Kelly Wahrenburg
Virginia Beach,VA
Summary
Experienced professional with 15 years in healthcare and banking. Specializes in accounting, project management, human resources, and litigation.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Economics Analyst
Optima Sentara
Virginia Beach
01.2019 - Current
- Providing reports to the sales team for current medical insurance information
- The reports include medical and pharmacy claims when renewing policies
EMT/Proctor
Optima Sentara
Virginia Beach
01.2017 - Current
- Dispatched to various calls within the city to treat and transport patients to the nearest hospital
- NREMT certification CPR/BLS certification
- I also Proctor (teach) students at VBEMS headquarters to gain their BLS certification
Healthcare Underwriting Assistant
Optima Sentara
Virginia Beach
01.2017 - 01.2019
- Provides administrative and skilled support to the director of underwriting, underwriting managers, and the general staff of the underwriting department
- Responsible for assisting the underwriters in evaluating and assessing risk
Claims Analyst
Sentara
Virginia Beach, USA
01.2016 - 01.2017
- Monitors liability claims from start to finish: verifying and updating information on submitted claims, reviewing the policy to determine which charges are eligible for reimbursement, reconciling a claims adjuster's estimates, negotiating payment to all parties and following up to ensure that payments are made
- Create reports as needed or requested
- Providing Customer Service duties by Contacting various OS&D departments and terminals for freight updates
Billing Supervisor
In-Motion Hosting
Virginia Beach, USA
01.2012 - 01.2013
- Coaching and developing billing staff
- Training associates on the new updates of internet hosting and web packages
- Preparing and reporting financial stats daily to upper management
- Handling customer inquiries both phone calls and email
- Ensuring the staff met their production goals long with quality
- Responding to all escalated customer complaints
- Processing payroll
AR Analyst
CMA CGM
Norfolk, USA
01.2011 - 01.2012
- Collecting on all delinquent accounts and keeping positive relationships with both external and internal customers
- Reviewed invoices with customers when needed
- Updated and prepared reporting for management when requested
- Provided updates on client accounts for the sales team
- Communicated via email and phone when required to collect funds for incoming shipments both import and exports
Unit Manager, Bad Debt Collector, Litigation Analyst
HSBC
Chesapeake, USA
01.2005 - 01.2011
- Responsible as sites primary contact for workforce management and incident related management issues
- Support Operations by continuing to introduce self-service technology solutions which create efficiencies in the current workforce management process
- In addition, responsible for providing the management team with relevant and value-adding analysis to reduce expenses
- Provided presentations weekly to CEO for recommendations based on productivity, capacity planning, and performance driven financial data
- Processing payroll
Team Manager/Officer
Bank of America
Norfolk, USA
01.1999 - 01.2005
- Establishing and monitoring productivity goals of seventeen associates: and leading/participating on cross-functional teams on key projects
- Proven track records of increasing revenues, streamlining workflow and creating a team environment to increase productivity identified with clients
- Clarify working relationships and alleviating communication problems with team and clients on a daily basis
- Analyze financial performance of multimillion dollar portfolios within department
- Daily prepared administrative reports to monitor trend analysis and capacity planning
Education
EMT-B - Health Management And Clinical Assistance
VBEMS
Virginia Beacg09-2019
Associates Degree -
Tidewater Tech
Skills
- Cost-benefit analysis
- Quantitative Analysis
- Investment Analysis
- Revenue Forecasting
- Budget Planning
- Policy analysis
Certification
- NREMT-EMT-B
- CIT – City of Virginia Beach
- EVOC – City of Virginia Beach
- CPR- BLS City of Virginia Beach
- Six Sigma Greenbelt presented by Bank of America
- Competent Toast Master (CTM)
Qualifications Summary
- Office (Excel, PowerPoint, Word, Visio, and Publisher)
- BCP Planning
- 65 WPM keyboard
- Project Management
- Processing Payroll
- Handling LOA & FMLA
Affiliations
- Several lifesaving certificates and CIT (mental health management)
- Enjoy participating in 5Ks
Timeline
Economics Analyst
Optima Sentara
01.2019 - Current
EMT/Proctor
Optima Sentara
01.2017 - Current
Healthcare Underwriting Assistant
Optima Sentara
01.2017 - 01.2019
Claims Analyst
Sentara
01.2016 - 01.2017
Billing Supervisor
In-Motion Hosting
01.2012 - 01.2013
AR Analyst
CMA CGM
01.2011 - 01.2012
Unit Manager, Bad Debt Collector, Litigation Analyst
HSBC
01.2005 - 01.2011
Team Manager/Officer
Bank of America
01.1999 - 01.2005
- NREMT-EMT-B
- CIT – City of Virginia Beach
- EVOC – City of Virginia Beach
- CPR- BLS City of Virginia Beach
- Six Sigma Greenbelt presented by Bank of America
- Competent Toast Master (CTM)
EMT-B - Health Management And Clinical Assistance
VBEMS
Associates Degree -
Tidewater Tech
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