Summary
Overview
Work History
Education
Skills
Timeline
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KELLY VOSS

KELLY VOSS

Leader In Integrated Facilities Management, Supply Chain Operations, And Performance Management
Puyallup,WA

Summary

Strong leader, problem-solver and collaborative leader with exceptional background in integration facilities management, performance management, and supply chain operations. Proven success building and motivating program teams to meet program goals. Demonstrated leadership in systems implementation, program execution and process improvement engagements. Dedicated to operational excellence, streamlining operations to decrease waste and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

9
9
years of professional experience
2
2
years of post-secondary education

Work History

Sr Program Manager

Nordstrom
Seattle, WA
12.2021 - Current
  • Delivery of integrated, sequenced multi-million-dollar, 5 year strategic roadmap; focused deliverables to increase speed to customer by 2 days and reduce process handling and employee waste and deliver cost savings to overall supply chain network.
  • Consistently drives operational improvements focusing on meeting KPIs/OKRs for productivity, accountability framework, and process engineering rates.
  • Tracked and reported program results to customers and stakeholders to facilitate change management activities.
  • Own governance of deployment standards, operational procedures, and playbooks to drive transformation, optimization, and enhance process modernization through measurable KPIs.
  • Act as extension of site leadership by owning cadence and rhythm of business updates through quarterly and monthly business reviews to C-suite and Board of Directors.
  • Devised tools and benchmarks to improve operational performance and monitor production
  • Successfully managed budgets and allocated resources to maximize productivity and profitability

Facilities Program Manager

Soft Services, Nordstrom
Seattle, WA
12.2020 - 12.2021
  • Program ownership of three-year $105M janitorial services contract; responsible for financial performance of full scope of soft services against budget and incurred costs by procurement of consumables and contracted services
  • Responsible for performance management of all Janitorial, Pest, Landscaping, Waste Management, and Exterior services (either contracted or self-delivered)
  • Created third party onboarding and performance management program to achieve contractual obligations for all soft services vendors.
  • Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
  • Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.

Director - Launch and Deployment

JLL - Amazon
Seattle, WA
10.2019 - 12.2020
  • Led high performing team of program managers, planners/schedulers, and quality engineers to achieve daily and long-term operational business goals for client
  • Owned new business onboarding development and decommissioning program; primarily focused on integrated deployment planning for supply chain locations ranging from 1M sq ft. fulfillment centers to delivery centers.
  • Built successful client relationship by executing new business launch and deployment playbook focused around design, process, MHE equipment reliability and quality standards for both soft and hard service integrations. Relationship focused on identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company achieve new business awards.
  • Owned execution of strategic learning/educational initiatives for reliability, maintenance and engineering team members for all new deployment sites. Supported curriculum design, execution of learning strategies, scoping and designing of learning contents.
  • Collaborated with client, leadership, and third-party partners to develop executable standardized greenfield deployment playbook for operations.
  • Championed innovation program across account identifying initiatives to increase operational excellence for account and client.
  • Developed continuous improvement project opportunities that maximized improvements to CSAT and management fee outperform bonus KPIs.

Sr Program Manager - Onboarding , L&D

JLL, Amazon
Seattle, WA
09.2018 - 10.2019
  • Championed account onboarding program for all new hires. Average yoy growth was approximately 250-500 technicians and central team members
  • Developed ground breaking in-house technical training program that focused on job training for Material Handling technicians, Robotics, Electrical Controls, CMMS, Planning/scheduling, and Quality Asset technical assessors.
  • Use qualitative and quantitative data as source of feedback to drive on-boarding strategy; translates business performance gaps into meaningful solutions.
  • Designed, created, implemented and managed learning programs and initiatives that effectively upskill our maintenance field and central team customers.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Facilitated both in person and virtual orientation classes by leveraging facilitation skills to lead effective and engaging learning experiences for new hires, employees and managers.
  • Responsible for all high volume recruiting for new business awards; forge successful relationships with technical colleges, military agencies, workforce centers and rebranded our internal job seekers portal to promote career growth and employee retention.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Provided effective performance reporting for all on-boarding programs and activities via monthly metrics reporting.

Performance Manager

JLL - Amazon
Seattle, WA
10.2017 - 10.2018
  • Developed and owned reporting of management fee account scorecard derived from raw company data to track improvements in organizational efficiency associated to contracted scope of work
  • Used Six Sigma methodologies and tools, including SIPOC and DMAIC process to initiate and lead problem-solving efforts
  • Created standard work instructions for assembly and material handling to improve workflow and productivity to reduce building downtime
  • Drove rhythm of business associated to all WBR, MBR, and Quarterly Business reviews with client and internal leadership team
  • Developed, tracked and analyzed variance of key performance measurements.
  • Led Kaizen event focused on onboarding and deployment operational improvements based on tracking and analysis of HR and Learning Management Systems data
  • Tracked, analyzed and executed quality and continuous improvement initiatives to hold departments accountable for performance.
  • Restructured standard operating procedures, playbooks, and templates through coordination with account leadership to create and execute projects to client expectations.

Associate Program Manager

JLL - T Mobile
Snoqualmie, WA
07.2014 - 10.2018
  • Owned office branding strategy and executing for data centers
  • Refreshed all North American locations to standard interior design occupancy planning layout, branding, and office furniture standards.
  • Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets
  • Met with project stakeholders on regular basis to assess progress and make adjustments.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts
  • Built successful project plans covering objectives, resources and staffing to meet schedules.

Education

Bachelor of Arts - Applied Leadership

Grand Canyon University
Online - Phoenix
06.2021 - Current

Skills

Implementation and Deployment Planning

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Timeline

Sr Program Manager

Nordstrom
12.2021 - Current

Bachelor of Arts - Applied Leadership

Grand Canyon University
06.2021 - Current

Facilities Program Manager

Soft Services, Nordstrom
12.2020 - 12.2021

Director - Launch and Deployment

JLL - Amazon
10.2019 - 12.2020

Sr Program Manager - Onboarding , L&D

JLL, Amazon
09.2018 - 10.2019

Performance Manager

JLL - Amazon
10.2017 - 10.2018

Associate Program Manager

JLL - T Mobile
07.2014 - 10.2018

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KELLY VOSSLeader In Integrated Facilities Management, Supply Chain Operations, And Performance Management