Kelly Verret
Lebanon,CT
Summary
As a confident, detail oriented, collabora1ve, and self mo1vated person who has a rich, diverse background I have an innate and professionally developed ability to iden1fy systemic pa=erns and work with others to troubleshoot the root sources of inefficiency while fostering movement towards solu1ons and growth. I seek to widen my horizons and translate my skills into the world of Informa1on Technology
Overview
26
26
years of professional experience
Work History
RN Professional
York Correctional Facility Via Cell Staff
08.2021 - Current
- Deliver high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity for a diverse and vulnerable population with a high incidence of a broad spectrum of mental and physical illnesses in a Correctional setting.
- Facilitate therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Provide didactic and clinical instructions to orient new nurses and potential student nurses to achieve training outcomes.
- Collaborate with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administer medications via oral, IV, and intramuscular injections and monitored responses.
- Interface with disjointed electronic database systems to identify root sources of complex systemic issues and patterns and to record evaluations, interventions and outcomes of care provided as a member of a multidisciplinary team.
Startup Founder
Www.everunfoldingself.com
01.2019 - Current
- Created and founded a service that offers Focusing oriented spiritual, life, and grief coaching, Professionally guided Focusing sessions, and offers training in the somatic active listening process called Inner Relationship Focusing.
- Defined company roles and responsibilities to establish and enhance processes.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Directed technological improvements, reducing waste and business bottlenecks.
- Formulated and executed strategic initiatives to improve product offerings.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Secured sufficient funds to cover business obligations by tracking expenses and budgeting accurately.
- Developed my own website using tools available to WordPress customers.
- Learned and utilize SEO Analytics Tools
- Mobilized a robust scheduling system
Outreach Associate
CRIS Radio-CRISKids For Schools
02.2018 - 11.2018
- Assisted in conducting needs assessments to identify key areas of service needs.
- Developed and maintained relationships with community organizations and agencies.
- Facilitated outreach activities to build community awareness.
- Facilitated communication between clients and other service providers.
- Developed and maintained accurate records of programs and services.
- Provided support to clients in navigating available resources.
- Participated in meetings with stakeholders to discuss program objectives and strategies.
- Developed and implemented programs to engage and empower underserved populations.
Nurse Consultant
DDNCS
07.2017 - 10.2017
- Reviewed and oversaw the quality of medical care and equipment provided to group home residents in 11 group homes.
- Communicated and collaborated with the families and legally responsible parties for each residence
- Trained and certified non licensed staff at group homes
- Reported to state agency and case managers on the medical status and care given to residents of group homes in multidisciplinary meetings.
Pastoral Associate (Practicum)
Church Of The Holy Family
01.2011 - 01.2012
- Acted in collaboration with the Pastor in leadership of
- Member of the Parish Council Board
- Led the liturgical committee and reported its activities and goals to the Parish Council and Pastor.
- Designed and produced liturgical services in religious ceremonies and events.
- Created and led a mini retreat
- Developed a curriculum for the 2 year Confirmation program
- Developed and facilitated in-services to train catechetical teachers
- Taught children in catechesis from 1st grade to 8th grade.
- Provided collaborative leadership in the yoking of two parish communities
- Invited and coordinated speakers for adult education opportunities
- Participated within a collaborative team of ecumenical leaders for outreach to underprivileged people in the community.
Substitute School Nurse
Oak Grove Montessori School
09.2008 - 05.2010
- Delivered high level of quality of medical care to children from ages 3 to 13 in a school setting
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Recorded details regarding therapies to keep patient charts updated.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Educated family members and caregivers on patient care instructions.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
Utilization Review RN to CORE Systems Service Desk
AetnaUSHealthcare
09.1997 - 04.2002
- Performed prior authorization review of services requiring notification.
- Evaluated medical guidelines and benefit coverage to determine appropriateness of services.
- Submitted cases for criteria failures and helped facilitate resolutions and approvals.
- Obtained authorizations from multiple insurance carriers for various levels of care.
- Played an instrumental role within the company's efforts to develop and transition from a disparate, complex archaic system to the modern centralized platform TUMS.
- As a lead liaison between the doctors and nurses and the IT developers. I Interfaced with senior business leadership and IT leadership, translating customer needs into the language of IT to facilitate the developer's abilities to meet the customer's needs.
- I participated in business and IT planning and evaluation meetings, providing detailed reports on the transition to TUMS.
- I was one of the leads in creating the technical documentation and computer operation handbooks (COHs) for the help desk to leverage during troubleshooting activities.
- I participated in the creation of knowledge articles (KAs) for the service desk to leverage as part of the process to triage and correct problems in the TUMS system.
- At the service desk I identified patterns of complex computer system disruptions, managing and triaging customer tickets, researching root causes in the system via protocols, and recognizing patterns indicating impending system failures.
- I analyzed events from disparate systems to find commonalities of problems resulting proactive measures to avoid service disruption.
- When fixes required skills above my level, I presented timely, detailed accounts of my findings along with suggestions for possible solutions to the IT project managers and developers as appropriate.
- played a lead role as a part of a team performing event management.
- I taught nurses how to set up their systems, gain access, and use the TUMs system.
Education
Masters of Divinity - Professional Theology And MInistry
Boston College School of Theology And Ministry
Brighton, MA05.2015
Bachelor of Arts - English Literature
University of Connecticut
Storrs, CT05.1994
Registered Nurse Diploma - Professional Registered Nurse
St. Francis Hospital School of Nursing
Hartford, CT05.1990
Skills
Collaborative leadership
Strong written and verbal communication
Strong organizational and analytical Skills
Technical customer support
Expert user of Excel, Word, Power Point and MS Teams
Expert user of Sharepoint, One Drive, and Service Now
Troubleshooting and event management expertise
Creation of reports for senior leadership
Creation of COHs (Computer Operator's Manuals)
Creation of KAs (Knowledge Articles)
Staff development and training
Building robust, harmonious communities over shared goals
References
Work References:
Amy Caturano, RN CHN
York Correctional Institution
201 W Main Street
Niantic, CT
amy.caturano@ct.gov
1860.451,3066
Keith Keesy
Client Development Manager-Cell Staff
1715 N Westshore Blvd Suite 525, Tampa FL 33607
k.keesy@cellstaff.com
1813.867.7197
Laura Mangs RN CHN
York Correctional Institution
laura.mangs@ct.gov
W: 1860.451.3075
C: 1860.575.5143
Timeline
RN Professional
York Correctional Facility Via Cell Staff
08.2021 - Current
Startup Founder
Www.everunfoldingself.com
01.2019 - Current
Outreach Associate
CRIS Radio-CRISKids For Schools
02.2018 - 11.2018
Nurse Consultant
DDNCS
07.2017 - 10.2017
Pastoral Associate (Practicum)
Church Of The Holy Family
01.2011 - 01.2012
Substitute School Nurse
Oak Grove Montessori School
09.2008 - 05.2010
Utilization Review RN to CORE Systems Service Desk
AetnaUSHealthcare
09.1997 - 04.2002
Masters of Divinity - Professional Theology And MInistry
Boston College School of Theology And Ministry
Bachelor of Arts - English Literature
University of Connecticut
Registered Nurse Diploma - Professional Registered Nurse
St. Francis Hospital School of Nursing
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