Kelly Watson
Wilmington,DE
Summary
Dynamic Fashion Merchandiser and Customer Service Representative with a proven track record at American Eagle Outfitters, Inc. Expert in leveraging fashion styling and problem-solving skills to enhance customer satisfaction and drive sales. Excelled in creating impactful retail displays and fostering positive customer relationships, significantly contributing to corporate strategy and sales objectives.
Overview
12
12
years of professional experience
Work History
Fashion Merchandiser
American Eagle Outfitters, Inc
Pittsburgh, PA
08.2009 - 07.2011
- Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
- Presented updated floor plans and design strategy to store management.
- Created retail displays to highlight particular products and drive sales according to corporate strategy.
- Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
- Restructured merchandising strategy to promote high value and products.
- Planned commercial displays to entice and appeal to customers.
Customer Service Representative
Fabian Couture Group International
Lyndhurst, NJ
01.2000 - 12.2009
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Developed positive relationships with customers through friendly interactions.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
Associate of Science - Sonography
Eastwick College
Wyckoff, NJ08-2008
Skills
- Fashion history
- Fashion styling
- Retail sales customer service
- Data entry
- Hospitality and accommodation
- Call center operations
- Problem-solving
Timeline
Fashion Merchandiser
American Eagle Outfitters, Inc
08.2009 - 07.2011
Customer Service Representative
Fabian Couture Group International
01.2000 - 12.2009
Associate of Science - Sonography
Eastwick College
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