Kelly Velez
Warrenton,OR
Summary
Dynamic professional with a robust background in customer interactions and service solutions, dedicated to enhancing customer satisfaction and loyalty. Expertise in conflict resolution, communication, and problem-solving fosters positive client experiences and drives results. A collaborative team player who adapts seamlessly to changing needs while consistently prioritizing efficient and empathetic service delivery. Recognized for reliability and a proactive approach in achieving customer and organizational objectives.
Overview
2026
2026
years of professional experience
Work History
Leasing Agent
Port Town Property Management
01.2025 - 10.2025
- Facilitated tenant screenings and lease negotiations to ensure compliance with company policies.
- Conducted property tours, effectively showcasing amenities and securing prospective tenants.
- Assisted in managing tenant inquiries and resolving issues promptly to maintain high satisfaction levels.
- Prepared lease agreements and documentation, guaranteeing accuracy and regulatory compliance.
- Developed marketing strategies to enhance property visibility and attract new tenants.
Guest Services Manager
Wyndham Destinations
01.2020 - 01.2024
- Oversaw daily operations, ensuring exceptional guest experiences and service quality.
- Trained and mentored staff in customer service protocols and best practices.
- Managed conflict resolution effectively, addressing guest concerns promptly and professionally.
- Analyzed guest feedback to identify areas for improvement in service delivery.
- Collaborated with cross-functional teams to streamline processes and improve operational efficiency.
- Facilitated regular training sessions to ensure staff remained updated on company policies and procedures.
Retail/Online Store Owner
Grass Market LLC
2015 - 2019
- Oversaw daily store operations, ensuring optimal inventory management and customer service standards.
- Developed and implemented marketing strategies to increase foot traffic and sales.
- Trained and mentored staff in customer interaction and product knowledge.
- Fostered a positive team environment focused on achieving performance goals and enhancing customer satisfaction.
- Managed financial reporting, budgeting, and forecasting for sustainable growth.
- Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
Bartender/Server
Bannockburn Inn
01.2013 - 01.2014
Order Coordinator
Ricoh USA
01.2012 - 01.2013
- Coordinated order processing to ensure timely fulfillment and delivery of customer requests.
- Collaborated with cross-functional teams to streamline the order management process and enhance operational efficiency.
- Leveraged strong organizational skills to manage multiple priorities simultaneously while meeting strict deadlines consistently.
Education
Associate of Arts - Theatre, Stage Management & Costume & Make up Design
Mesa Community College
Mesa, Arizona01-1999
Bachelor of Arts - Anthropology, European Historical Archeology
Arizona State University
Tempe, Arizona01-2013
Skills
- Extensive experience in diverse customer service roles
- Proficient in managing tasks within office operations
- Timely project execution
- Staff scheduling and management
- Skilled in data analysis and management
- Applies creative problem-solving to identify unique opportunities
- Efficient in mastering new software tools
- Effective communicator in various formats
- Organized work style
- Experience in logistics coordination
- Skilled in utilizing Microsoft Office and online communication tools
- Strong background in customer support
- Event planning expertise
- Skilled in brand development
- Travel experience in the US, Europe & Africa
Timeline
Leasing Agent
Port Town Property Management
01.2025 - 10.2025
Guest Services Manager
Wyndham Destinations
01.2020 - 01.2024
Bartender/Server
Bannockburn Inn
01.2013 - 01.2014
Order Coordinator
Ricoh USA
01.2012 - 01.2013
Retail/Online Store Owner
Grass Market LLC
2015 - 2019
Associate of Arts - Theatre, Stage Management & Costume & Make up Design
Mesa Community College
Bachelor of Arts - Anthropology, European Historical Archeology
Arizona State University