancing operational efficiency and ensuring timely project execution.
- Orchestrated 15+ large-scale product launches and marketing events annually, improving brand visibility and engagement across multiple channels.
- Developed and implemented strategies to improve product visibility and engagement, showcasing a results-oriented approach to achieving business goals.
Abbyson Living
Retail Sales Operations Manager
10.2021 - 11.2022
Job overview
- Oversaw the lifecycle of 20+ product lines, ensuring on-time delivery and nationwide rollout, resulting in a 20% increase in market share.
- Coordinated 11+ partner programs and designed strategic dashboards that improved reporting accuracy by 40% and operational transparency.
- Facilitated onboarding and training initiatives for 10+ new team members, contributing to effective agent integration and support.
- Cultivated strong relationships with 25+ vendors and clients, demonstrating skills in client relations and operational support.
The Shade Store
Account Executive
10.2019 - 04.2020
Job overview
- Led 40+ custom product projects from sales to installation, achieving $900k in sales within 4 months and exceeding revenue targets by 25%.
- Coordinated with stakeholders on project details and contributed to strategic meetings, reflecting proactive problem-solving and project management skills.
- Executed client communications and managed project timelines, achieving a 90% client satisfaction rate and ensuring all projects were completed on schedule.
ROOM & BOARD
Design & Sales Associate
05.2017 - 10.2019
Job overview
- Achieved top sales performance with $630,000 in annual sales and monthly written sales averaging $47,000, consistently ranking in the top 5% of sales associates.
- Utilized CRM systems and sales tools to manage customer interactions and maintain high levels of satisfaction.
- Leveraged client feedback to drive continuous improvement in sales processes, leading to a 15% increase in conversion rates and overall customer engagement.
Education
University of California, Irvine
Bachelor of Arts in Psychology & Social Behavior
06.2012
Skills
- Leadership
- Technology Proficiency
- G- Suite / Microsoft 365
- Sharepoint / Outlook
- Project & Operations Management
- Strategic Planning
- Communication
- Nurturing Relationships
- Business Development
- Contract Negotiation
Certification
National Society of Leadership & Success
Timeline
Visual Merchandising Manager
GigaCloud Technology
11.2022 - 01.2024
Retail Sales Operations Manager
Abbyson Living
10.2021 - 11.2022
Account Executive
The Shade Store
10.2019 - 04.2020
Design & Sales Associate
ROOM & BOARD
05.2017 - 10.2019
University of California, Irvine
Bachelor of Arts in Psychology & Social Behavior
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