Accomplished Deputy Director at Centers for Medicare & Medicaid Services, adept in policy analysis and fostering stakeholder engagement. Spearheaded cross-functional teams to innovate policy strategies, enhancing regulatory compliance. Proven track record in staff development and recruitment, achieving significant organizational objectives.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Deputy Director
Centers for Medicare & Medicaid Services
Baltimore, MD
10.2012 - Current
Directed staff in the accomplishment of organizational objectives.
Researched and analyzed current and proposed policies to evaluate their potential impact on stakeholders.
Coordinated cross-functional teams to develop new strategies for implementing policy initiatives.
Consulted with external organizations such as advocacy groups, trade associations, and other governmental agencies about proposed legislation or regulations impacting their interests.
Handled modification and updating of policies.
Collaborated with legal counsels in drafting legislative language for bills or regulatory documents related to specific policies under review.
Developed policy briefs on key issues for government decision-makers.
Recruited, trained, supervised, evaluated and mentored staff members.
Delegated work to staff, setting priorities and goals.
Collaborated with staff members across departments to ensure effective implementation of policies.
Represented the organization at meetings with government officials, industry representatives, and other stakeholders on policy matters.
Case Management Supervisor
CareFirst BCBS
Baltimore, Maryland
01.2009 - 10.2012
Demonstrated expertise in creating accountable teams which closely followed corporate healthcare strategies.
Advocated on behalf of clients to secure necessary services and support.
Handled administrative procedures to meet objectives set by boards of directors or senior management.
Worked with management to optimize every aspect of patient care from clinical and administrative perspectives.
Conducted initial assessments to determine client eligibility for programs and services.
Developed and maintained relationships with external stakeholders to ensure successful case management outcomes.
Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
Participated in regular team meetings and in-house training sessions to boost group effectiveness.
Assisted individuals with eligibility for available benefits.
Managed the daily operations of the case management department including developing policies and procedures.
Home Health/Hospice Case Manager
Diversified Health Services
Baltimore, Maryland
07.1997 - 12.2001
Determined eligibility requirements for Home Health Services based on Medicare and Medicaid guidelines.
Performed clinical assessments of patients' physical status including vital signs, pain levels and medication management.
Actively participated in Quality Assurance activities by providing feedback on service delivery processes.
Provided emotional support and counseling to family members regarding their loved one's care plan.
Conducted home visits on a regular basis to assess the safety and well-being of clients receiving home health services.
Provided education to patients regarding their conditions and treatments.
Contributed expertise toward developing new policies related to Home Health Case Management practices.
Collaborated closely with physicians and other healthcare providers to coordinate comprehensive patient care.
Coordinated with interdisciplinary team members to ensure quality care for all patients.
Education
Master of Science - Nursing Leadership And Management
Stevenson University
Stevenson, MD
05-2014
Bachelor of Science - Nursing
Johns Hopkins University
Baltimore, MD
07-1995
Skills
Policy analysis
Change management
Regulatory compliance
Recruitment and hiring
Stakeholder engagement
Staff development
Accomplishments
Director's Awards for outstanding achievement in meeting policy goals for Medicare Home Health and Hospice benefits and for developing and implementing a new patient-centered payment model for home health
Executed Major Projects Awards for implementing home health and hospice payment reform, new policies for a home health case-mix system, and home infusion therapy services and benefits under Medicare
Received multiple Focusing on Results Awards for creating service flexibilities and executing waivers during the COVID-19 public health emergency
Administrator's Achievement Award for excellence in innovation and collaboration in developing and implementing payment policies for COVID-19 vaccines and monoclonal antibody treatments
Value-Based Insurance Design Model - Received Program Impact Award
Certification
Certified Case Manager (CCM), 2010
Certified Hospice and Palliative Care Nurse (CHPN), 2012
Certified Coding Associate (CCA), 2015
Timeline
Deputy Director
Centers for Medicare & Medicaid Services
10.2012 - Current
Case Management Supervisor
CareFirst BCBS
01.2009 - 10.2012
Home Health/Hospice Case Manager
Diversified Health Services
07.1997 - 12.2001
Master of Science - Nursing Leadership And Management