Kelly Vest

Analyzed workflow patterns, identified bottlenecks and recommended strategic solutions

• Developed team member skills for 21 underwriters through targeted coaching sessions which resulted in improved individual performances
• Increased customer satisfaction rating s by closely monitoring service quality standards and promptly addressing any issues
• Evaluated team member performances during regular reviews, offered praise for achievements, and identified areas requiring further development

• Prepared training materials and handled training of 12 new associates on all lines of commercial insurance
• Set up training schedules for online training through Webex for several states
• Reviewed work of new associates for accuracy

• Prepared performance reviews and monthly production reports for 9 associates
• Worked to resolve billing issues and questions from policyholders and agents
• Coordinated underwriter responsibilities and monitored progress
• Conducted monthly meetings with underwriters and marketing representatives

• Prepared daily materials for use in training new underwriters
• Set up the training schedules for each underwriter
• Reviewed work of associates for accuracy

• Implemented underwriting decisions based on company philosophy and guidelines
• Effectively communicated with clients and agencies while building relationships
• Received Underwriting Specialist promotion June 2011

Managed day-to-day operations including 20+ daily phone calls, personal lines coverage evaluation, and issuing policies.

• Coordinated and processed ratings for PCs, scheduling repairs and maintenance with the IT team.
• Installed software across 20 computers, ensuring up-to-date rating system software.
• Completing endorsements both electronically and manually.
• Processed rating on endorsements, renewals, new business, and billing daily.
• Customer service phones.