Kelly Wacaster
Oroville,CA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bond Coordinator
Aladdin Bail Bonds
2024.05 - Current
- Coordinated the processing of bail bonds, including paperwork, payments, and follow-ups, ensuring accuracy and compliance with legal requirements.
- Provided clients with information regarding the bail process, financial obligations, and court dates, offering support and guidance throughout the process.
- Kept meticulous records of all transactions, including bail amounts, client information, and case statuses, ensuring up-to-date and accurate documentation.
- Performed risk assessments for clients seeking bail, evaluating financial stability and potential flight risk to make informed decisions on bond issuance.
- Managed the collection of bail premiums and fees, processing payments through various methods.
- Answered and completed at least 50+ calls per day.
- Ensured adherence to local, state, and federal regulations governing bail bonds, including compliance with licensing requirements and legal documentation.
Promotions Assistant
Gold Country Casino
2022.12 - 2024.05
- Kept project creative materials and important paperwork well-organized to avoid delays or errors.
- Worked independently to troubleshoot and resolve day-of issues to keep promotions moving smoothly.
- Solicited prizes for contests and maintained inventory for future promotions.
- Represented clients at events with upbeat, outgoing and friendly persona.
- Organized contests to excite potential consumers and build interest in new product offerings.
- Collaborated with marketing staff to plan campaigns.
- Collected performance data on each promotion to better plan future events.
Online Personal Shopper
Walmart
2022.03 - 2022.12
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Server
The Cow Cafe
2021.07 - 2022.03
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Served food and beverages promptly with focused attention to customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Medication Technician
Pacifica Senior Living
2021.02 - 2021.07
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Reviewed patient progress to document effects of any prescribed medication.
- Monitored medication storage area to maintain medication security and control.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
Server
Papacitos Restaurant
2020.09 - 2021.06
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Pharmacy Clerk
CVS Pharmacy
2019.08 - 2020.04
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Established and maintained patient profiles, updating organizational database with current information.
- Counted and labeled prescriptions with correct item and quantity.
- Confirmed customer information and insurance eligibility for prescriptions.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Stocked shelves with medications and other pharmacy items for consistent availability.
- Verified prescription information prior to entry in pharmacy computer system.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
Server
Gold City Grill
2018.10 - 2019.08
- Bussed and reset tables to keep dining room and work areas clean.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Patient Access Representative
Oroville Hospital
2017.06 - 2018.10
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Responded to inquiries by directing calls to appropriate personnel.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
Education
High School Diploma -
Gridley High School
Gridley, CA06.2014
Skills
- Appointment Scheduling
- Account updating
- Information Security
- Data Entry
- Creative Direction
- Coordinating events
- Supply Restocking
- Food Delivery
- Guest Engagement
- Registration and Admissions
- Microsoft Systems & 10 Key
- Quality Assurance
Certification
- CA Dept of Insurance Licensed Bail Bond Agent - June 2024- Current
Timeline
Bond Coordinator
Aladdin Bail Bonds
2024.05 - Current
Promotions Assistant
Gold Country Casino
2022.12 - 2024.05
Online Personal Shopper
Walmart
2022.03 - 2022.12
Server
The Cow Cafe
2021.07 - 2022.03
Medication Technician
Pacifica Senior Living
2021.02 - 2021.07
Server
Papacitos Restaurant
2020.09 - 2021.06
Pharmacy Clerk
CVS Pharmacy
2019.08 - 2020.04
Server
Gold City Grill
2018.10 - 2019.08
Patient Access Representative
Oroville Hospital
2017.06 - 2018.10
High School Diploma -
Gridley High School
- CA Dept of Insurance Licensed Bail Bond Agent - June 2024- Current
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