Kelly Ward
Andrews
Summary
Adept at enhancing pharmacy operations, I leveraged problem-solving skills and workflow optimization at CareSC Pharmacy to significantly improve service quality. Skilled in medication dispensing and team collaboration, I streamlined processes, boosting efficiency and patient satisfaction. My expertise in HIPAA and insurance billing aligns with key industry standards, making me a valuable asset to any healthcare team.
Overview
21
21
years of professional experience
Work History
Pharmacy Technician
CareSC Pharmacy
02.2019 - Current
- Applied barcode scanning technology to verify medication accuracy and prevent dispensing errors.
- Performed inventory management tasks, including stock rotation and expiration date checks, to ensure medication availability.
- Utilized pharmacy management software to maintain up-to-date patient records and inventory levels.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Collected co-payments or full payments from customers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
Pharmacy Technician
Walgreens
12.2016 - 01.2019
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Streamlined drug distribution processes, reducing wait times for patients.
Medical Assistant/Patient Care Coordinator
Carolina OB-GYN
07.2004 - 03.2016
- Prepared examination rooms by sanitizing equipment and restocking supplies to maintain a clean, efficient environment.
- Managed electronic health records system to update patient information and facilitate smooth communication between healthcare team members.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Empowered patients through education on self-management techniques for chronic conditions.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
Education
Associates Degree of Nursing - Medical Science/ Healthcare
Horry-Georgetown Technical College
Conway, SC06-2008
High School Diploma -
Andrews High School
Andrews05-2003
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Insurance billing
- Medication dispensing
- Insurance verification
- Pharmacy and customer records management
- Drug safety
- Pharmacy law compliance
- Medicare and medicaid process
- Prescription interpretation
- Verifying orders
- Advanced math skills
- Manual and automated medication dispensing
Timeline
Pharmacy Technician
CareSC Pharmacy
02.2019 - Current
Pharmacy Technician
Walgreens
12.2016 - 01.2019
Medical Assistant/Patient Care Coordinator
Carolina OB-GYN
07.2004 - 03.2016
Associates Degree of Nursing - Medical Science/ Healthcare
Horry-Georgetown Technical College
High School Diploma -
Andrews High School
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