Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
27
27
years of professional experience
Work History
Director of Client Services/Marketing Strategist
Haley Marketing Group
04.2016 - Current
Supervise daily operations and service functions to maximize revenue, customer satisfaction, and employee productivity.
Collaborate and implement company marketing strategy and tactics to drive sales leads.
Established performance and service goals and held associates accountable for individual performance.
Streamlined internal processes for better workflow management and improved cross-functional collaboration.
PM Team Lead/Senior Project Manager
Haley Marketing Group
04.2008 - 04.2016
Established strong relationships with clients, vendors, and stakeholders to facilitate smooth project execution on multiple marketing initiatives.
Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
Communicated project plans and progress to external and internal teams.
Managed 30 to 50 client projects simultaneously time to ensure project timelines deliver on-time and on-budget.
Mentored junior team members, fostering a positive work environment and promoting professional growth opportunities.
Account Executive
Stand Advertising
05.2004 - 04.2008
Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
Gained understanding of goals, objectives and processes to meet client business needs.
Collaborated with internal teams to develop account and marketing strategies.
Account Executive/Trainer
InLighten
05.2002 - 04.2004
Provided service and training for more than 200 national and regional accounts for proprietary multi-media software.
Production Manager
Progressive Direct Marketing
03.2001 - 08.2001
Assisted company president and sales team with the day-to-day operations and details of direct mail print production house.
Strategic development of advertising, marketing and public relations activities for local staffing firm.
Account Coordinator - Public Relations
Eric Mower & Associates
04.1997 - 08.2000
Joined Eric Mower & Associates as part of the Mitchell DeTine & Neiler acquisition in 1999. Executed public relations activities such as; publicity, writing press releases, distributing and pitching stories to media outlets, and event media relations.
Previously held position of traffic manager at Mitchell DeTine & Neiler - acted as a liaison between various departments within the organization, facilitating smooth collaboration to meet project deadlines.
Education
Bachelor of Arts - Sociology
University At Buffalo
Orlando
12.1993
Skills
Marketing Expertise (multi-channel)
Client Relationships
Brand Awareness
Teamwork and Collaboration
Scheduling and Coordinating
Project Planning
Timeline
Director of Client Services/Marketing Strategist
Haley Marketing Group
04.2016 - Current
PM Team Lead/Senior Project Manager
Haley Marketing Group
04.2008 - 04.2016
Account Executive
Stand Advertising
05.2004 - 04.2008
Account Executive/Trainer
InLighten
05.2002 - 04.2004
Production Manager
Progressive Direct Marketing
03.2001 - 08.2001
Marketing Coordinator
Spherion Staffing
08.2000 - 03.2001
Account Coordinator - Public Relations
Eric Mower & Associates
04.1997 - 08.2000
Bachelor of Arts - Sociology
University At Buffalo
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