Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly Vittorio

Shinnston

Summary

Dedicated employee with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.

Overview

15
15
years of professional experience

Work History

Administrative Assistant

Blue Ridge Risk Partners
11.2022 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Assist with payments - direct and agency,
  • Daily deposits
  • Manage daily mail / unrouted attachments
  • Adhoc assignments from various agents and department - COIs, Binders
  • Monitor admin inbox and manage e-mails appropriately
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Maintained inventory of office supplies and placed orders.

Customer Service Specialist

KAR Global
03.2017 - 08.2022
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Helped customers open accounts, make deposits, update information and carry out range of routine actions.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Organized client contracts, records and reports to strengthen traceability.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Exceeded company productivity standards on consistent basis.

Flight Attendant Manager

Delta Air Lines, Inc
03.2011 - 03.2017
  • Built positive relationships with leaders and flight attendants to maintain workforce engagement, commitment, and flexibility.
  • Responsible for performance based management of large teams on all KPIs such as safety, reliability, customer service, finances through actions including recognition, coaching, and verbal/written conversations when appropriate.
  • Participated in leader flying programs to ensure all KPIs are met.
  • Led and maintained several programs/pillars such as customer service, charter, conflict resolution, onboarding/training new leaders, support staff supervisor.
  • Served as liaison for other areas of operation including flight ops, customer service, and maintenance to ensure smooth daily operations.

Education

High School Diploma -

Lincoln High School
Shinnston, WV
06.1985

Skills

  • Word, Excel, Outlook, Efficient and Detail-Oriented PowerPoint, Access Customer Service Accounting and Finance 10 years Verbal and Written Communication Customer Account Management Data Entry Onboarding 10 years Multitasking and Prioritization Creative Problem Solving Conflict Mediation Report Creation Calm and Professional Under Pressure
  • Recruiting
  • Conflict Management
  • Clerical Experience
  • Office Management 10 years CRM Software Microsoft applications

Timeline

Administrative Assistant

Blue Ridge Risk Partners
11.2022 - Current

Customer Service Specialist

KAR Global
03.2017 - 08.2022

Flight Attendant Manager

Delta Air Lines, Inc
03.2011 - 03.2017

High School Diploma -

Lincoln High School

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