Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Interests
Accomplishments
Quote
Timeline
BusinessAnalyst
Kelly Watson

Kelly Watson

Little Rock,AR

Summary

I consider myself as a Hard working, dependable, and efficient employee. Having worked in the medical field for nearly 20yrs, I feel as though my qualifications will more then exceed the expectations of any company. I am always very eager to learn anything new, as well as take conductive criticism, at any moment, as vital information to do any job to my best ability. I truly believe I would be a great asset to any Company. New experiences and learning more is a important part of my life because I am so anxious for experience and new things. At my age of 48, I am looking to work for a company until retirement and enjoy the ride!

Overview

20
20
years of professional experience

Work History

Administrative Assistant/CNA

Greenbriar Community Care Center
03.2022 - 03.2023
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Executed record filing system to improve document organization and management.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Managed filing system, entered data and completed other clerical tasks.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
  • Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
  • Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
  • Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
  • Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.

Patient Intake Specialist

UAMS Medical Center
08.2020 - 02.2022
  • Streamlined appointment scheduling for improved patient experience and reduced wait times.
  • Implemented an electronic record system that increased efficiency in managing patient information.
  • Contributed to an organized work environment by meticulously maintaining physical files as well as digital records within the database.
  • Improved overall clinic performance by regularly updating demographic information for more accurate reporting purposes.
  • Maintained strict confidentiality of sensitive patient data, adhering to HIPAA regulations and organizational policies.
  • Optimized time management by prioritizing tasks based on urgency while maintaining attention to detail in all aspects of work responsibilities.
  • Gathered comprehensive medical histories from patients, enhancing the accuracy of diagnoses and treatment plans.
  • Provided compassionate support to patients during their healthcare journey, fostering trust and rapport.
  • Demonstrated empathy towards each individual''s unique situation when gathering personal health information, fostering a sense of comfort and security.
  • Enhanced patient satisfaction by efficiently managing intake processes and promptly addressing concerns.
  • Managed high volume of incoming calls while maintaining exceptional customer service skills and professionalism.

Store Manager

Tobacco Superstore
04.2016 - 08.2019
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Approved regular payroll submissions for employees.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Supervised guests at front counter, answering questions regarding products.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Education

No Degree - Nursing Assistance

Cape Cod Community College
West Barnstable, MA
04.2001

Skills

  • Patient Care
  • Vital signs monitoring
  • Compassion and Empathy
  • Bathing Assistance
  • Feeding Assistance
  • Dressing assistance
  • Maintaining confidentiality
  • Compassionate communication
  • Reliable team player
  • Recording vital signs
  • Dementia and Alzheimer's knowledge
  • Safety Precautions
  • HIPAA Compliance
  • Bedside manner
  • Compassionate
  • Patient Lifting
  • End of life care
  • Geriatric Care
  • Medical terminology knowledge
  • Documenting behaviors
  • Responding to emergencies
  • Specimen Collection
  • Valid [State] driver's license
  • Care plan implementation
  • Preparing meals
  • Medical Records Management
  • Tube feedings and medications familiarity
  • Conducting intakes
  • Tracheostomy Care
  • Chronic Disease Management
  • Medical office administration
  • Database Administration
  • CNA Certification
  • CPR Certification
  • Time Management
  • Attention to Detail
  • Catheter Care
  • Calm Under Stress
  • First Aid Certification
  • Bedsore Prevention
  • Patient Safety Management
  • Behavior redirection
  • Medical Terminology

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

Remote

Important To Me

Career advancementPaid sick leaveHealthcare benefits401k matchWork from home optionPaid time off

Interests

Learning new things

Accomplishments

I have successfully achieved Sales Growth by 25% by implementing new items for sale.

Increased Customers by giving 100% customer satisfaction and personal relationships.

Quote

Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt

Timeline

Administrative Assistant/CNA

Greenbriar Community Care Center
03.2022 - 03.2023

Patient Intake Specialist

UAMS Medical Center
08.2020 - 02.2022

Store Manager

Tobacco Superstore
04.2016 - 08.2019

No Degree - Nursing Assistance

Cape Cod Community College

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Kelly Watson