Kelly Vest

* Trains all new Store Managers,Customers Experience Managers & Merch Managers within district.

* Supports the execution of new company initiatives ,rollouts at a district & regional level.

*Advocates for the company purpose

* Responsible for Operational Execution & total store follow up

* Drives Customer experience and sales goal

*Responsible for managing and executing overall store standards to be consistent with Brand Standards.

* Continually recruits,hires,trains and retains associates & managers, identifying internal associate talent and providing opportunities for career paths.

*Drives overall profitability for store focusing on total store sales & expense control

*Responsible for ensuring the proper execution of all cash handling policies, including opening & closing procedure; daily paperwork;and bank deposits

*Ensure compliance with Standard Operating Procedures ( SOP)

* Review all corporate communications & prioritizes/planning accordingly

* Enter associate, management into Kronos and approve

*Ensure weekly, monthly and annually payroll budgets are managed to plan

* Authorizes register functions including post voids,returns 7 associate discounts

* Ensures Market plan & other merchandise directives are

executed

*Ensures the execution of company data integrity & physical inventory

*oversees successful receiving & stocking procedures are properly followed & maintained.

* holds all associates accountable for their job responsibilities

*Performs store maintenance including but not limited to garbage,sweeping cleaning bathrooms, maintaining stock room

• Served food and beverages promptly with focused attention to customer needs.
• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Bussed and reset tables to keep dining room and work areas clean.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.