Kelly Walker
New Castle,PA
Summary
Diligent and results- driven professional bringing valuable experience as a Package Handler/Flex Associate . Proficient in task completion known for high productivity in fast paced work settings, equipped with strong problem-solving abilities, background in customer interactions and service solutions, data entry, computer-based office tasks, microsoft word and excel.
Compassionate Direct support professional skilled in, assisting clients with daily living activities, med administration, enhance client comfort and safety while fostering trust, administrative support , Adept at collaborating with healthcare teams to implement effective care strategies, ensuring high-quality support for diverse needs and monitoring clients with Intellectual developmental disabilities.
Self employed, skilled in operational management for 20 years. Maintained business integrity and quality of service, Proficient in using independent decision-making skills and sound judgement to positively impact business success.
Overview
32
32
years of professional experience
Work History
Package Handler/Flex Associate
Fed Ex Ground
05.2021 - Current
- Sort and organize packages for efficient distribution to delivery routes.
- Adapted quickly to changing priorities and workflow demands in a fast-paced setting.
- Maintained cleanliness and safety standards within the work environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Enhanced operational resilience by cross-training in multiple roles, providing flexibility in workforce allocation.
- Weigh items on scales to determine the correct shipping charges prior to shipping.
- Verified the accuracy of contents against order forms before sealing packages.
- Updated product labels to reflect accurate information.
- Lifted materials of varied weights on a regular basis.
- Utilized the computer system for printing labels and preparing corrections as needed.
- Collaborated with other departments to complete delivery transactions.
- Utilized a handheld scanner to track packages and update the system accordingly.
Personal Care Assistant
Merakey
02.2025 - Current
- Assisted clients with daily living activities, promoting independence and enhancing quality of life.
- Provided compassionate support during personal care routines, fostering trust and comfort with clients.
- Maintained accurate records of client progress and care plans, ensuring compliance with organizational standards.
- Collaborated with healthcare professionals to implement individualized care strategies for diverse client needs.
- Participated in training sessions to enhance caregiving skills and stay updated on best practices in personal care assistance.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Monitored vital signs regularly, promptly reporting any abnormal findings to medical professionals for further evaluation.
Nurse Technician
Pediatric Specialty Care
12.2024 - 04.2025
- Assisted nursing staff with patient care tasks and monitored vital signs for accuracy.
- Executed routine laboratory tests and maintained cleanliness of medical equipment.
- Assisted nursing staff with essential tasks, ensuring efficient delivery of high-quality care to patients.
- Provided personal hygiene assistance, giving baths, and performing dress changes for patients.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Maintained patient stability by checking vital signs and weight.
- Implemented fall prevention strategies, reducing patient injuries and increasing overall safety within the healthcare facility.
- Facilitated smooth transitions between shifts by providing detailed reports on patient status during change-of-shift handovers.
- Demonstrated adaptability when faced with unexpected challenges or changes in assigned duties within the nursing unit.
- Maintained a clean and safe environment for patients, performing regular room cleanings and adhering to infection control protocols.
- Facilitated patient mobility with assistance in walking and transferring, promoting faster recovery.
Patient Care/Administrative Assistant
Lifesteps Inc
04.2021 - 12.2024
- Coordinated scheduled appointments for clients to be in compliance with the state laws.
- Developed and maintained filing systems, ensuring easy access to important documents and information.
- Managed correspondence, emails, and phone calls to prioritize urgent requests effectively.
- Document Preparation (Invoices, Reports, Memos)
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Vital Signs Monitoring.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Rehabilitation Support and Range of Motion Assistance
- Managed expense reports for clients, ensuring accurate documentation of spending for budgeting purposes.
- Attended meetings with clients, social workers, behavioral specialists, and directors to give input on old and new goal plans.
- Client Transport and Appointment Coordination
- Created menus for dietary needs.
- Direct care to assist in everyday living.
- Administered and monitored medication passing on computer MARs.
- Mental Health & Patient Support for Intellectually Disabled Clients.
- Office Administration and Clerical Support.
- Emergency Preparedness and Crisis Support Participation.
- Customer Service and Interdepartmental Communication.
Shop Owner/ Manager
Self Employed
01.1994 - 09.2006
- Managed daily operations, ensuring efficient workflow and customer satisfaction.
- Developed and implemented marketing strategies to increase store visibility and sales.
- Oversaw inventory management, optimizing stock levels to meet customer demand.
- Trained and mentored staff on customer service best practices and operational procedures.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved marketing to attract new customers and promote business.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Improved customer satisfaction by gaining knowledge and the latest styles through classes and training.
- Customer service and scheduling appointments.
- Apprenticeship programs.
Education
High School Diploma -
South Vocational Vo-Technical High School
South Side PASkills
- Crisis Resolution
- First Aid CPR/ AED & BLS Certified
- Medication Administration Certified
- CPI-Nonviolent Crisis Prevention Certified
- Patient care services
- Behavioral Specialist
- Administrative operations
- Data entry
- Computer-Based Office Tasks
- Word, Microsoft, Excel
- Marketing
- Multi-Line Phone Operations
- Effective time management
- Client communication
- Operations Management
- Loading and unloading
- Package scanning
- Labeling and boxing
- Problem-solving
- Workplace safety
- Returns processing
- Shipping procedures
Timeline
Personal Care Assistant
Merakey
02.2025 - Current
Nurse Technician
Pediatric Specialty Care
12.2024 - 04.2025
Package Handler/Flex Associate
Fed Ex Ground
05.2021 - Current
Patient Care/Administrative Assistant
Lifesteps Inc
04.2021 - 12.2024
Shop Owner/ Manager
Self Employed
01.1994 - 09.2006
High School Diploma -
South Vocational Vo-Technical High School