Kelly Vonhoupe
Reynoldsburg
Summary
Results-driven administrative manager with expertise in workflow optimization and policy enforcement. Proven ability to enhance client relationships while ensuring compliance and operational efficiency.
Overview
23
23
years of professional experience
Work History
Administrative Manager
Anthos Services
Columbus
04.2017 - 12.2024
- Streamlined daily office operations to optimize workflow efficiency.
- Developed and enforced office policies to ensure compliance with company standards.
- Oversaw payroll processing, including timekeeping data entry and benefits administration.
- Automated accounts payable and receivable processes to enhance operational efficiency.
- Created and maintained comprehensive filing systems for employee records and financial documents.
- Liaised with customers, addressing inquiries and managing billing questions to deliver exceptional service.
Director of Financial Aid
Dudley Beauty College
Washington
04.2002 - 10.2016
- Oversaw financial aid operations, ensuring compliance with federal regulations.
- Developed and implemented financial aid policies to support student enrollment and success.
- Managed student financial aid applications, streamlining verification processes for efficiency.
- Collaborated with academic departments to align funding strategies with educational objectives.
- Guided students on financial aid options and application procedures for optimal outcomes.
- Reviewed and updated institutional scholarships to effectively meet evolving student needs.
- Established relationships with external organizations to maintain compliance with funding policies.
- Coordinated audits by internal and external auditors to ensure operational integrity.
Office Manager/Funeral Director's Assistant
Bianchi Funeral Service
Washington
11.2001 - 08.2013
- Coordinated efficient scheduling for staff and funeral services.
- Maintained accurate client records and files.
- Assisted families with paperwork and service arrangements.
- Managed office inventory and ordered supplies.
- Tracked invoices and payments for accounts receivable and payable.
- Oversaw front desk operations, greeting visitors and directing inquiries.
- Resolved customer inquiries promptly, fostering positive client relationships.
- Completed necessary legal documentation accurately and efficiently.
Education
Bachelor of Arts -
University of Phoenix
Tempe, AZ12-2026
Skills
- Office management and administration
- Financial aid processes
- Customer service excellence
- Project coordination
- Policy formulation
- Workflow efficiency
Affiliations
Volunteer,X-Clusive Empowerment Network
Timeline
Administrative Manager
Anthos Services
04.2017 - 12.2024
Director of Financial Aid
Dudley Beauty College
04.2002 - 10.2016
Office Manager/Funeral Director's Assistant
Bianchi Funeral Service
11.2001 - 08.2013
Bachelor of Arts -
University of Phoenix