Kelly Waldrop
Easley,SC
Summary
Certified Medical Assistant with strong focus on patient care and clinical support. Skilled in administering medications, recording vital signs, and managing patient records. Known for reliability, adaptability, and effective teamwork. Proven ability to collaborate with healthcare professionals to achieve positive outcomes.
Overview
19
19
years of professional experience
Work History
Certified Medical Assistant
Epiphany Dermatology
Greenville, SC
08.2023 - Current
- Managed patient scheduling and ensured timely appointments for efficient workflow
- Maintained accurate medical records by documenting patient information, test results, and treatment plans
- Prepared examination rooms by sterilizing equipment and ensuring availability of necessary supplies
- Educated patients on medication instructions, post-treatment care, and preventive measures to promote overall wellness
- Coordinated referrals to specialists or diagnostic facilities based on physician recommendations
- Assisted in minor surgical procedures by preparing sterile instruments and providing support during the procedure
- Managed inventory of medical supplies and equipment to ensure availability for daily operations
- Provided compassionate emotional support to patients during their healthcare journey
- Collaborated with interdisciplinary healthcare team members to develop comprehensive care plans for patients with chronic conditions
- Implemented electronic health record (EHR) system resulting in improved accuracy of documentation
- Trained new medical assistants on clinical procedures, office protocols, and HIPAA compliance
- Ensured compliance with infection control standards through proper handling of biohazardous materials
- Demonstrated proficiency in using medical software systems for appointment scheduling and billing purposes
- Maintained strict confidentiality when handling sensitive patient information per HIPAA regulations
- Collaborated with physicians to develop patient education materials on various medical conditions and treatment options
- Assisted in the coordination of diagnostic tests, including scheduling appointments and communicating results to patients
- Conducted pre-visit screenings to gather relevant patient information and ensure accurate documentation for healthcare providers
- Managed medication inventory, including ordering, restocking, and monitoring expiration dates
- Demonstrated proficiency in administering injections, intravenous therapy, and wound care procedures
- Maintained a clean and organized clinical environment to promote infection control practices
- Assisted physicians during physical examinations by preparing equipment and supplies needed
- Performed administrative tasks such as answering phone calls, scheduling appointments, and managing patient records
- Maintained strict adherence to infection control protocols when handling contaminated materials or disposing of biohazardous waste
- Collaborated with pharmacy staff to ensure accurate prescription refills for patients
- Demonstrated proficiency in using electronic health record (EHR) systems for efficient documentation of patient encounters
- Educated patients on self-care techniques after minor surgical procedures or treatments
- Coordinated referrals for specialty consultations based on physician recommendations
- Assisted with the implementation of telemedicine services within the clinic setting
- Maintained up-to-date knowledge of medical terminology, procedures, and medications
- Ensured compliance with OSHA regulations by regularly inspecting and maintaining safety equipment
- Demonstrated strong attention to detail when documenting patient information and treatment plans
- Administered patient intake procedures, ensuring accurate documentation and data entry.
- Assisted in preparing patients for dermatological procedures, enhancing comfort and communication.
- Managed appointment scheduling and follow-up calls, improving patient flow efficiency.
- Collaborated with healthcare providers to streamline clinical workflows and optimize patient care.
- Educated patients on skincare regimens, fostering adherence to treatment plans and improving outcomes.
- Mentored junior staff on best practices in patient handling and medical office protocols.
- Implemented new electronic health record systems, increasing data accessibility and accuracy for the team.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Taught patients about medications, procedures, and care plan instructions.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Prepared and administered medications to alleviate patient symptoms.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Implemented care and efficiency improvements to support and enhance office operations.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Certified Clinical Medical Assistant
ADCS Clinics
Greenville, SC
03.2022 - 07.2023
- Rooming patients, taking medical history, and inquiring as to why they are here to see physician
- Assisting physician in exam room and scribing in EMR system as to what has been diagnosed and observed in exam
- Giving IM injections as instructed by physician
- Injecting surgical site after being identified by physician
- Assisting in surgical procedures
- Bandaging surgical sites and going over wound care instructions with patient
- Working path log to call patient and give report and schedule procedure as needed
- Creating and sending letters to non compliant patients when needed
- Working tasks given from patient calls and answering questions the patient may have
- Performing prior authorization on medications when needed
- Reviewing provider schedules daily and making necessary changes
- Calculating injections when instructed by physician by drawing up proper amounts of medmixture
- Input information into a computer system called Ipledge for patients on Accutane
- Administered patient care, including vital sign monitoring and medical history documentation.
- Assisted healthcare providers with examinations and procedures to ensure optimal patient outcomes.
- Coordinated patient appointments and managed electronic health records for streamlined operations.
- Educated patients on treatment plans, medication management, and preventive health measures.
- Collaborated with multidisciplinary teams to enhance patient care protocols and workflows.
- Trained new staff on clinical procedures, enhancing team efficiency and service quality.
- Implemented process improvements that reduced wait times and improved patient satisfaction scores.
- Led initiatives for compliance with healthcare regulations, ensuring high standards of practice maintained.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
- Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
- Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Ensured optimal patient experience by maintaining a clean, comfortable, and organized treatment environment.
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Built rapport with diverse populations of patients through compassionate listening skills and empathetic communication.
- Continually updated medical knowledge through participation in professional development opportunities, staying current on industry trends and advancements in clinical practice.
- Taught patients about medications, procedures, and care plan instructions.
- Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.
- Recognized potential emergencies, acting swiftly to notify appropriate personnel and initiate necessary protocols for patient safety.
- Prepared and administered medications to alleviate patient symptoms.
- Contributed to accurate diagnoses by efficiently collecting and preparing laboratory specimens for analysis.
- Enhanced patient care by efficiently performing clinical tasks such as taking vital signs and administering medications.
- Educated patients on preventive healthcare measures such as vaccinations, diet modifications, and exercise routines tailored to their specific needs.
- Supported team members in providing comprehensive care through active participation in interdisciplinary meetings focused on individualized clinical goals.
- Collaborated with healthcare providers to develop individualized care plans, ensuring all patients received the best possible treatment suited to their needs.
- Promoted a safe work environment by complying with infection control policies and procedures, including proper hand hygiene practices.
- Managed inventory levels for medical supplies, ensuring appropriate stock was available for seamless clinic operations.
- Facilitated effective communication between patients and healthcare providers with clear explanation of medical procedures and treatment plans.
- Increased patient satisfaction by promptly addressing concerns or questions about their treatment plans or test results.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Prepared lab specimens for diagnostic evaluation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Oriented and trained new staff on proper procedures and policies.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Implemented care and efficiency improvements to support and enhance office operations.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Certified Clinical Medical Assistant (CCMA)
Robert Rogers Dermatology
Greenville, SC
08.2021 - 03.2022
- Rooming patients to take history and chief complaints and inputting data into EMR system
- Locating biopsy site and injecting with Lidocaine to ready patient for surgery
- Assisting provider with Excisions
- Bandaging surgery site and explaining wound care to patient after surgery
- Following provider into exam room to scribe into EMR system
- Performing shave and punch biopsies as directed by provider
- Washing and sterilizing instruments
- Suturing epidermal sutures after provider performs excision and places internal stitches
- Giving IM and ID injections
- Venipuncture for blood draw
- Conducted pre-procedure assessments by gathering comprehensive medical histories, vital signs, and other relevant data to inform clinical decision-making processes.
- Conducted regular performance reviews for medical assistants, setting clear expectations for growth and improvement opportunities within the team structure.
- Demonstrated strong clinical skills while conducting thorough assessments of vital signs, medical histories, and presenting symptoms for accurate triage placement.
- Enhanced clinical efficiency by maintaining a clean and well-organized workspace for medical staff.
- Supported new nursing assistants through hands-on training, guidance, and mentorship as a Certified Nursing Assistant Preceptor.
- Collaborated with other medical assistants on special projects or initiatives designed to improve overall practice operations.
- Demonstrated commitment to lifelong learning by staying up-to-date with current medical literature and incorporating new knowledge into clinical practice.
Surgical Technologist
Anderson Skin & Cancer Clinic
Anderson, SC
08.2006 - 08.2021
- Rooming patients taking history and reason for seeing provider
- Input data into computer system
- Assisting Provider with surgery
- Getting patient ready for surgery by explaining procedure, locating surgery site, and numbing area with xylocaine
- Bandaging patient after procedure and going over wound care instructions
- Scribing data in exam room whatever Provider is transcribing
- Giving IM injections
- Callbacks to patients with questions
- Scheduling patients for surgery
- Washing and sterilizing instruments
- Ordering supplies needed for office
- Taking after hour calls on a rotation schedule
- Prepared surgical instruments and equipment for procedures, ensuring adherence to safety protocols.
- Managed inventory of medical supplies, streamlining ordering processes to reduce delays in surgeries.
- Coordinated with multidisciplinary teams to develop improved patient care strategies post-surgery.
- Prepared operating rooms with required instruments, ensuring efficient setup for various surgical cases.
- Evaluated procedure needs and set up equipment, tools, supplies, and instruments.
- Supported smooth transitions between surgeries by promptly preparing the operating room for subsequent cases.
- Increased efficiency during surgeries by anticipating surgeon''s needs and providing timely assistance.
- Demonstrated exceptional adaptability when faced with unexpected challenges or changes during surgery, responding quickly without compromising patient safety or procedural success.
- Managed operating room setup by cleaning and sterilizing instruments and surfaces, maintaining supply inventories, and organizing surgical tools.
- Performed inventory management duties for the operating room supplies, ensuring adequate stock levels at all times.
- Operated, adjusted, and monitored diagnostic equipment and other machines used during procedures.
- Assisted in the development of updated policies and procedures for the surgical department, resulting in improved safety measures and overall efficiency.
- Supported patient recovery, providing post-operative care instructions and follow-up support to patients and families.
- Improved patient outcomes with precise handling and passing of surgical instruments during procedures.
- Improved surgical team coordination, participating in briefings and debriefings to ensure clarity of roles and expectations.
- Maintained up-to-date knowledge of surgical technology and techniques, ensuring best practices were applied in all procedures.
- Improved surgical precision, assisting surgeons with application of sutures and dressings post-operation.
- Increased operational efficiency, sterilizing and organizing tools according to surgical team requirements.
- Handled and prepared specimens for laboratory analysis to provide surgeons with relevant information.
- Prepared sterile solutions to support surgical processes and helped physicians scrub in for procedures.
- Completed continuing education units, staying up to date on surgical technology and meeting organizational requirements.
- Sterilized instruments and equipment for specific procedures and arranged for surgeons.
Skills
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
- Patient care
- Clinical documentation
- Medication administration
- Electronic health records
- Sterilization techniques
- Patient documentation
- Wound care
- Patient assessments
- Inventory and supply management
- Inventory management
- Medical records management
- Conflict resolution
- Medical billing and coding
- Medical billing
- Needs assessments
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Triage assessment
- Basic life support
- Team collaboration
- Verbal and written communication
- Patient education
- Safety compliance
- Infection control
- Physical stamina
- Telephone etiquette
- Schedule coordination
- Injection administration
- Clinical applications
- Treatment setup
- Workflow organization
- HIPAA protocols
- Insurance confirmation
- Medical records oversight
- Healthcare procedures
- Sample collection procedures
- Customer service
- Direct patient care
- Maintaining confidentiality
- EMR / EHR
- Medical terminology knowledge
- Reliable team player
- Electronic medical records
- Data entry
- Patient flow management
- Compassionate
- Patient-focused care
- CPR
- Procedure assistance
- Patient relations
- Adaptable
- Patient care coordination
- Appointment setting
- Simple dressings
- Equipment sterilization
- Monitoring patient progress
- Trustworthy companion
- Medical procedures
- Sterile technique
- Valid SC driver's license
- Compassionate caregiver
- Medical equipment operation
Timeline
Certified Medical Assistant
Epiphany Dermatology
08.2023 - Current
Certified Clinical Medical Assistant
ADCS Clinics
03.2022 - 07.2023
Certified Clinical Medical Assistant (CCMA)
Robert Rogers Dermatology
08.2021 - 03.2022
Surgical Technologist
Anderson Skin & Cancer Clinic
08.2006 - 08.2021