Kelly Waddle
Highbridge ,WI
Summary
Merchandise manager with years of experience looking to leverage my knowledge and experience into a role as a program coordinator
Overview
15
15
years of professional experience
Work History
Sales Associate
Outdoor Ventures
Hayward, WI
09.2011 - 05.2018
- Recommend, select and help locate or obtain merchandise on customer needs and desires
- Provide positive first impressions to welcome existing, new and potential customers
- Ticket, arrange and display merchandise to promote sales
- Maintain records related to sales, receive and process cash or credit payment
- Reviewed purchase orders for accuracy
- Maintained merchandise levels both on the sales floor and in the system
Assistant Concert Merchandise Manager
Levy Corporation
St. Paul, MN
05.2009 - 05.2010
- Faculae consumer product coordination pre-show, show time and post-show for concerts at Xcel Energy Center
- Responsible for transferring inventory between merchandise stands based on sales and ordering additional product for needs outlook
- Deciding individual stands beginning inventory levels based on location and past sales
- Responsible for setting up the event in Quest, the company computer database, and balancing each individual stands inventory at the end of an event
- Confirming the stands are set up to the tour managers requirements and/or plan-o-grams
- Set up point of sale registers and confirm the credit card functions are working properly
- Confirming individual stands beginning and ending inventory with the stand manager
Arena Tour Event Manager
Feld Entertainment Incorporation
12.2009 - 03.2010
- Travel to live events and oversee all areas of food and merchandise set up and operations
- Responsible for inventory and show settlement with venue
- Work with executive operations department team members for coordinating stand placements
- Scheduling and supervising vending crews
- Ship and receive merchandise and supply items
- Create point of sale enhancements
- Order merchandise based on past and projected sales and attendance
- Create and maintain consumer product show forms and reports
- Responsible for all traveling warehouse functions and distribution
- Train vending company employees to properly use equipment and proper stand presentation
- Settle credit card sales after each event
Merchandise Manager
Centerplate
Minneapolis, MN
01.2009 - 03.2010
- Design, order and stock all products for Minnesota Twins Merchandise Department at the Metrodome with an annual revenue of nearly $3 million
- Coordinate merchandise specific activities for all team and special events
- Collaborate with other departments to cover as MOD for events as needed
- Hire, train and supervise merchandise support staff in necessary functions as they relate to their specific positions
- Count, verify and reconcile inventory on a monthly accounting basis as well as maintain perpetual inventory
- Schedule hourly and commission staff to ensure proper levels while controlling payroll
- Order product for timely delivery at intervals for season
- Capitalize on strategic purchases to improve guest satisfaction while optimizing inventory reduction techniques
- Discipline and document employee actions as they pertain to rules and procedures within the collective bargaining agreement with the local union
- Maintain Quest point of sale system for products, prices, inventory and suppliers
- Setup database and manage consignment merchandise for special events
Event Supervisor
Centerplate
Minneapolis, MN
11.2003 - 01.2009
- Supervised the activities required to successfully operate the concessions during all events at the HHH Metrodome and Xcel Energy Center
- Managed all personnel, inventory, customer satisfaction, cash flow and safety issues that related to an assigned section of concession stands before, during and after an event
- Responsible for adequately staffing an area to be sure that all points of sale were open, and there were enough people so production could cover customer demand
- Accountable for auditing stands during end-of-night close out, including inspecting recounts for both money and inventory discrepancies
- Assisted with the planning, preparation, and execution of national events including NHL, MLB, and NFL Playoffs, NCAA Basketball Tournament, World Figure Skating Championship, NHL All Star Game, and the 2008 Republican National Convention
Merchandising Manager
Linens 'n Things
Woodbury, MN
06.2005 - 09.2008
- Scheduled employees allowing for adequate coverage across different departments for multiple shifts of longer retail days
- Developed plan-o-grams showcasing new or highly focused product in ample planning space
- Handled employee and customer service issues that arose on floor while acting as MOD
- Accountable for end of night balancing of the cash registers and vault
- Responsible for daily store opening and closing functions including recovery, daily reporting and securing the store
- Actively took part in the interviewing and hiring of new employees along with regular employee reviews and if need be, employee termination
- Helped set up and facilitate the opening of new stores by traveling and helping train new personnel on proper policies and procedures
Education
Bachelor of Science - Retail Merchandising And Management
University of Wisconsin - Stout
Menomonie, WI08.2005
Skills
- Strong verbal communication
- Project Management
- Budgeting and Finance
- Teamwork and Collaboration
- Taking Initiative
- Customer Services
Timeline
Sales Associate
Outdoor Ventures
09.2011 - 05.2018
Arena Tour Event Manager
Feld Entertainment Incorporation
12.2009 - 03.2010
Assistant Concert Merchandise Manager
Levy Corporation
05.2009 - 05.2010
Merchandise Manager
Centerplate
01.2009 - 03.2010
Merchandising Manager
Linens 'n Things
06.2005 - 09.2008
Event Supervisor
Centerplate
11.2003 - 01.2009
Bachelor of Science - Retail Merchandising And Management
University of Wisconsin - Stout
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