Kelly Walters
Mission,TX
Summary
Compassionate caregiver skilled in problem-solving and team collaboration. Proven track record in creating safe, supportive environments and fostering client independence. Ready to leverage expertise in enhancing the quality of life for clients.
Overview
33
33
years of professional experience
Work History
Live-In Caregiver
McGillivray Environmental
Osburn, Idaho
12.2019 - 12.2025
- Assisted clients with daily living activities and personal care tasks.
- Monitored health conditions and reported changes to healthcare professionals.
- Coordinated medication schedules and ensured compliance with prescriptions.
- Provided companionship and emotional support to enhance client well-being.
- Maintained a clean and safe living environment for clients.
- Developed personalized care plans tailored to individual client needs.
- Collaborated with family members to address concerns and preferences.
- Managed household tasks such as meal preparation and laundry services.
- Administered medications in accordance with instructions from the physician or pharmacist.
- Provided companionship to clients through conversation, activities and positive interactions.
- Picked up groceries, prescriptions and other items for clients.
- Managed household duties such as grocery shopping, running errands, paying bills and arranging for services such as repairs or maintenance of the home.
- Monitored vital signs such as blood pressure, heart rate and respiration.
- Conducted light housekeeping tasks including laundry, bed making and meal preparation.
- Drove clients to appointments, errands and special events.
- Cooked and served meals to clients according to dietary needs.
- Assisted clients with paying bills, scheduling appointments and making phone calls.
- Helped clients perform grooming, bathing and other hygiene tasks.
- Created a safe environment for the client by removing hazards from their living area.
- Assisted clients with mobility issues by providing support while walking or using a wheelchair and walker.
- Encouraged clients to participate in activities that stimulate mental awareness or physical well-being.
- Responded promptly to dangerous incidents and emergency situations by adhering to proper procedures.
- Monitored client activity to prevent injuries and responded promptly to emergencies.
- Maintained accurate records of client's health information in an organized manner.
- Assisted with exercises prescribed by physical therapists or occupational therapists.
- Respected the privacy of each client at all times and maintained confidentiality of their records.
- Helped develop individual plans for treatments based on the doctor's orders.
- Supported family members by providing emotional support during difficult times.
- Communicated client conditions with family members and explained treatment options.
- Procured proper equipment for clients with limited mobility.
- Attended to basic needs of clients like feeding them when necessary.
- Prepared activities for clients to engage in during free time.
- Organized recreational activities such as movies, walks outdoors or music listening sessions.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Helped clients get in and out of beds and wheelchairs.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Built strong and trusting rapport with clients and loved ones.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Contributed to case reviews of client status and progress.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
Live-In Caregiver
Gloria Putnam
Valyermo, California
09.2018 - 12.2019
- Assisted clients with daily living activities and personal care tasks.
- Monitored health conditions and reported changes to healthcare professionals.
- Coordinated medication schedules and ensured compliance with prescriptions.
- Provided companionship and emotional support to enhance client well-being.
- Maintained a clean and safe living environment for clients.
- Developed personalized care plans tailored to individual client needs.
- Collaborated with family members to address concerns and preferences.
- Managed household tasks such as meal preparation and laundry services.
- Administered medications in accordance with instructions from the physician or pharmacist.
- Provided companionship to clients through conversation, activities and positive interactions.
- Picked up groceries, prescriptions and other items for clients.
- Managed household duties such as grocery shopping, running errands, paying bills and arranging for services such as repairs or maintenance of the home.
- Monitored vital signs such as blood pressure, heart rate and respiration.
- Conducted light housekeeping tasks including laundry, bed making and meal preparation.
- Drove clients to appointments, errands and special events.
- Cooked and served meals to clients according to dietary needs.
- Assisted clients with paying bills, scheduling appointments and making phone calls.
- Helped clients perform grooming, bathing and other hygiene tasks.
- Created a safe environment for the client by removing hazards from their living area.
- Assisted clients with mobility issues by providing support while walking or using a wheelchair and walker.
- Encouraged clients to participate in activities that stimulate mental awareness or physical well-being.
- Responded promptly to dangerous incidents and emergency situations by adhering to proper procedures.
- Monitored client activity to prevent injuries and responded promptly to emergencies.
- Maintained accurate records of client's health information in an organized manner.
- Assisted with exercises prescribed by physical therapists or occupational therapists.
- Respected the privacy of each client at all times and maintained confidentiality of their records.
- Helped develop individual plans for treatments based on the doctor's orders.
- Supported family members by providing emotional support during difficult times.
- Communicated client conditions with family members and explained treatment options.
- Procured proper equipment for clients with limited mobility.
- Attended to basic needs of clients like feeding them when necessary.
- Prepared activities for clients to engage in during free time.
- Organized recreational activities such as movies, walks outdoors or music listening sessions.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Helped clients get in and out of beds and wheelchairs.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Built strong and trusting rapport with clients and loved ones.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Contributed to case reviews of client status and progress.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
Live-In Caregiver
Ruth Roberts
Lancaster, CA
11.2012 - 05.2018
- Assisted clients with daily living activities and personal care tasks.
- Monitored health conditions and reported changes to healthcare professionals.
- Coordinated medication schedules and ensured compliance with prescriptions.
- Provided companionship and emotional support to enhance client well-being.
- Maintained a clean and safe living environment for clients.
- Developed personalized care plans tailored to individual client needs.
- Collaborated with family members to address concerns and preferences.
- Managed household tasks such as meal preparation and laundry services.
- Administered medications in accordance with instructions from the physician or pharmacist.
- Provided companionship to clients through conversation, activities and positive interactions.
- Picked up groceries, prescriptions and other items for clients.
- Managed household duties such as grocery shopping, running errands, paying bills and arranging for services such as repairs or maintenance of the home.
- Monitored vital signs such as blood pressure, heart rate and respiration.
- Conducted light housekeeping tasks including laundry, bed making and meal preparation.
- Drove clients to appointments, errands and special events.
- Cooked and served meals to clients according to dietary needs.
- Assisted clients with paying bills, scheduling appointments and making phone calls.
- Helped clients perform grooming, bathing and other hygiene tasks.
- Created a safe environment for the client by removing hazards from their living area.
- Assisted clients with mobility issues by providing support while walking or using a wheelchair and walker.
- Encouraged clients to participate in activities that stimulate mental awareness or physical well-being.
- Responded promptly to dangerous incidents and emergency situations by adhering to proper procedures.
- Monitored client activity to prevent injuries and responded promptly to emergencies.
- Maintained accurate records of client's health information in an organized manner.
- Assisted with exercises prescribed by physical therapists or occupational therapists.
- Respected the privacy of each client at all times and maintained confidentiality of their records.
- Helped develop individual plans for treatments based on the doctor's orders.
- Supported family members by providing emotional support during difficult times.
- Communicated client conditions with family members and explained treatment options.
- Procured proper equipment for clients with limited mobility.
- Attended to basic needs of clients like feeding them when necessary.
- Prepared activities for clients to engage in during free time.
- Organized recreational activities such as movies, walks outdoors or music listening sessions.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Helped clients get in and out of beds and wheelchairs.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Built strong and trusting rapport with clients and loved ones.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Contributed to case reviews of client status and progress.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
Organic Bliss Delivery Service
Organic Bliss
Lancaster, California
11.2012 - 07.2017
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Achieved cost-savings by developing functional solutions to problems.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
KGB Call Center
Sprint/Verizon
San Antonio, Texas
08.2012 - 11.2012
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized various software and tools to streamline processes and optimize performance.
- Achieved cost-savings by developing functional solutions to problems.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
Alpine Access
Sprint
San Antonio, Texas
10.2011 - 05.2012
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized various software and tools to streamline processes and optimize performance.
- Achieved cost-savings by developing functional solutions to problems.
- Operated equipment and machinery according to safety guidelines.
ACS Affiliated Services Call Center
Sprint and Verizon
Coos Bay, OR
11.2007 - 11.2011
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized various software and tools to streamline processes and optimize performance.
- Achieved cost-savings by developing functional solutions to problems.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Convergys Call Center
Sprint/Chrysler Canada
Arnold, MO
10.2006 - 10.2007
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized various software and tools to streamline processes and optimize performance.
- Achieved cost-savings by developing functional solutions to problems.
- Operated a variety of machinery and tools safely and efficiently.
Front Office Manager
Island House Condos
Corpus Christi, Texas
01.1993 - 01.1998
- Managed front desk operations to ensure exceptional guest experiences.
- Coordinated staff schedules to maintain optimal coverage and service levels.
- Oversaw room assignments and reservations using property management systems.
- Trained new employees on front office procedures and customer service standards.
- Resolved guest inquiries and complaints effectively and professionally.
- Implemented check-in and check-out procedures for efficiency and accuracy.
- Collaborated with housekeeping to ensure timely room readiness for arrivals.
- Maintained inventory of office supplies and equipment for daily operations.
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Supervised the preparation of guest bills and invoices ensuring accuracy before issuing them to guests.
- Established strong relationships with corporate clients in order to foster repeat business opportunities.
- Analyzed daily reports such as occupancy rate report, revenue report, prepared by subordinates.
- Managed inventory levels for supplies used at the front desk such as stationary items, key cards.
- Analyzed customer feedback data to identify areas of improvement.
- Maintained accurate records of financial transactions such as cashiering activities, credit card charges.
- Ensured proper maintenance of check-in and check-out log books, reservation logs and other related documents.
- Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
- Monitored office inventory to maintain supply levels.
- Met budget targets and quality standards by proactively leading team members and monitoring operations.
- Coordinated with other departments to ensure smooth running of the entire hotel operation.
- Developed and implemented strategies to maximize guest satisfaction and optimize operational efficiency.
- Created and optimized employee schedules for shift coverage.
- Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
- Conducted regular meetings with staff members to discuss new initiatives or changes in existing processes.
- Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
- Conducted staff performance evaluations to monitor progress and individual skills.
- Conducted transactions, confirming patient information, and processing according to standard protocol.
- Ensured compliance with hotel policies and procedures as well as local, state and federal regulations.
- Provided support during events held at the hotel premises such as conferences or exhibitions hosted by clients.
- Updated knowledge about current industry trends through research or attending professional development courses.
- Liaised with vendors like housekeeping department, security personnel regarding guest requests or concerns.
- Developed administrative team to support corporate growth and objectives.
- Oversaw CRM updates and backups, report generation, and troubleshooting requisition.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between customers or staff members professionally.
- Developed and maintained a positive working environment, fostering team collaboration.
- Coordinated room assignments, taking into account guest preferences and special requests.
Education
GED -
Del Mar College
Corpus Christi, TX01-2002
Skills
- Personal care
- Medication management
- Health monitoring
- Care plan development
- Safety procedures
- Patient advocacy
- Household management
- Client communication
- Problem solving
- Time management
- Emotional support
- Attention to detail
- Record keeping
- Hygiene assistance
- Toileting assistance
- Patience and empathy
- Disability support
- Bathing assistance
- Meal preparation
- Grooming assistance
- Transfer assistance
- Personal care assistance
- Chronic illness management
- Nutrition
- Mobility support
- Client transportation
- Critical thinking
- Dementia care
- Medical appointment scheduling
- Blood glucose monitoring
- Comfort care
- Wound care
- Light cleaning
- Hospice care
- Written communication
- Attentive to people
- Problem-solving
- Professional demeanor
- Administer medication
- Interpersonal skills
- Communication assistance
- Client satisfaction
- Word processing
- Personal care homemaker
- Wound care maintenance
- Cook healthy meals
- Administrative support specialist
- Team building
- Health education
- Cooking and meal preparation
- Housekeeping
- Self-care training
- Continuous improvement
- Medical chart documentation
- Multitasking Abilities
- Care plan implementation
References
References available upon request.
Timeline
Live-In Caregiver
McGillivray Environmental
12.2019 - 12.2025
Live-In Caregiver
Gloria Putnam
09.2018 - 12.2019
Live-In Caregiver
Ruth Roberts
11.2012 - 05.2018
Organic Bliss Delivery Service
Organic Bliss
11.2012 - 07.2017
KGB Call Center
Sprint/Verizon
08.2012 - 11.2012
Alpine Access
Sprint
10.2011 - 05.2012
ACS Affiliated Services Call Center
Sprint and Verizon
11.2007 - 11.2011
Convergys Call Center
Sprint/Chrysler Canada
10.2006 - 10.2007
Front Office Manager
Island House Condos
01.1993 - 01.1998
GED -
Del Mar College