Kelly Villegas
Ripon,CA
Summary
Led quality improvement projects and operational support in dynamic environments. Fostered strong organizational and technical capabilities among team members. Championed superior customer service standards while engaging with stakeholders at all levels.
Overview
25
25
years of professional experience
Work History
Consultant, Practice Operations (Temp)
Habitat Health
05.2025 - 08.2025
- Developed operational internal audit tools: Physical environment, SDR audit, care coordination, care plan, service rendering, and day center attendance monthly audits
- Referral Coordinator Competencies: Reminder call standard scripts
- Tool Creation: Postmortem checklist, meal tracker workflow, IDT documentation standards and smartphrases for Epic templates
- CMC workflow
- Support with post Epic-go live audits: Service profile reconciliation/auditing
- Created day center attendance tracker and analyze data to gain insight
- Created care plan job aids for IDT disciplines
- Researched and identified onsite and home delivery meal vendor for Habitat Health
Quality Operations Coordinator
WelbeHealth
03.2021 - 04.2025
- Auditing: Patient charts, universes, service determination requests, grievances, appeals, medical records, and personnel.
- Data Reporting: Facilitated Interdisciplinary Team (IDT) data reporting to support nurse compliance with care standards and key performance initiatives (KPIs). Ensure that nurses within the organization comply with care standards and quality key performance indicators. Report care plan metrics and/or documentation to CMS (Center for Medicare & Medicaid Services) and HPMS (Health Plan Management System). Coordinate logistics of meetings. Lead liaison for Participant Advisory Committee Meeting, Safety Officer in coordination with the QI Specialist and Center Director, lead root cause analysis RCAs)in determining prevention strategies for related incidents such as falls and abuse. Regular update of QI incident and service determination request (SDR) logs. Completion of the Preceptor Program for training skills.
Performance Improvement Coordinator
Sutter Medical Foundation
12.2016 - 11.2020
- Support Lean Consultants/Kaizen Workshops: coordinate meetings and Kaizen improvement process workshops, prepare participant packets for workshops, complete time observations and data gathering, maintain pillar metrics, prepare Lean tools (Daily Engagement System (DEJS & 5S Training), organize and facilitate DES simulations, lead DES area workshops, prepare presentations for quality, affordability, clinician satisfaction, and safety report outs, and coordinate Lean Contribution to Business Results.
- COVID Support: Assess that clinic waiting rooms are in compliance with safety guidelines and procedures, preparation and distribution of Physician i-pads, and temp screening..
- Billing: manage catering, track and maintain team expenses, reconcile invoices; reimbursement expenses.
Performance Improvement Coordinator
Memorial Medical Center
10.2013 - 12.2016
- Support Lean Consultants/Kaizen Workshops: coordinate meetings and Kaizen improvement process events, prepare participant packets for workshops, complete time observations and data gathering, maintain pillar metrics and update in control room, prepare Lean tools (flows, SIPOC, 8 wastes and 5s) and prepare presentations for report out.
- Lean/Improvement Process Education Program: Oversee Lean education program, prepare learning tools and education packets, track Lean Leader training, schedule meetings and CRs, organize and notify facilitators of New Hire Orientation (NHO) Lean portion, present NHO and act as liaison with other offices.
- Billing: manage catering, reconcile invoices, reimbursement expenses.
Administrative Assistant
English Oaks Skilled Nursing & Rehab Facility
01.2011 - 08.2011
- Supported the administrator, assisted with discharge planning of rehab patients, documented dc summaries, assisted with general accounting, managed leave of absence procedures, quality improvement processes, minutes, and coordinated Newsletter.
Administrative Assistant
Cardima, Inc.
03.2000 - 01.2003
- Answer multi-line telephones, scheduled appointments, maintained files, arranged and organized project meetings, performed data input and researched information.
Education
Masters in Health Administration - Informatics
University of Phoenix Online
BA - Cross-Cultural Education/ESL/Spanish
Western WA University
Bellingham, WAAA Degree - undefined
Wenatchee
Wenatchee, WASkills
- Assisted teams in achieving project goals through effective leadership and organizational skills Supported communication efforts by drafting correspondence, meeting notes, and reports Contributed to problem-solving initiatives and maintained composure in stressful situations
- Directed project management efforts by planning, organizing, and executing initiatives to achieve specific objectives
- Assisted teams in applying process improvement methodologies including lean principles, PDSA cycles, A3 thinking, and waste reduction techniques Supported daily problem-solving initiatives on the frontline through 5S practices and standard work documentation Collaborated on process mapping activities using SIPOC and value stream mapping tools
- Assisted in processing grievances and appeals through thorough investigations Supported resolution efforts by collaborating with relevant stakeholders Maintained ongoing communication to ensure sustained compliance and satisfaction
- Conducted audits to ensure compliance with federal regulations and uphold quality standards in patient care
- Assisted in analyzing and interpreting data from EMRs, patient surveys, and claims data Supported extraction of patterns and trends from data
Languages
Spanish
Professional Working
Leadership
As a Quality Improvement Coordinator, I lead Root Cause Analysis to address gaps and find prevention strategies, I investigate and lead Grievance meetings with proposal resolutions. I am the liaison for our Participant Advisory Committee, and the Safety Officer for the Sierra site, coordinating CPR/FA and BLS training. As an Education Coordinator, I was the point person in organizing and tracking multiple cohorts in the Valley North and South areas, led Daily Engagement System workshops in healthcare centers, led the Moms Club Relay for Life, and coordinated logistics for the jog-a-thon at my girl's school.
Work Preference
Work Type
Full TimeContract WorkLocation Preference
On-SiteRemoteHybridTimeline
Consultant, Practice Operations (Temp)
Habitat Health
05.2025 - 08.2025
Quality Operations Coordinator
WelbeHealth
03.2021 - 04.2025
Performance Improvement Coordinator
Sutter Medical Foundation
12.2016 - 11.2020
Performance Improvement Coordinator
Memorial Medical Center
10.2013 - 12.2016
Administrative Assistant
English Oaks Skilled Nursing & Rehab Facility
01.2011 - 08.2011
Administrative Assistant
Cardima, Inc.
03.2000 - 01.2003
Masters in Health Administration - Informatics
University of Phoenix Online
BA - Cross-Cultural Education/ESL/Spanish
Western WA University
AA Degree - undefined
Wenatchee