Kelly Waddell
Wyandotte
Summary
Dynamic Customer Care Representative with proven expertise in customer service and problem resolution honed at BASF. Excelled in managing high call volumes and enhancing customer satisfaction through effective communication and swift issue resolution. Skilled in data entry and relationship building, consistently achieving high customer service ratings.
Overview
12
12
years of professional experience
Work History
Customer Care Representative
BASF
10.2023 - 01.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Lead Traffic Desk Coordinator
GXO
12.2012 - 10.2023
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
Education
Developmental Psychology
Henry Ford Community College
Dearborn, MISkills
- Customer service
- Inbound customer service
- Data entry
- Call center experience
- Complaint handling
- Problem resolution
- Relationship building
- Order processing
Timeline
Customer Care Representative
BASF
10.2023 - 01.2025
Lead Traffic Desk Coordinator
GXO
12.2012 - 10.2023
Developmental Psychology
Henry Ford Community College
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