Summary
Overview
Work History
Education
Skills
Innovation
Leadership
Timeline
Generic

Kelly Wegner

Amelia Court House,VA

Summary

Seeking a dynamic role to develop expertise and broaden skill set. Eager for opportunities for growth and advancement. Dedicated to enhancing knowledge and capabilities in a stimulating work environment. Committed to positive team contribution and personal/professional development.

Overview

22
22
years of professional experience

Work History

Receptionist

Lucks Lane Veterinary Clinic
02.2024 - Current
  • If reference is needed for this employer please ask, do not contact them directly.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.

Front Office Lead

Midlothian Animal Clinic
02.2018 - Current
  • Manage the front office staff of 3 and 5 veterinarians to include:
  • Booking appointments, liason between doctors and clients.
  • Preparing legal reports for the county rabies vaccines and county licenses.
  • Train new hires on veterinary medicine and appropriate customer service.
  • Manage client needs or issues as they arise.
  • Utilize critical thinking
  • File insurance claims and negotiate with the insurance companies on behalf of the clients.
  • This is a very busy practice and we are booked always at least a week out, managing a busy schedule and finding ways to meet the needs of as many clients as possible.

Lead Receptionist

Brandermill Animal Hospital
01.2014 - 02.2018
  • Keep medical knowledge updated through continuing education
  • Build rapport with clients
  • Maintain legal documentation in records
  • Advocate for proper care of animals through client communication and education.
  • Able to manage stressful situations during times of high emotions.

Bar Manager

Murphys Law 2
01.2012 - 01.2014
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.

Server/Bartender

TGI Fridays
01.2003 - 01.2012
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Education

Associate of Arts and Sciences - undefined

John Tyler Community College
Midlothian, VA

Skills

  • Computer proficient
  • Leadership experience
  • Communication skills
  • Creative
  • Very reliable
  • Organization skills
  • Customer/Client relations
  • Schedule management
  • Service-oriented mindset
  • Strategic planning

Innovation

I created a "Comfort Cart" for clients to use during euthanasia of their beloved pets with all sorts of treats and other things that will bring them comfort and distract them during that difficult time. The owner of the practice took my idea to a conference and won first place and $1600.00 for it. I am always looking for ways to improve the practice and client experience in effective and creative ways. 

Leadership

Leader in aiding the community with rehoming or adopting animals, knowing where to send each different species or type of wildlife to licensed rehabbers within each surrounding county, networking and working closely with many local rescues. 

Timeline

Receptionist

Lucks Lane Veterinary Clinic
02.2024 - Current

Front Office Lead

Midlothian Animal Clinic
02.2018 - Current

Lead Receptionist

Brandermill Animal Hospital
01.2014 - 02.2018

Bar Manager

Murphys Law 2
01.2012 - 01.2014

Server/Bartender

TGI Fridays
01.2003 - 01.2012

Associate of Arts and Sciences - undefined

John Tyler Community College

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Kelly Wegner