Kelly Waymon
Pocahontas,AR
Summary
Dedicated professional with extensive experience in property management, known for enhancing tenant retention through effective problem-solving and teamwork. Focused on delivering exceptional customer service and ensuring compliance with housing regulations.
Overview
21
21
years of professional experience
Work History
Housing Manager
Pocahontas Housing Authority Inc.
10.2015 - 01.2026
- Managed daily operations of housing programs to ensure compliance with local regulations.
- Coordinated property inspections and maintenance schedules to enhance resident satisfaction.
- Implemented strategic initiatives to improve tenant engagement and retention rates.
- Oversaw budget management ensuring efficient allocation of resources within housing projects.
- Improved tenant satisfaction by addressing concerns promptly and implementing effective solutions.
- Updated record-keeping systems for improved organization and accessibility of important information.
- Facilitated conflict resolution between tenants, promoting a positive living environment for all residents.
Data Entry Clerk
Carillion Roanoke Memorial Hospital
02.2012 - 05.2013
- Streamlined patient data entry processes, ensuring accuracy and consistency across electronic health records.
- Maintained confidentiality of sensitive information while performing data management tasks.
- Collaborated with healthcare staff to resolve discrepancies in patient information efficiently.
- Trained and mentored new data entry clerks on hospital protocols and software systems.
Administrative Assistant
Cornell Funeral Home
01.2010 - 07.2012
- Coordinated scheduling and arrangements for funeral services, ensuring timely execution of all details.
- Managed client communications, providing compassionate support and information during sensitive times.
- Organized and maintained detailed records of services, ensuring accuracy in documentation and compliance with regulations.
- Implemented efficient office procedures that improved workflow and reduced administrative bottlenecks.
Administrative Assistant
Pennoni & Associates
02.2005 - 11.2007
- Assisted in inventory management of supplies, optimizing stock levels to meet operational needs effectively.
- Trained new staff on administrative protocols and software systems to enhance team performance and service delivery.
- Developed templates for service agreements and reports, streamlining document preparation processes significantly.
- Collaborated with local organizations to promote community outreach initiatives, strengthening relationships and visibility of services offered.
Education
Associate of Science - Business Administration
Black River Technical College
Pocahontas, AR06-2002
Skills
- Strong communication skills
- Rent collection
- Fair housing laws
- Property management expertise
- Maintenance coordination
- Property inspection
- Service delivery management
- Eviction process handling
- Lease administration
- New resident intake
- Affordable housing
- Property inspections
- Tenant rights
- Property management
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking Abilities
Timeline
Housing Manager
Pocahontas Housing Authority Inc.
10.2015 - 01.2026
Data Entry Clerk
Carillion Roanoke Memorial Hospital
02.2012 - 05.2013
Administrative Assistant
Cornell Funeral Home
01.2010 - 07.2012
Administrative Assistant
Pennoni & Associates
02.2005 - 11.2007
Associate of Science - Business Administration
Black River Technical College