Kelly Vitzthum

• Introduced new methods, practices, and systems to reduce turnaround time.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Interacted well with customers to build connections and nurture relationships.

• Evaluated accuracy and quality of data entered into agency management system.
• Collaborated with claims department and industry anti-fraud organizations to resolve claims.
• Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
• Maintained strong knowledge of basic medical terminology to better understand services and procedures.

• Closed out cash register and prepared cashier report at close of business.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
• Followed strict recipes and drink measurements to minimize product used.
• Served high customer volumes during special events, nights, and weekends.

• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Performed basic daily bookkeeping tasks.
• Maintained cleanliness and organization of front desk area.
• Schedule and execute events and birthday parties, being main person for set up, day of management and clean up

• Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
• Maintained clean, organized workspace according to operational standards.
• Handled cash and processed payments, sorting bills, and maintaining records of transactions.
• Monitored inventory and notified management of deficiencies or shortages.
• Prepped food items for later use to save staff time during busy hours.
• Consistently provided friendly service to promote better customer engagement.

· Courteously greeted customers and efficiently processed food orders within a busy, fast paced restaurant environment

· Operated cash registers and processed credit card transactions

· Balanced register drawers at the end of each shift

· Attentively checked for food appearance, temperature and portion size